developmentsendcloud
Forum Replies Created
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Hi @strictlydata,
Thanks for your reply.
I will keep the other thread open (https://ww.wp.xz.cn/support/topic/wpml-compatibility-issue-15/).
If you would like to create a Support Ticket to receive updates as we continue investigating your client may consider using our multi-user feature to add you in a Customer Support role to their account so you can open a ticket with our Customer Support Team who can link your ticket to our internal investigation.
If you have any more questions let us know and we will get back to you ASAP.
Best regards,
Matthew | Sendcloud
Hi @natedanielz,
I’m sorry to read you are experiencing issues with the WPML plugin and Sendcloud WooCommerce plugin.
I can confirm our team is currently investigating behavior with the WPML plugin and the Sendcloud WooCommerce plugin.
If you have not opened a support ticket directly with our Customer Support Team we recommend you to so your ticket can be linked to the issue internally and you will receive updates as we continue the investigation. Please see here how to create a support ticket:
https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-SendcloudHi @strictlydata,
As advised on another thread, thank you for already notifying Sendcloud Support about your solution. If you notified us by opening a support ticket directly with our Customer Support Team it will have been linked to the investigation and we will update you as we proceed. If you can also please share any feedback relating to a solution on your support ticket we can ensure this is passed to the Engineers working on the issue. You can also share the patched plugin as a zipped folder on the support ticket if you wish.
If you have not opened a support ticket directly with our Customer Support Team, you can see here how to create a support ticket:
https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-SendcloudBest regards,
Matthew | Sendcloud
Hi @strictlydata,
Thank you for your update and feedback.
I can confirm our team is currently investigating behavior with the WPML plugin and the Sendcloud WooCommerce plugin.
Thank you for already notifying Sendcloud Support about your solution. If you notified us by opening a support ticket directly with our Customer Support Team it will have been linked to the investigation and we will update you as we proceed. If you can also please share any feedback relating to a solution on your support ticket we can ensure this is passed to the Engineers working on the issue.
If you have not opened a support ticket directly with our Customer Support Team, you can see here how to create a support ticket:
https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-SendcloudBest regards,
Matthew | Sendcloud