developmentsendcloud

Hi Karin,

Yes, you’re absolutely right, at some point, everyone will need to migrate to V2. While we don’t have a fixed date yet for when V1 will be fully discontinued, please note that we’re no longer maintaining it. That means any bugs or issues with V1 won’t be fixed going forward.

And again you are absolutely correct, once you’ve successfully installed and are using V2, you can safely remove the WooCommerce Legacy REST API plugin. That plugin was only needed for V1 and isn’t required any more with V2.

Just a heads-up: once you remove the V1 plugin, you won’t be able to add it again, so make sure everything is working smoothly with V2 before fully removing it. If in doubt, we are always here to help you!

I hope this helps you out for now! If you require any more detailed help with migrating for example, feel free to reach out to us via a ticket, and we will happily support you!
You can submit a ticket by following these instructions – How do I create a support ticket?

Have a wonderful day!

Kind regards,
Fabian – Technical Support
Sendcloud

Hi @nortom,

We are working to make our plugin available in the WooCommerce Marketplace again and apologize for any inconvenience this may cause.

Please contact our Customer Support Team who will provide you with a zip file of the plugin you can use to install it on your webshop.

To see how to open a support ticket please see this Help Center article: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud  

If you have any more questions please let our Customer Support team know and they’ll be happy to assist you.

Best regards, 

Matthew | Sendcloud 

Hello again @ewatts ,

Thanks again for the update, and I’m sorry for the continued inconvenience.

I’ve double-checked this on our end using a test environment (which is a live setup we maintain specifically for testing), and the service point selection button appears as expected when using V2 shipping methods. Additionally, other users are currently using V2 without issue, the service point button is displaying correctly, and we haven’t logged any general bugs or ongoing problems related to this functionality.

Given that, it does not seem like a general plugin issue because other users and our testing environment do not display the same issue. It still requires a closer look at your configuration, setup and current plugins. That’s why continuing with our support team remains the best route, they’re equipped to investigate these kinds of environment-specific issues in detail ensuring all the details remain safe throughout.

To help move things forward efficiently, could you please provide the ticket number you received when contacting support? This will allow me to follow up internally and ensure it gets the attention it needs. You can continue the discussion with support on the thread you already made so no need to make a new enquiry.

Looking forward to your reply so we can help get this resolved via support.

Safan | Technical Support Specialist

Hello @ewatts

Thank you for reaching out. I hope you’re doing well today!

I understand that the service point shipping methods are not appearing during checkout after migrating to v2. I’m happy to assist you with this.

Please note that when transitioning from v1 to v2, the service point shipping methods configured in v1 do not automatically carry over to v2. If you have not migrated the shipping methods, this is likely why service point delivery is unavailable once v1 is disabled and only v2 is enabled.

To resolve this, I recommend following the steps outlined in the article Service Points for WooCommerce, particularly Step 2, Point 3, which guides you through the configuration for service point methods when using v2.

If you continue experiencing issues after migrating the shipping methods, I encourage you to reach out to our support team. They will be able to review your specific setup and provide more tailored assistance. You can find out more on how to contact our support here: How to get support from Sendcloud

Wishing you a great day ahead!

Safan | Technical Support Specialist

Hello @ewatts ,

Thank you for reaching out! I hope you’re doing well. I’m sorry to hear about the issues with 401 errors and service points you’re encountering with our plugin, and I’d be happy to advise.

To ensure a thorough investigation and accurate troubleshooting, I recommend submitting a direct support request with our team. This will help us address the issue more efficiently and route your case to the appropriate channels for detailed analysis. Since these errors can arise from a variety of factors specific to your setup, this will help us provide the best possible tailored support.

As a first step, I suggest whitelisting the IP addresses we use. You can find the full list in our Basic Integration Troubleshooter (point 5).

If the issue persists after that step, our support team will be more than happy to further investigate the error for your specific integration. You can find more details on how to contact our support team here: How to get support from Sendcloud

We look forward to assisting you!

Safan | Technical Support Specialist

Good afternoon,

Thanks for reaching out! I see you’re asking about enabling Service Point Delivery in WooCommerce after connecting with the plugin.

To clarify, when they mention “enable ‘Service Point Delivery’ for the desired zones,” here’s what you need to do:

1. Ensure Service Points are set up in Sendcloud:
   • Go to Settings > Integrations in your Sendcloud account.
   • Find your WooCommerce integration and click Configure.
   • Tick the box for Service Points, select the carriers you want, and click Save Changes.
2. Enable Service Point Delivery in WooCommerce:
   • In your WooCommerce admin panel, go to WooCommerce > Settings > Shipping.
   • You’ll see a list of Shipping Zones. Click to edit the zone you want to apply Service Point Delivery to, or Add a Shipping Zone if you don’t have one there.
   • Inside the zone settings, go to Shipping Methods, then click Add shipping method.
   • From the list, choose Service Point Delivery (or Service Point Delivery V2 if using Sendcloud V2 integration), then click Add shipping method.
   • Configure the method (e.g., name, shipping cost, and carrier selection), then Save Changes.

This is how you “enable” Service Point Delivery within the desired zones in WooCommerce. For screenshots and further details which illustrate how to enable this, you can refer to our article here: Service points for WooCommerce

If you have any further issues enabling this, please do not hesitate to reach out to our support. They can help further guide you if you are having difficulties in setting up the zones or configuring the service point methods to them. You can see more details on how to contact our support directly here: How to get support from Sendcloud

Let me know if that helps!

Safan | Technical Support Specialist