Forum Replies Created

Viewing 15 replies - 1 through 15 (of 79 total)
  • Thread Starter crobley

    (@crobley)

    Thank you!

    Fatal Report (from a few days ago)

    2024-03-11T17:46:20+00:00 Critical Maximum execution time of 60 seconds exceeded  
    Additional context
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            "line": 888
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        "backtrace": [
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                "file": "\/home4\/etmdcsmy\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php",
                "line": 324,
                "function": "critical",
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                "type": "->"
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            {
                "function": "log_errors",
                "class": "WooCommerce",
                "type": "->"
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    Woo System Report:

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    Site address (URL): https://thedogandponystore.com
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    REST API Version: ✔ 8.6.1
    WC Blocks Version: ✔ 11.8.0-dev
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    Log Directory Writable: ✔
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    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
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    PHP Version: 8.3.3
    PHP Post Max Size: 516 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 8.6.0
    OpenSSL/1.1.1w
    
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    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 8.6.1
    WC Database Prefix: dxY_
    Total Database Size: 16.73MB
    Database Data Size: 12.85MB
    Database Index Size: 3.88MB
    dxY_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    dxY_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    dxY_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    dxY_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    dxY_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    dxY_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    dxY_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    dxY_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    dxY_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    ### Post Type Counts ###
    
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    blocks: 8
    customize_changeset: 3
    featured_item: 8
    nav_menu_item: 38
    page: 79
    post: 11
    product: 134
    product_variation: 69
    revision: 68
    ux_template: 2
    wp_navigation: 1
    wpcf7_contact_form: 5
    
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    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
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    SSO: by Garth Mortensen
    Mike Hansen – 0.4
    
    
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    Force SSL: –
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    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
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    Taxonomies: Product Types: external (external)
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    rated-1 (rated-1)
    rated-2 (rated-2)
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    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: –
    Enforce Approved Product Download Directories: ✔
    HPOS feature screen enabled: ✔
    HPOS feature enabled: ✔
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop base: #9 - /shop/
    Cart: #10 - /cart/
    Checkout: #11 - /checkout/
    My account: #12 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.18.4
    Parent Theme Author URL: https://uxthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
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    ### Admin ###
    
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    `
    Thread Starter crobley

    (@crobley)

    So I compared a few products side by side. Each has a unique SKU, they both have 2 variations. One didn’t have a vendor name while the other did. I changed it so they both had the same vendor name and synced. Nothing.

    I really tried to analyze all the other factors and cant seem to find a common disconnect between the products that do appear and the products that don’t.

    I then disconnected and reconnected Square and synced and got the same thing. Not totally sure what the best next move is but I really appreciate the help.

    Thread Starter crobley

    (@crobley)

    Thank you for the support!

    I have quite a lot of categories within square – in one category (Dog Food) we have nearly 200 products. Only 4 items appear in Woocommerce.

    Oddly enough, those 4 items that successfully imported do not have SKUs. Browsing through the list of all products I have imported (76 total) some have SKUs and others do not.

    I just now enabled debug and ran the import again. Same result – imports 76 products.

    There were a lot of logs – I think this is the most recent. Let me know if its helpful.

