Dan
Forum Replies Created
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Hi there, just an update that I can confirm it appears this plug-in was responsible for the blank-form / breakage that occurred yesterday. I’ve since run back-ups and updated all other plug-ins (except for this one) and everything was fine. Whereas yesterday, when updating this plug-in, then the error occurred. I hope that helps. For now I won’t update it to the 1.3.2 version
Hi there,
Unfortunately it looks like this update possibly breaks the form visibility? Had to do a roll back and for some reason looks like (possibly) this plugin has made the form go blank.
That’s amazing, thank you so much. I’ll test that out and let you know how it goes!
Sincere apologies! I’ll mark this as resolved …. looks like the error was related to memory timing out, the defaults were no longer sufficient for the latest version it seems. I just increased the max exec time and mem limit and was able to re-activate it. It’s always the last thing you check after raising a ticket, hahah
Hi again @dpinson I’ve checked and they’re all the same IP. In-fact as an example, all the ones that came through in the 3rd July example (all on the same day) actually seem like separate instances of the report, rather than duplicates/triplicates/etc of an individual report.
I can see that the “Weekly” report regenerated itself 6 separate times over the course of 1 day and the data inside each was slightly different:
....you've sent with WP Mail SMTP. Total Emails 247 +216.7% Last......
....you've sent with WP Mail SMTP. Total Emails 248 +213.9% Last......
....you've sent with WP Mail SMTP. Total Emails 243 +228.4% Last......
....you've sent with WP Mail SMTP. Total Emails 245 +222.4% Last......
etc.......Hi @dpinson sure, it’s Version 1.0.223 (the latest as far as I know). Backtrace? You mean basically what’s the Sender IP etc. etc.. in the headers. I’ll double-check and get back to you asap
Sorry @dpinson I don’t want to kind of hijack @elliotatgvm ‘s original post and really just checked in to see if @elliotatgvm found a solution. But I guess my situation might be different. So I’ve checked and the issue is that this site has WP Rocket installed and it’s queuing countless things there so in the Scheduler I don’t see anything for wp_mail_smtp (perhaps because I’ve just turned off the weekly summaries altogether to just get the excessive emails under control and stop them altogether.
Thankfully at the time we already had Debug on, so here are a small sample of the logs from 3rd July (after which I had turned off Weekly Summaries)
Event #20955 Debug An email request was sent. WP Mail SMTP July 3, 2024 at 3:00 am
Event #20954 Debug An email request was sent. WP Mail SMTP July 3, 2024 at 3:00 am
Event #20953 Debug An email request was sent. WP Mail SMTP July 3, 2024 at 2:25 am
Event #20952 Debug An email request was sent. WP Mail SMTP July 3, 2024 at 2:25 am
Event #20951 Debug An email request was sent. WP Mail SMTP July 3, 2024 at 2:25 am
Event #20950 Debug An email request was sent. WP Mail SMTP July 3, 2024 at 2:25 ametc…
And here is a redacted version of the last one (event #20955)
WP Mail SMTP
/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-content/plugins/wp-mail-smtp/src/Reports/Emails/Summary.php (line: 112)
Backtrace:
[0] wp_mail called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-content/plugins/wp-mail-smtp/src/Reports/Emails/Summary.php:112]
[1] WPMailSMTP\Reports\Emails\Summary->send called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-content/plugins/wp-mail-smtp/src/Tasks/Reports/SummaryEmailTask.php:75]
[2] WPMailSMTP\Tasks\Reports\SummaryEmailTask->process called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-includes/class-wp-hook.php:324]
[3] WP_Hook->apply_filters called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-includes/class-wp-hook.php:348]
[4] WP_Hook->do_action called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-includes/plugin.php:565]
[5] do_action_ref_array called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/actions/ActionScheduler_Action.php:56]
[6] ActionScheduler_Action->execute called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php:88]
[7] ActionScheduler_Abstract_QueueRunner->process_action called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php:169]
[8] ActionScheduler_QueueRunner->do_batch called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php:139]
[9] ActionScheduler_QueueRunner->run called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-includes/class-wp-hook.php:324]
[10] WP_Hook->apply_filters called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-includes/class-wp-hook.php:348]
[11] WP_Hook->do_action called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-includes/plugin.php:565]
[12] do_action_ref_array called at [/var/www/vhosts/WEBSITE-DOMAIN-GOES-HERE/httpdocs/wp-cron.php:191]I hope that helps!
Hmmm well nothing out of the ordinary. I guess the only plug-ins on this site that are different to other comparable ones are RankMath SEO (whereas others have Yoast, etc), plus Advanced Custom Fields PRO, WP File Manager. Maybe just those are the differences compared to other sites.
We’ve disabled the Email Summaries because it was becoming a problem. Have been quickly looking for an alternative plugin altogether and running some tests.
I will try to make some time to install the Action Scheduler and see.
I want the Email Summaries, I just don’t want them to come through dozens at a time every single day.
Hi @sakalvictoria thank you for this info
There wasn’t anything in the Pending tab like “wp_mail_smtp_summary_report_email”
Only thing in there is “rocket_preload_job_preload_url”
Hi @dpinson thanks for the update (and I do appreciate the stress around this one, to be honest we’re seeing a higher than normal volume of wider issues across the WordPress ecosystem; supply-chain false-positives with malicious code, Google re: malicious polyfills in maps that could be a false-positive again, and on and on; never seen so much disruption in such a short time frame)
Anyway, that aside – no in my situation that particular site experiencing the issue does not use WooCommerce or the Action Scheduler
But since then, there have been no further replies or updates and this is still happening for some of us. @supahduck did you end up resolving this one? We’re still seeing 127.0.0.1 in some cases
@elliotatgvm Thank you for the feedback, this is very helpful. It’s cropped back up again and suddenly we’re getting half a dozen “weekly” summaries just today alone (and counting). Am going to disable it under Misc (thanks for spotting that).
Any recommendations on an alternative plug-in we could consider altogether? Or are you sticking with this one for now?
Hi there, thank you @dpinson for the reply, it seems to have calmed right down, but I didn’t do anything different or update anything specific. At the moment it is now just sending approximately 2 per day (for a “weekly” summary) instead of dozens every day. So it’s still strangely happening daily instead of weekly.
@cronulla you’re right, when you check it with Norton it actually flags the file as “safe”.
But strangely when you first visit a site that has CF7 on it (in my case it appears to be all sites with any version of CF7) then Norton has a big warning and actually lets you through to the site but will ‘break’ the visual look. It appears to block some CSS / images etc., and some cases are worse than others (eg. one site was totally stripped of all CSS and we had to completely disable and remove CF7; whereas others it’s just missing a few images)
From a User’s perspective, if they’ve got either Norton 360 or AVG/Avast, it gives the wrong first impression with a large warning that plasters that Trojan alert everywhere. Even though it appears to be a false-positive, regular User’s wouldn’t understand any of that (same goes for most business owners probably).