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  • Thread Starter creativebrainchintan

    (@creativebrainchintan)

    okay, thank you so so much, just resolve my issue. I am afraid of loosing my client and customers.

    Thread Starter creativebrainchintan

    (@creativebrainchintan)

    I came on a conclusion that for some payments, it’s not storing the card object in our database and at the stripe dashboard it’s also not storing payment method with the customer. and that is the reason, I guess my payment process request is not working.

    Can you please get me out of this issue.

    Thread Starter creativebrainchintan

    (@creativebrainchintan)

    Hi, my subscription is working through . WooCommerce Subscriptions plugin. below is my system report.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://stmna.com.au
    Site address (URL): https://stmna.com.au
    WC Version: 6.3.1
    REST API Version: ✔ 6.3.1
    WC Blocks Version: ✔ 6.9.0
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.2.1
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.34
    PHP Post Max Size: 39 GB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.43-MariaDB-log
    Max Upload Size: 39 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wp_
    Total Database Size: 180.96MB
    Database Data Size: 172.65MB
    Database Index Size: 8.31MB
    wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 2.02MB + Index: 0.77MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 1.19MB + Index: 0.47MB + Engine InnoDB
    wp_cfs_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cfs_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_ea_appointments: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_ea_connections: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_ea_error_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ea_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ea_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ea_meta_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ea_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ea_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ea_staff: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_glsr_assigned_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_glsr_assigned_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_glsr_assigned_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_glsr_ratings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_loyalty_member: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 4.03MB + Index: 0.11MB + Engine InnoDB
    wp_postmeta: Data: 120.42MB + Index: 3.64MB + Engine InnoDB
    wp_posts: Data: 42.45MB + Index: 0.66MB + Engine InnoDB
    wp_quiz_result_cust: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sbi_feed_caches: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sbi_instagram_posts: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.25MB + Index: 0.25MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_waitlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.27MB + Index: 0.16MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 247
    cfs: 3
    custom_css: 1
    elementor_font: 1
    elementor_library: 18
    mc4wp-form: 1
    mwb_subscriptions: 73
    nav_menu_item: 28
    page: 39
    popup: 1
    popup_theme: 8
    post: 3
    product: 9
    revision: 3079
    shop_coupon: 5
    shop_order: 66
    shop_order_refund: 3
    site-review: 13
    spt_testimonial: 1
    wp_global_styles: 1
    wporg_custom_field: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (22) ###
    
    All-in-One WP Migration: by ServMask – 7.56
    Custom Field Suite: by Matt Gibbs – 2.6.1
    Duplicate Page: by mndpsingh287 – 4.4.8
    Easy Appointments: by Nikola Loncar – 3.9.1
    Elementor Pro: by Elementor.com – 3.6.4
    Elementor: by Elementor.com – 3.5.6
    301 Redirects: by WebFactory Ltd – 2.72
    Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.3
    Site Kit by Google: by Google – 1.70.0
    Smash Balloon Instagram Feed: by Smash Balloon – 6.0.4
    Mail Integration for Office 365/Outlook: by Edward Cross – 1.8.6
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
    Popup Maker: by Popup Maker – 1.16.4
    Product Recommendation Quiz for WooCommerce: by RevenueHunt – 2.0.9
    Site Reviews: by Paul Ryley – 5.21.4
    Subscriptions For WooCommerce: by WP Swings – 1.3.1
    User Menus: by Code Atlantic – 1.2.9
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce PayPal Payments: by WooCommerce – 1.7.0 (update to version 1.7.1 is available)
    WooCommerce: by Automattic – 6.3.1 (update to version 6.4.1 is available)
    Yoast SEO: by Team Yoast – 18.3
    
    ### Inactive Plugins (9) ###
    
    Easy HTTPS (SSL) Redirection: by Tips and Tricks HQ – 1.9.1
    Newsletter: by Stefano Lissa & The Newsletter Team – 7.4.1
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    [email protected] – 3.3.17
    
    Really Simple SSL: by Really Simple Plugins – 5.3.0
    Real Testimonials: by ShapedPlugin – 2.5.2
    W3 Total Cache: by BoldGrid – 2.2.1
    Woocommerce Login / Sign-up Lite: by phoeniixx – 4.0
    WooCommerce Payments: by Automattic – 3.8.2 (update to version 4.0.0 is available)
    WP File Manager: by mndpsingh287 – 7.1.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #1012 - /shop/
    Cart: #1013 - /cart/
    Checkout: #1014 - /checkout/
    My account: #1015 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: 
    Version: (update to version 0 is available)
    Author URL: 
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Overrides: stmna/woocommerce/checkout/payment.php
    stmna/woocommerce/content-product.php
    stmna/woocommerce/myaccount/dashboard.php
    stmna/woocommerce/myaccount/form-login.php
    stmna/woocommerce/myaccount/payment-methods.php
    stmna/woocommerce/order/order-details.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: AU
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: ✔
    Used PayPal Checkout plugin: ✔
    
    ### Action Scheduler ###
    
    Complete: 2,359
    Oldest: 2022-03-21 04:58:08 +0000
    Newest: 2022-04-18 04:44:50 +0000
    
    Pending: 4
    Oldest: 2022-04-18 05:44:50 +0000
    Newest: 2022-04-19 00:57:23 +0000
    
    ### Status report information ###
    
    Generated at: 2022-04-18 05:33:05 +00:00
    
Viewing 3 replies - 1 through 3 (of 3 total)