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  • Hello,
    I’m also struggling with the same issue.
    Is it normal woocommerce behavior for coupons used on abandoned orders with pending status to be unusable in new orders?
    We’ve tried adding the following code so that the coupon_usage_count won’t increase in pending status, but the coupons won’t still work with new orders if they’re used in pending status.

    remove_action( 'woocommerce_order_status_pending', 'wc_update_coupon_usage_counts' );

    • This reply was modified 2 years, 4 months ago by dododooo.
    Thread Starter dododooo

    (@dam2dam2)

    Hello here’s our report. Thanks!

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://loma.xyz
    Site address (URL): https://loma.xyz
    WC Version: 5.1.3
    REST API Version: ✔ 5.1.3
    WC Blocks Version: ✔ 4.4.3
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 2.0.4
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: ko_KR
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.20.0
    PHP Version: 7.4.19
    PHP Post Max Size: 50 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.61.1
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.12
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.1.2
    WC Database Prefix: wp_
    총 데이터베이스 크기: 3615.88MB
    데이터베이스 데이터 크기: 3180.85MB
    데이터베이스 인덱스 크기: 435.03MB
    wp_woocommerce_sessions: 데이터: 2.02MB + 색인: 0.05MB + Engine InnoDB
    wp_woocommerce_api_keys: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: 데이터: 0.02MB + 색인: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: 데이터: 9.52MB + 색인: 3.52MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: 데이터: 2257.61MB + 색인: 48.11MB + Engine InnoDB
    wp_woocommerce_tax_rates: 데이터: 0.02MB + 색인: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_woocommerce_log: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: 데이터: 4.02MB + 색인: 2.44MB + Engine InnoDB
    wp_actionscheduler_claims: 데이터: 0.11MB + 색인: 0.08MB + Engine InnoDB
    wp_actionscheduler_groups: 데이터: 0.05MB + 색인: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: 데이터: 3.05MB + 색인: 2.48MB + Engine InnoDB
    wp_auth_type: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_commentmeta: 데이터: 0.45MB + 색인: 0.41MB + Engine InnoDB
    wp_comments: 데이터: 45.56MB + 색인: 26.09MB + Engine InnoDB
    wp_ee_product_sync_call: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_ee_product_sync_data: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_e_events: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_e_submissions: 데이터: 0.02MB + 색인: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: 데이터: 0.02MB + 색인: 0.11MB + Engine InnoDB
    wp_e_submissions_values: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_jet_smart_filters_indexer: 데이터: 0.14MB + 색인: 0.00MB + Engine InnoDB
    wp_kboard_board_attached: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_kboard_board_content: 데이터: 1.52MB + 색인: 0.59MB + Engine InnoDB
    wp_kboard_board_latestview: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_kboard_board_latestview_link: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_kboard_board_meta: 데이터: 0.05MB + 색인: 0.00MB + Engine InnoDB
    wp_kboard_board_option: 데이터: 0.06MB + 색인: 0.06MB + Engine InnoDB
    wp_kboard_board_setting: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_kboard_comments: 데이터: 0.06MB + 색인: 0.05MB + Engine InnoDB
    wp_kboard_comments_option: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_kboard_meida: 데이터: 0.08MB + 색인: 0.02MB + Engine InnoDB
    wp_kboard_meida_relationships: 데이터: 0.02MB + 색인: 0.05MB + Engine InnoDB
    wp_kboard_order_item: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_kboard_order_item_meta: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_kboard_vote: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_links: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_mshop_banknoti_log: 데이터: 6.52MB + 색인: 0.00MB + Engine InnoDB
    wp_ms_snippets: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_options: 데이터: 8.33MB + 색인: 1.66MB + Engine InnoDB
    wp_pafw_bacs_receipt: 데이터: 0.14MB + 색인: 0.16MB + Engine InnoDB
    wp_pafw_transaction: 데이터: 0.42MB + 색인: 0.17MB + Engine InnoDB
    wp_postmeta: 데이터: 248.75MB + 색인: 132.28MB + Engine InnoDB
    wp_posts: 데이터: 37.55MB + 색인: 10.06MB + Engine InnoDB
    wp_redirection_404: 데이터: 1.02MB + 색인: 0.28MB + Engine InnoDB
    wp_redirection_groups: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_redirection_items: 데이터: 0.09MB + 색인: 0.13MB + Engine InnoDB
