Thank you Lorro,
the issue is fixed we have added the code to the page CSS and the issue is fixed.
big thank you for your support. really appreciate it
Thank you Lorro,
this the error causing it.
https://cldup.com/u_UNHwGrvVr/UkAgWK.png
found somewhere a solution to add .woocommerce ul.products { overflow: auto; } but dont know to which css to add.