cwestcott2020

Hello @lovingbro – thanks for the follow-up.

I did what you asked and clicked on “Verify Business Details which brought me to this screen. Once I clicked continue, I received this error message. If you recall over on the first support thread, the message read “Missing publishable key in session response”.

As you can see, Google’s console showed no errors, plus I also took a snapshot of the WC logs to see if there were any errors. None.

What do you think we can do to get over these two linked errors we can’t solve?

I think at this point, short of an epic solution that fixes everything after almost 2 weeks, I may have to revert to using the Stripe method.

Hello @lovingbro – thank you very much for your follow-up!

When I click on the three dots at WooCommerce → Settings → Payments → WooPayments I do not see a “Reset Account” option from the dropdown.

You can see the screenshot I took here.

Please let me know your thoughts!

• This reply was modified 1 year ago by cwestcott2020.

Hello @shahzeenfarooq – thank you for your response.
I have created a link to the WooCommerce Status here – as you will see, I only have 2 plugins active – WooCommerce & Woo Payments

Also, there were no errors shown in the console when I attempted the complete setup. I was able to grab a screenshot of the error message in the admin panel between Woo Payments screens.

I hope this all helps.

Hello @lovingbro

Thank you so much for your response. I appreciate the next steps!

I have switched over to my Safari browser (to eliminate the conflicting WP.com logins) so I can have a clean sessions. In Safari, I am logged into our website as an admin under the “cwestcott” user name. I am logged into our WordPress account under the BookEmNow account “cwestcott” as well.

I have ensured that our WooCommerce account has the latest credit card payment added as well.

[ 1,008,577 characters of unreadable mess removed ]

Do you think that is the issue?

• This reply was modified 1 year ago by Jan Dembowski.
• This reply was modified 1 year ago by Jan Dembowski.

Good afternoon @mosesmedh @serafinnyc @lovingbro – thank you for your responses.

I disabled the WooCommerce Stripe Gateway, used a new browser and cleared its cache. Same session error. I noticed that PayPal Payments was enabled in the WC settings, so I disabled that.

Once I did that, the session error was gone, but now I have a “Finishing payments setup” screen with a progress bar that refreshes constantly but doesn’t complete anything.

Any advice for this different issue would be greatly appreciated!

Hello @lovingbro (and to @serafinnyc !)

Thank you both for your replies!

The installation did not work after I disabled the WooCommerce Stripe Gateway. However, I did all of the functions as stated above, and the activation failed.

I was going to mention that the WooCommerce Stripe Gateway was an outdated version, but they released an updated version JUST LAST NIGHT lol. Even with that update, the activation failed.

Please see updated system status:

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.8.5
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.2
Log Directory Writable: ✔
WP Version: 6.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.2.16
PHP Post Max Size: 60 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 11.2.3-MariaDB
Max Upload Size: 60 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

amp_validated_url: 1
attachment: 99
custom_css: 2
elementor_library: 2
elementor-hf: 1
ml-slide: 2
ml-slider: 1
nav_menu_item: 26
page: 33
post: 6
ppfuture_workflow: 4
product: 124
revision: 364
shop_order: 3
shop_subscription: 2
wc_membership_plan: 1
wc_user_membership: 2
wp_global_styles: 4
wp_navigation: 1
wp_template: 2
wpcdt_countdown: 1
wpforms: 17

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (3) ###

WooCommerce Stripe Gateway: by Stripe – 9.5.0
WooPayments: by WooCommerce – 9.3.0
WooCommerce: by Automattic – 9.8.5

### Inactive Plugins (25) ###

Admin Menu Editor: by Janis Elsts – 1.13.1
Advanced Access Manager: by VasylTech LLC <[email protected]> – 7.0.1
All in One SEO: by All in One SEO Team – 4.8.2
AMP: by AMP Project Contributors – 2.5.5
Book Em Now Forms: by Sergio Milardovich – 1.1.1
Elementor: by Elementor.com – 3.27.6
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.5.2
MetaSlider: by MetaSlider – 3.98.0
Post Types Order: by Nsp Code – 2.3.5
Premium Starter Templates: by Brainstorm Force – 4.4.20
PublishPress Future: by PublishPress – 4.6.0
Relevanssi: by Mikko Saari – 4.24.5
Ultimate Addons for Elementor Lite: by Brainstorm Force – 2.3.1
Ultimate Addons for Elementor Pro: by Brainstorm Force – 1.39.4
User Menus: by Code Atlantic – 1.3.2
Variation Swatches for WooCommerce: by CartFlows – 1.0.13
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Memberships: by SkyVerge – 1.27.1
WooCommerce PayPal Payments: by PayPal – 3.0.5
WooCommerce Product Vendors: by WooCommerce – 2.4.2
WooCommerce Subscriptions: by WooCommerce – 7.4.0
WooCommerce Tax: by WooCommerce – 3.0.0
WPForms: by WPForms – 1.9.5.2
WPForms Post Submissions: by WPForms – 1.8.0
WP Mail SMTP: by WP Mail SMTP – 4.4.0

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
visible (visible)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 843 KB

### WC Pages ###

Shop base: #92 - /shop/
Cart: #93 - /cart/ -  Contains the woocommerce_cart shortcode
Checkout: #94 - /checkout/ -  Contains the woocommerce_checkout shortcode
My account: #95 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: ❌ Page not set

### Theme ###

Name: Storefront
Version: 4.6.1
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooPayments ###

Version: 9.3.0
Connected to WPCOM: Yes
WPCOM Blog ID: 226154355
Account ID: ❌ Not connected
Logging: Disabled

### WooCommerce Stripe Payment Gateway ###

Version: 9.5.0
Account ID: acct_1GsGvzFgyewCA4Ni
Account Email: [email protected]
Test Mode Enabled: ✔
                    No
OAuth Connected: ✔
                    Yes
Legacy Checkout Experience: ✔
                    No
Enabled Payment Methods: apple_pay,card,google_pay,link
Express Checkout: ✔
                    Enabled (product,cart)
Auth and Capture: ✔
                    Yes
Logging: ✔
                    Yes

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
add-to-cart-with-options-stepper-layout

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
blockified-add-to-cart

Daily Cron: ✔ Next scheduled: 2025-05-15 01:10:35 -04:00
Options: ✔
Notes: 217
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2025-05-14 16:13:18 +0000
Newest: 2025-05-14 16:13:18 +0000

Complete: 804
Oldest: 2025-04-13 17:14:48 +0000
Newest: 2025-05-14 16:24:44 +0000

Failed: 881
Oldest: 2020-07-09 13:10:48 +0000
Newest: 2025-05-14 16:20:42 +0000

Pending: 12
Oldest: 2025-05-14 16:32:34 +0000
Newest: 2026-03-24 16:01:19 +0000


### Status report information ###

Generated at: 2025-05-14 12:30:40 -04:00

• This reply was modified 1 year ago by cwestcott2020.