    wp_redirection_logs: 데이터: 0.06MB + 색인: 0.05MB + Engine InnoDB
    wp_snippets: 데이터: 0.06MB + 색인: 0.00MB + Engine InnoDB
    wp_termmeta: 데이터: 0.19MB + 색인: 0.13MB + Engine InnoDB
    wp_terms: 데이터: 0.08MB + 색인: 0.09MB + Engine InnoDB
    wp_term_relationships: 데이터: 0.27MB + 색인: 0.14MB + Engine InnoDB
    wp_term_taxonomy: 데이터: 0.09MB + 색인: 0.09MB + Engine InnoDB
    wp_tm_taskmeta: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_tm_tasks: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_um_metadata: 데이터: 0.02MB + 색인: 0.05MB + Engine InnoDB
    wp_usermeta: 데이터: 421.97MB + 색인: 182.36MB + Engine InnoDB
    wp_users: 데이터: 11.52MB + 색인: 7.55MB + Engine InnoDB
    wp_wc_admin_notes: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: 데이터: 3.52MB + 색인: 3.03MB + Engine InnoDB
    wp_wc_download_log: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: 데이터: 1.52MB + 색인: 0.91MB + Engine InnoDB
    wp_wc_order_product_lookup: 데이터: 7.52MB + 색인: 6.06MB + Engine InnoDB
    wp_wc_order_stats: 데이터: 3.52MB + 색인: 3.55MB + Engine InnoDB
    wp_wc_order_tax_lookup: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_wc_points_rewards_user_points: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_wc_points_rewards_user_points_log: 데이터: 0.02MB + 색인: 0.05MB + Engine InnoDB
    wp_wc_product_meta_lookup: 데이터: 0.13MB + 색인: 0.20MB + Engine InnoDB
    wp_wc_rate_limits: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: 데이터: 0.05MB + 색인: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_wc_webhooks: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_wfblockediplog: 데이터: 0.05MB + 색인: 0.00MB + Engine InnoDB
    wp_wfblocks7: 데이터: 0.02MB + 색인: 0.05MB + Engine InnoDB
    wp_wfconfig: 데이터: 1.47MB + 색인: 0.00MB + Engine InnoDB
    wp_wfcrawlers: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_wffilechanges: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_wffilemods: 데이터: 9.52MB + 색인: 0.00MB + Engine InnoDB
    wp_wfhits: 데이터: 1.02MB + 색인: 0.22MB + Engine InnoDB
    wp_wfhoover: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_wfissues: 데이터: 0.03MB + 색인: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: 데이터: 4.52MB + 색인: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_wflocs: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_wflogins: 데이터: 1.02MB + 색인: 0.16MB + Engine InnoDB
    wp_wfls_2fa_secrets: 데이터: 0.02MB + 색인: 0.02MB + Engine InnoDB
    wp_wfls_settings: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_wfnotifications: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_wfpendingissues: 데이터: 0.02MB + 색인: 0.06MB + Engine InnoDB
    wp_wfreversecache: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_wfsnipcache: 데이터: 0.02MB + 색인: 0.05MB + Engine InnoDB
    wp_wfstatus: 데이터: 0.14MB + 색인: 0.09MB + Engine InnoDB
    wp_wftrafficrates: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_woocommerce_bundled_itemmeta: 데이터: 0.11MB + 색인: 0.14MB + Engine InnoDB
    wp_woocommerce_bundled_items: 데이터: 0.02MB + 색인: 0.03MB + Engine InnoDB
    wp_woocommerce_recommendations: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_woocommerce_session_activity: 데이터: 76.58MB + 색인: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: 데이터: 0.05MB + 색인: 0.00MB + Engine InnoDB
    wp_wpmelon_advbedit_temp: 데이터: 0.02MB + 색인: 0.00MB + Engine InnoDB
    wp_yith_ywpar_points_log: 데이터: 7.52MB + 색인: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    astra_adv_header: 1
    attachment: 4746
    bc_x1379_op_type: 1
    cartflows_flow: 1
    cartflows_step: 3
    custom_css: 5
    customize_changeset: 3
    elementor_font: 1
    elementor_library: 132
    fgf_master_log: 13087
    fgf_rules: 7
    jb_store_css: 10
    jet-menu: 1
    jet-smart-filters: 4
    jet-woo-builder: 3
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    kboard: 213
    la_team_member: 8
    mc4wp-form: 1
    mycred_rank: 8
    nav_menu_item: 65
    oembed_cache: 6
    page: 92
    portfolio: 30
    post: 141
    product: 439
    product_variation: 382
    revision: 2062
    rvp: 6159
    sa_slider: 1
    saswp: 4
    shop_coupon: 2186
    shop_order: 30305
    shop_order_refund: 1461
    sp_wp_carousel: 3
    um_directory: 1
    um_form: 8
    um_kor_social_login: 2
    wapl: 2
    wp_global_styles: 1
    wpmem_product: 3
    wprss_feed: 1
    wprss_feed_item: 11
    wprss_feed_template: 1
    yith_refund_request: 3
    yith_wcan_preset: 3
    ywpar-banner: 4
    ywpar-earning-rule: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (40) ###
    
