Creame
Forum Replies Created
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Forum: Plugins
In reply to: [Joinchat] Modifications to settings are not savedHello, it is a very strange error and it has been difficult to find it.
We have detected that in some hostings the “Custom CSS” field with the CSS rules provided as an example are interpreted as a possible attack and ban the user (usually for a few minutes) without being able to access any of your pages.
We have released an update (5.0.11) where the “Custom CSS” field is empty by default if the user does not add any styles.
Please, try it.
Forum: Plugins
In reply to: [Joinchat] CSS Mobile JoinchatHello, you are right. In the Joinchat inline styles on your website they are empty. I have tried to replicate your configuration and it works correctly for us, so I don’t know what could be wrong.
As an alternative solution you can copy your Custom CSS styles from Joinchat settings and paste them in Appearance -> Customize -> Additional CSS
Forum: Plugins
In reply to: [Joinchat] Join Chat is not workingSame solution:
Hi, @rakshalal. You need to disable in your Joinchat settings the “Mobile Only” option to show on desktop.
Forum: Plugins
In reply to: [Joinchat] Title tag WhatsAppHi, the
<title>tag in a SVG inline image is like the attributetitle=""of an image tag. It has no negative impact on SEO and is good for screen readers.Forum: Plugins
In reply to: [Joinchat] Not workingHi, there must be some Javascript error that prevents the settings page from loading correctly.
It may be due to a conflict with another plugin or with the theme.
Try deactivating the plugins one at a time and checking if they load the Joinchat settings correctly.If you locate the plugin that causes the problem and let us know, we can review how to resolve it.
Forum: Plugins
In reply to: [Joinchat] Custom CSS isn’t workingYou’re right. When only the contact button is used without a Call to Action message and the chat box is not displayed, Joinchat uses lighter CSS and does not load custom CSS.
We have fixed it to always load the custom CSS. Try to updated and we recomend you use this CSS rules:
@media (max-width: 480px), (orientation: landscape) and (max-width: 767px) { .joinchat__button { bottom: 0px; } }Forum: Plugins
In reply to: [Joinchat] No funciona el botónI mark this as resolved. You can reopen it if you need more help.
Forum: Plugins
In reply to: [Joinchat] whatsapp phone number formatting issue, please help.I’m marking this as resolved since it doesn’t seem like a Joinchat issue.
Forum: Plugins
In reply to: [Joinchat] Translating the CTA for product categoriesHello again.
After reviewing your query we have found an error that is not saving Joinchat settings at the category/tag level and we have published an update with the fix. Please try updating Joinchat v 5.0.9.
Forum: Plugins
In reply to: [Joinchat] WhatsApp icon invisible in editor siteThaks for the tip. I’m going to mark this as resolved 👍
Forum: Plugins
In reply to: [Joinchat] Translating the CTA for product categoriesHi, @damara92, what multi-language plugin are you using?
Forum: Plugins
In reply to: [Joinchat] variable prices in joint chatNo, even if they have SKUs, the price does not vary. We need to add
variable pricing support in a Joinchat update.Forum: Plugins
In reply to: [Joinchat] WhatsApp icon invisible in editor siteA simple solution to avoid blocking could be to use an optimization plugin like Autoptimize.
You can enable script minification so that your site will load the minified script from another path.
- This reply was modified 2 years, 8 months ago by Creame.
Forum: Plugins
In reply to: [Joinchat] WhatsApp icon invisible in editor siteWe have never been informed that an ad blocker was targeting Joinchat.
Thank you very much for the report. We’ll study how to solve it.
Forum: Plugins
In reply to: [Joinchat] variable prices in joint chatThat’s a good question.
Currently, Joinchat does not change the price, but we can include it in a future update to make the price dynamic like the SKU.
- This reply was modified 2 years, 8 months ago by Creame.