cyrix2000
Forum Replies Created
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Hi, the plugin is still sending up to 10 emails to the same customer within one minute, can you please have another look into this?
- This reply was modified 4 months, 3 weeks ago by cyrix2000.
Forum: Plugins
In reply to: [WooCommerce] Order status pending payment -> cancelled -> processing. Why?The Revolut plugin was the culprit. They have fixed the issue now.
Hi, the issue is that the order doesn’t stay cancelled (in that case I wouldn’t have the problem) but you then move the same order from “cancelled” back to “processing” within a few seconds of cancelling it. This trips up my external inventory management system, as it cannot “re-activate” cancelled orders on its end which leads to it getting out of sync with Woocommerce. If you are cancelling orders (which is against Woocommerce’s order status model anyway as this should only be possible after the set time for auto cancellation, in my case 60 minutes, or manually), then don’t “re-activate” the same order again, but start a new one. I’ve raised this now via Revolut support.
I tested the issue with Paypal as payment provider and they follow the correct Woocommerce workflow (putting the order in “failed” status instead of “cancelled” when a payment doesn’t work first time).
Can you please update your plugin to follow the default Woocommerce order status workflow, as shown in this diagram.
Thank you.
Forum: Plugins
In reply to: [WooCommerce] Order status pending payment -> cancelled -> processing. Why?Hi,
Here (https://pastebin.com/fTcFbE6c) the order log and order notes (https://snipboard.io/i57TYV.jpg) for an order which changed status to correctly to failed (instead of cancelled). This order was paid through PayPal whilst the previous one was paid via Revolut, so two different gateways. So potentially Revolut is changing the order status (I didn’t have another order yet where the error happened since running the order log)
- This reply was modified 7 months, 1 week ago by cyrix2000.
Forum: Plugins
In reply to: [WooCommerce] Order status pending payment -> cancelled -> processing. Why?Hi, attached the screenshot of the status changes (https://snipboard.io/ZQ8ySC.jpg) and the system status report (https://pastebin.com/cxQjQFBJ). The revolut payment gateway log doesn’t contain any useful information, as it only logs plugin errors, so there isn’t any entry for the time frame of the order.
The revolut gateway doesn’t contain any settings regarding status changes of orders.
Forum: Plugins
In reply to: [WooCommerce] Order status pending payment -> cancelled -> processing. Why?Hi @frankremmy,
Thank you for getting back to me.
The “hold stock setting” is set to 60mins but the order cancellation happens within 1 minute after the initial order has been placed (Stock hold 60mins at 15:03, order status change to “cancelled” at 15:04, order status change from “cancelled” to “processing” at 15:05).
For this order I was using the “Revolut UK Payment Gateway”.
Forum: Plugins
In reply to: [LiteSpeed Cache] Custom vary and QC CDNok, perfect :-). Thank you for confirming.
Forum: Plugins
In reply to: [LiteSpeed Cache] Custom vary and QC CDNHi, I have now re-activated the QC cache, here the report ID: TPZXOCKK
What I want to confirm is:
– does my cache vary against the cookie “onetwo3d_cache_cluster” work? Is there a way to validate this?
– does the cache vary also works with QC caching being active?- This reply was modified 7 months, 3 weeks ago by cyrix2000.
Forum: Plugins
In reply to: [LiteSpeed Cache] Custom vary and QC CDNFor testing purposes I have deactivated the cache on QC, but now Litespeed cache seems to be not caching anything (opened the page in a private browser tab, loaded it several times but Litespeed is showing bkd as cache status, which I think means a “miss”).
Here all the response headers:
cache-control no-store, no-cache, must-revalidate
content-encoding gzip
content-length 83681
content-type text/html; charset=UTF-8
date Wed, 01 Oct 2025 07:38:52 GMT
etag "154215466-1759304332;gz"
expires Thu, 19 Nov 1981 08:52:00 GMT
pragma no-cache
server LiteSpeed
vary Accept-Encoding
x-dns-prefetch-control on
x-litespeed-cache bkd
x-litespeed-cache-control public,max-age=604800
x-litespeed-tag 326_front,326_URL./,326_F,326_Po.61,326_PGS,326_
x-qc-cache miss
x-qc-pop EU-GB-LCY-HYBRID-61I’m wondering why everything seems to be set to “no cache” (cache-control no-store, no-cache, must-revalidate, pragma no-cache). In the Litespeed settings I don’t have any exclusions for caching. I have set certain cache varies, which are also showing in the Litespeed debug log, but seem not to be having any influence on the cache behaviour.
Is there a way to work out what stops the caching to happen?
- This reply was modified 7 months, 3 weeks ago by cyrix2000.
Forum: Plugins
In reply to: [Perfect Brands for WooCommerce] Migrate pwb_brand in product_brandThat means your plugin isn’t compatible with Woocommerce anymore now as they introduced their own brand system?
I’m having the same issues with a different gift card plugin (https://advancedcouponsplugin.com/), so it seems more to be a general incompatibility with coupons used when using the Revolut payment gateway.
Hi,
Has there been made any progress on customising these messages? It is quite bad when a customer receives an email message asking them to click on a link and then entering their login details. That looks very much like phishing to them. At least being able to bring this message in the same layout as other messages sent by Woocommerce and personalise it could help to improve the trust in these emails.
Hi,
The issue is I’m using a different plugin (Aelia Multicurrency plugin) to decide which payment gateways should be enabled for which currency. So I don’t think standard filters would provided me with the same flexibility, as customers can choose which payment currency they want to use
Are there plans to implement this in future? Most of your competitors are supporting refunds from within Woocommerce.