    The SEO Framework: The SEO Framework Team – 4.2.3
    Channel.io: – 0.14
    Code Snippets: Code Snippets Pro – 2.14.3
    단비 매니저: 단비스토어 – 2.1
    단비 배송조회: 단비스토어 – 1.6.7
    단비 SMS: 단비스토어 – 3.2.5
    Delete Me: Clinton Caldwell – 3.0
    Elementor Pro: Elementor.com – 3.6.4
    엘리멘터: Elementor.com – 3.6.2
    MonsterInsights - eCommerce Addon: MonsterInsights Team – 8.3.2
    MonsterInsights Pro: MonsterInsights – 8.5.0
    JetSearch For Elementor: Crocoblock – 2.1.16
    JetSmartFilters: Crocoblock – 2.3.11
    KBoard : 댓글: 코스모스팜 - Cosmosfarm – 5.1
    KBoard : 게시판: 코스모스팜 - Cosmosfarm – 6.2
    Loco Translate: Tim Whitlock – 2.6.1
    Make Column Clickable Elementor: Fernando Acosta – 1.3.1
    Microsoft Clarity: Microsoft – 0.7.1
    엠샵 무통장입금 알림 시즌 2: CodeMShop – 2.0.8
    엠샵 사은품: CodeMShop – 1.0.7
    Perfect Brands for WooCommerce: QuadLayers – 2.0.7
    PGALL 워드프레스 결제 - D.I.Y 체크아웃: CodeMShop – 1.4.16
    PGALL 워드프레스 결제: CodeMShop – 2.5.1
    Really Simple SSL: Really Simple Plugins – 5.3.1
    Recently Viewed Products: Rajnish Arora – 1.0.0
    Redirection: John Godley – 5.2.3
    Ultimate Member: Ultimate Member – 2.3.1
    얼티밋 멤버 K: 단비랩스 – 2.2.1
    얼티밋 멤버 - 본인/성인 인증: 단비랩스 – 1.0.3.4
    UsageDD: Dion Designs – 1.4.7
    사용자 역할 편집자: 블라디미르 가라굴랴 – 4.61.2
    Advanced Order Export For WooCommerce: AlgolPlus – 3.2.2
    WooCommerce Advanced Bulk Edit: George Iron – 4.6.2.3
    Checkout Field Editor for WooCommerce (Pro): ThemeHigh – 3.1.8
    WooCommerce Photo Reviews Premium: VillaTheme – 1.1.9
    WooCommerce Smart Coupons: StoreApps – 5.1.0
    우커머스: 오토매틱스 – 5.1.3(6.3.1 버전으로 업데이트할 수 있음)
    Wordfence Security: Wordfence – 7.5.9
    WP Mail SMTP: WPForms – 3.3.0
    YITH WooCommerce Points and Rewards Premium: YITH – 3.7.0
    
    ### Inactive Plugins (6) ###
    
    Duplicate Page: mndpsingh287 – 4.4.8
    PGALL 워드프레스결제 - D.I.Y 상품: CodeMShop – 3.2.5
    Query Monitor: John Blackbourn – 3.8.2
    UpdraftPlus - Backup/Restore: UpdraftPlus.Com
    DavidAnderson – 2.22.11.1
    
    WooCommerce Coupon Restrictions: WooCommerce – 1.8.5
    WP Rollback: GiveWP.com – 1.7.1
    
    ### Must Use Plugins (1) ###
    
    Elementor Safe Mode: Elementor.com – 1.0.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: KRW (원)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    상점 기준 경로: #3373 - /store/
    장바구니: ❌ 페이지에는 [woocommerce_cart] 쇼트코드 또는 woocommerce/cart 블록이 포함되지 않습니다.
    결제: ❌ 페이지에는 [woocommerce_checkout] 쇼트코드 또는 woocommerce/checkout 블록이 포함되지 않습니다.
    내 계정: #96476 - /mypage/order-list/order-detail/
    이용약관: ❌ 페이지가 설정되지 않았습니다
    
    ### Theme ###
    
    Name: Hello Elementor Child
    Version: 1.0.1
    Author URL: https://elementor.com/
    Child Theme: ✔
    Parent Theme Name: Hello Elementor
    Parent Theme Version: 2.5.0
    Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: hello-theme-child-master/woocommerce/loop/rating.php
    
    ### Action Scheduler ###
    
    Complete: 9,589
    Oldest: 2022-03-07 09:43:18 +0900
    Newest: 2022-04-06 11:31:07 +0900
    
    Failed: 1
    Oldest: 2021-06-18 18:15:57 +0900
    Newest: 2021-06-18 18:15:57 +0900
    
    Pending: 1
    Oldest: 2022-04-06 11:58:27 +0900
    Newest: 2022-04-06 11:58:27 +0900
    
    ### Status report information ###
    
    Generated at: 2022-04-06 11:32:32 +09:00
    
    Thread Starter dododooo

    (@dam2dam2)

    Update: Raised the memory limit to 512m but still causes 500 error. I’m not sure if raising the memory more would solve this.

    Thread Starter dododooo

    (@dam2dam2)

    Issue is resolved thanks to quick support!

    Thread Starter dododooo

    (@dam2dam2)

    Hello, I’ve sent the debug information.
    Thanks for the quick response!

Viewing 5 replies - 1 through 5 (of 5 total)