    2024-03-12T00:38:36+00:00 NOTICE Starting step cycle: pull_inventory CONTEXT: {"_legacy":true}
    2024-03-12T00:38:37+00:00 NOTICE Request
     Request
    method:
    uri: batchRetrieveInventoryCounts
    user-agent: WooCommerce-Square/4.5.1 (WooCommerce/8.6.1; WordPress/6.4.3)
    headers: Array
    (
    )
    body:
    duration: 0.16835s
     CONTEXT: {"_legacy":true}
    2024-03-12T00:38:37+00:00 NOTICE Response
     Response
    code: 200
    message:
    headers: Array
    (
        [0] => HTTP/2 200
        [date] => Tue, 12 Mar 2024 00:38:37 GMT
        [content-type] => application/json
        [content-length] => 380
        [cf-ray] => 862fb8f1693f7c25-DEN
        [cf-cache-status] => DYNAMIC
        [content-encoding] => gzip
        [strict-transport-security] => max-age=631152000; includeSubDomains; preload
        [vary] => Origin, Accept-Encoding
        [square-version] => 2023-07-20
        [x-content-type-options] => nosniff
        [x-download-options] => noopen
        [x-envoy-decorator-operation] => /v2/inventory/**
        [x-frame-options] => SAMEORIGIN
        [x-permitted-cross-domain-policies] => none
        [x-speleo-traceid] => CDN-1ff85d75-2436-4541-bd10-b4dda35a8d83
        [x-sq-dc] => aws
        [x-sq-region] => us-west-2
        [x-xss-protection] => 1; mode=block
        [set-cookie] => __cf_bm=CL3LpdwXarbT2jTQd6nVTKqiGp_11EM9FwUhPPGwtQ8-1710203917-1.0.1.1-R0qCnTKIQtN0exesuFeVFI7Z6oXRPxN8weZIlb.VezM_heIwhvrofdUJBzDhTLeQ03ffTCUHM1TP3QbB9umlOA; path=/; expires=Tue, 12-Mar-24 01:08:37 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
        [server] => cloudflare
    )
    body: {
        "counts": [
            {
                "catalog_object_id": "5ZK55AZ3RPGIVJURGAH6R7UA",
                "catalog_object_type": "ITEM_VARIATION",
                "state": "IN_STOCK",
                "location_id": "L4YHR14PBQNS7",
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                "calculated_at": "2023-11-24T02:07:35.014Z"
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                "catalog_object_type": "ITEM_VARIATION",
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                "calculated_at": "2023-11-24T02:07:34.926Z"
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            },
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                "location_id": "L4YHR14PBQNS7",
                "quantity": "16",
                "calculated_at": "2024-03-11T00:59:21.385Z"
            },
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                "catalog_object_type": "ITEM_VARIATION",
                "state": "RETURNED_BY_CUSTOMER",
                "location_id": "L4YHR14PBQNS7",
                "quantity": "5",
                "calculated_at": "2023-11-18T19:33:09.836Z"
            },
            {
                "catalog_object_id": "YFU6QG4RWCWS5DBU7WMB5B5F",
                "catalog_object_type": "ITEM_VARIATION",
                "state": "IN_STOCK",
                "location_id": "L4YHR14PBQNS7",
                "quantity": "10",
                "calculated_at": "2024-03-12T00:22:23.274Z"
            }
        ]
    }
     CONTEXT: {"_legacy":true}
    2024-03-12T00:38:37+00:00 NOTICE Request
     Request
    method:
    uri: batchRetrieveCatalogObjects
    user-agent: WooCommerce-Square/4.5.1 (WooCommerce/8.6.1; WordPress/6.4.3)
    headers: Array
    (
    )
    body:
    duration: 0.16636s
     CONTEXT: {"_legacy":true}
    2024-03-12T00:38:37+00:00 NOTICE Response
     Response
    code: 200
    message:
    headers: Array
    (
        [0] => HTTP/2 200
        [date] => Tue, 12 Mar 2024 00:38:37 GMT
        [content-type] => application/json
        [content-length] => 1268
        [cf-ray] => 862fb8f28c091f3d-DEN
        [cf-cache-status] => DYNAMIC
        [content-encoding] => gzip
        [strict-transport-security] => max-age=631152000; includeSubDomains; preload
        [vary] => Origin, Accept-Encoding
        [square-version] => 2023-07-20
        [x-content-type-options] => nosniff
        [x-download-options] => noopen
        [x-envoy-decorator-operation] => /v2/catalog/**
        [x-frame-options] => SAMEORIGIN
        [x-permitted-cross-domain-policies] => none
        [x-speleo-traceid] => CDN-55ace407-2791-4a94-be7b-aef64a54555e
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                "name": "Eastern Sierra Feed",
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    Thread Starter crobley

    (@crobley)

    Hey I did figure it out.
    Under Settings for Store Locator I had a Server Key in place but I didn’t have a Browser Key. After I added a valid Browser Key it worked.

    Hope that helps.

    Thread Starter crobley

    (@crobley)

    Hey Tijmen,
    Any ideas?

    Thread Starter crobley

    (@crobley)

    Hey Tijmen,
    Thanks for the help. OK, I enabled that compatibility mode.

    Thread Starter crobley

    (@crobley)

    Thanks again for all the help!

    Thread Starter crobley

    (@crobley)

    OMG you guys are not going to believe where I found the malware…
    It was physically added on EACH wordpress page! I had to go through each page in wp-admin and simply remove the chunk of code that was added to each page.

    What on earth!? The most obvious place to look was my absolute LAST place I’d consider.

    Thread Starter crobley

    (@crobley)

    Sorry for the late reply. I have been trying everything I can think of.
    So here is what I ran into:

    I did a fresh wordpress install in a new location on the server and setup a new database.
    Once the site was up and running I exported the malware site using Tools > Export > All Content.

    Then I imported that into the clean wordpress site via the wordpress improrter and sure enough the malware shows up on the pages.

    I thought this meant the malware was somewhere in the database but when I do a search in PHPmyadmin for “fromCharCode” i get zero results.

    Any idea what I should do now?

    Thread Starter crobley

    (@crobley)

    Ok cool – I’ll check that out.

    Thread Starter crobley

    (@crobley)

    Man I could be crazy but I think it only logs errors and not sucessful transactions. Unless I am blind.

    Hey there is one other variable I was thinking. This is a new site on a new hosting account. The old site was using the same plugin on a different host connected to the same paypal account. That old site worked just fine, even with coupons. (with the occasional error every once in a while)

    Could it have something to do with the new host?
    Just trying to think of anything now.

    Thread Starter crobley

    (@crobley)

    Hey Angelleye, had another thought on this –
    This plugin is being used on a newly developed site on a GoDaddy server. It uses the exact same products and paypal account as the old site.
    The old site was on a different host and worked flawlessly (even with coupon options).

    Not sure if the host account has something to do with it, but at least its another variable that hopefully helps.

    Thread Starter crobley

    (@crobley)

    Yeah youre right it doesn’t show it. The log file for that plugin didn’t seem to be as thorough as the previous log file. But I believe they are referring to the same issue yeah?

    Thread Starter crobley

    (@crobley)

    Cool and thanks so much for the help. Let me know if you find a solution. Im desperate!

    Thread Starter crobley

    (@crobley)

    Not that I know of. I setup all of my shipping options in WooCommerce.
    The second I remove the discount it will work.

    I tested another Paypal plugin and the same issue happens.
    Regular priced item – works.
    Coupon – Error with a similar log

    05-22-2016 @ 13:00:14 - {"name":"VALIDATION_ERROR","details":[{"field":"transactions","issue":"Item amount must add up to specified amount subtotal (or total if amount details not specified)"}],"message":"Invalid request - see details",...

Viewing 15 replies - 1 through 15 (of 79 total)