cyntient

The code bases are the same, you have two labels for effectively the same product. The review applies to both.

There are two other errors, one I asked at the same time as asking about the white labeling issue. Yes: you did resolve the white labeling issue, but you did not resolve the error I was getting in the same question. I had clearly identified two issues in that post and you resolved the easy one.

Neither did you resolve the issue of search results showing up as blank lines, so the user cannot read them, the latest error along with the missing close button.

It is NOT part of a Software Release cycle to use paying users as testers and expect me to spend time debugging issues with you. When you sell a product it should work as advertised. If this was an unpaid beta, and I offered to help that could be part of a software life cycle.

You are absolutely wrong that paying customers should expect to act as your testers.

Digital product refunds should absolutely be seamless with few restrictions: unlike physical goods you have unlimited stock, you don’t have to ship it, and there are no packaging or handling fees.

Your top priority should be ensuring customers are satisfied with a product not trying to figure out what loop holes in your policy can ensure unsatisfied customers cannot get refunds.

I stand by my review and will happily post the entire support ticket conversation and screenshots of the continuing error. I paid for a finished product not to participate as your bug finder.