DaveR56

Hi Shazeen, thanks for checking the info. I have now received a reply from the customer. She said she didn’t notice anything strange, there were no errors, the page loaded at the usual speed, etc. She’s also sure she only clicked the Pay with PayPal button once.

As the website is on a shared server maybe that’s where the glitch occurred. I have UptimeRobot monitoring the site and in the past it has reported that the site goes down for a very short time and then comes back again. This has actually happened many times, usually at UK night time. Although there was no report from UptimeRobot at the time the order was placed it could have been affected by a very short (few seconds) outage, too short to be noticed. Maybe then the scheduled actions were caused to execute out of sequence or more than once?

Anyway, the site is working normally now so unless it happens again I think I won’t worry about it and just hope it doesn’t re-occur. Thanks again for looking at this issue.

Best wishes,
Dave

Erm, that didn’t work very well – how do I attach or insert an image here?

Hi Joost,

I will contact Zettle (bit busy at the moment so it may have to be next week). Hopefully they have server logs they can access which might provide some answers.

Re testing images, I’d be happy to send you the images I’ve tested so far but if you have one which you know can be sync’d and displays correctly in MyZettle I could test it here. If it doesn’t work here then that would be a big clue, perhaps to a communication issue between Zettle and my site. Not sure how to give you my email address?

Thanks again,
Dave

Hello Joost,
Thanks for your reply but it doesn’t really help. I have seen from another post that when sync’ing a product the Zettle server requests, from the plugin, the URL of the product image file and then downloads it. Please can you tell me – which file name is returned by the plugin? What is the format of the URL and is it that of the main product image or something else?

I have downloaded, using FTP, all of the product image files – the main one originally uploaded and all of the automatically created ones (100×100, 150×150, 300×300, 324×324, 416×416 and 768×768) and I can successfully load any of them into the product in MyZettle. So, if the Zettle server is downloading one of these files then why does it fail if it gets it from my WooCommerce website and not if I upload it from my PC in MyZettle? All my files are JPEG and BPS Security is not logging any failures.

Thanks,
Dave

Hi David,

1. Okay, I think I didn’t realise what was meant by “theme default gallery display”. The lightbox may be okay, it’s similar to the StoreFront zoom apart from the appearance of the icon.

As we don’t need any of the Pro features I think we’ll stick with the free version, presumably if an update is released it will be notified on the site’s dashboard. I’m only bothered if a WooCommerce update makes the plugin stop working.

2. I still don’t think the email is clear – even that dialog you gave a link to isn’t clear. Surely updates should be notified in the same way that updates to all other plugins are – on the site dashboard, I don’t understand what the relevance of freemius.com to a free version of the plugin is, I’ve not come across freemius before – it seems an unnecessary complication. Anyway, that’s your business, not mine, I don’t write plugins, I’m glad I can ignore it without affecting whether the plugin works.

Cheers,
Dave

That was quick! Many thanks Jeff, that’s really useful.

Dave

Hi @apasionados,
That’s what I call service, thank you very much, I’ve installed it and it looks great, with the MySQL version added onto the end of the rest of the server info.
Muchas gracias!