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Hi @luciamarinescu,

I should have tested this first but I didn’t think of it since the only plugins installed are the ones automatically installed by the Neve theme and by the hosting provider.

As it turns out, it was a conflict with the hosting server’s optimization plugin.

It’s working just fine now, thanks for your help!

Hi @purplecodes,

Correct, style.css is not being read from the host server, path: File Manager>shop.dingolaypeppersauce.com>public.html>wp-content>themes>neve-child-master>style.css. Also, the new screenshot.png (same path) is not being read by WordPress either. Is it possible that the code in function.php is not correct?

<?php

if ( ! defined( 'ABSPATH' ) ) {
    exit;
}
if ( ! function_exists( 'neve_child_load_css' ) ):
    /**
     * Load CSS file.
     */
    function neve_child_load_css() {
        wp_enqueue_style( 'neve-child-style', trailingslashit( get_stylesheet_directory_uri() ) . 'style.css', array( 'neve-style' ), NEVE_VERSION );
    }
endif;
add_action( 'wp_enqueue_scripts', 'neve_child_load_css', 20 );

Here is the CSS I have in style.css and in the customizer:

/* Contact form */
.contact-form div.wpforms-container-full .wpforms-form input[type=text],
.contact-form div.wpforms-container-full .wpforms-form input[type=email]{
    padding: 34px 22px;
		border: none;
	  border-radius: 4px;
    background-color: #ffffff;
		font-family: Arial;
    font-size: 14px;
		margin-bottom: 12px;
}
.contact-form div.wpforms-container-full .wpforms-form .wpforms-field-label{
	font-family:Rubik;
	font-size:14px;
	font-weight:700;
	color:#000000;
	margin-bottom: 12px;
}
.contact-form div.wpforms-container-full .wpforms-form .wpforms-required-label{
	font-weight:700;
	color:#000000;
}
/* Contact form - Button */
.contact-form div.wpforms-container-full .wpforms-form button[type=submit] {
		margin-top: -22px;
		letter-spacing: 1.1px;
    background-color:#eea42c;
    font-family: Rubik;
    font-size: 14px;
    color: #ffffff;
    padding: 8.875px 44.3906px;
    border-radius: 4px;
	font-weight:700;
}
.contact-form div.wpforms-container-full .wpforms-form button[type=submit]:hover {
	  background-color:#eea42c;
}
/* Link colors */
.link-white a  {
    color: #ffffff;
		text-decoration: none !important;
}
.link-black a  {
	  text-decoration: none !important;
    color: #070731;
}
/* MY CSS BEGINS HERE */
/*hero subtitle*/
.hero-subhead {
	letter-spacing: .1em;
}
/*Adjusts text under 'Our Peppersauces' images */
.header-figcaption figcaption {
	text-align: center;
	padding-top: 0px;
}
/*Homepage Recipe subtitle*/
div.innerblocks-wrap h6 {
	letter-spacing: .1em;
}
/*homepage slider*/
.slick-slider {
	background: #F0F3E9;
	padding-bottom: 20px;
}
.slick-slider p {
	line-height: 1.85em;
	padding-left: 30%;
	padding-right: 30%;
}
/*space abover Save Money header-homepage*/
#wp-block-themeisle-blocks-advanced-column-739fc92b {
	padding-top: 155px;
}
/* Responsiveness */
@media screen and (max-width: 600px) {
  .contact-form {
    width: 100%;
	}
}
/***MY RESPONSIVE CSS BEGINS HERE ***/
@media screen and (max-width: 666px) {
	.wp-block-themeisle-blocks-advanced-columns .innerblocks-wrap {
		flex-direction: column;
	}
/*recipe block-homepage */
#wp-block-themeisle-blocks-advanced-column-1a0453a4 {
	padding-top: 0px;
	padding-left: 10px;
	margin-top: 18px;
	margin-bottom: 38px; 
	}
	#wp-block-themeisle-blocks-advanced-column-1a0453a4 p {
		font-size: 15px;
		width: 100px;
	}
/*Save Money block on homepage: */
	/*removes white margin and spacing above header */
	#wp-block-themeisle-blocks-advanced-column-739fc92b {
		padding-top: 50px;
		margin-top: -30px;
}
	/*removes desktop/tablet background image */
	#wp-block-themeisle-blocks-advanced-columns-3dc8fd77 {
		background: none !important;
		padding-top: 0px;
		margin-top: 0px;
	} 
	/*adds padding below button */
	#wp-block-themeisle-blocks-advanced-column-739fc92b {
		padding-bottom: 80px;
	/*margin-bottom adjustment removes white space below block */ 
		margin-bottom: -26px;
	}
/* centers image */
	img.wp-image-399 {
		margin: auto;
		display: block;
		width: 100%;
	}
/* About Block: swaps color background for image background	*/
	#wp-block-themeisle-blocks-advanced-columns-931bf80c {
background: url(https://shop.dingolaypeppersauce.com/wp-content/uploads/2021/12/Background-HERO.png) repeat scroll top left/contain;
}
/*evens out vertical space */
#wp-block-themeisle-blocks-advanced-column-be3f6baf {
 margin-top: 50px;
	/*to show enough of image vertically */
	padding-bottom: 282px; 
} 
}
@media screen and (min-width: 667px) and (max-width: 960px) {
/*recipe block-homepage - continues media query above */	
#wp-block-themeisle-blocks-advanced-column-1a0453a4 {
	padding-top: 0px;
	padding-left: 10px;
	margin-top: 78px;
	margin-bottom: 0px;
	}
	#wp-block-themeisle-blocks-advanced-column-1a0453a4 p {
		font-size: 15px;
		width: 100px;
}
/*Save Money block on homepage: */
	/*removes white margin and spacing above text header */
	#wp-block-themeisle-blocks-advanced-column-739fc92b {
		padding-top: 10px;
}
	/*reduces top and bottom background padding*/
	#wp-block-themeisle-blocks-advanced-columns-3dc8fd77 {
		padding-top: 70px;
		padding-bottom: 50px;
	}
	h4.save-money {
		margin-top: 10%;
		margin-bottom: 8%;
	}
	p.save-money {
		margin-bottom: 5%;
	}
/* About Block - evens out vertical space */
	#wp-block-themeisle-blocks-advanced-column-392c22b3 {
 	margin-top: 50px;
	max-block-size: 700px;
	}
	/*to show enough of image vertically */ 
	#wp-block-themeisle-blocks-advanced-column-be3f6baf { 
		background: url(http://shop.dingolaypeppersauce.com/wp-content/uploads/2021/12/Cheryl-About.png) no-repeat scroll center center/cover;
	margin-top: 50px;
			max-block-size: 700px;
} 
	#wp-block-themeisle-blocks-advanced-column-392c22b3 h2 {
		font-size: 26px;
	}
}
@media screen and (min-width: 320px) and (max-width: 900px) {
/*Testimonials block */
.slick-slider p {
	font-size: 15px;
	line-height: 1.5em;
	padding-left: 10%;
	padding-right: 10%;
}
/*centers footer text*/	
.item--inner .component-wrap { /*copyright*/
	text-align: center;
	justify-content: center;
	}
.site-footer p { 
	text-align: center;	
	padding-bottom: 20px;
	}
}

Thanks.