Forum Replies Created

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter devopswb

    (@devopswb)

    Hi,

    Woocommerce is already updated to latest version and the issue still persists.

    Below is System Status Report for your reference.

    <br>### WordPress Environment ###<br><br>WordPress address (URL): https://pigeon.com.my<br>Site address (URL): https://pigeon.com.my<br>WC Version: 9.1.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.7.4<br>Log Directory Writable: ✔<br>WP Version: ❌ 6.5.3 - There is a newer version of WordPress available (6.6.1)<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: nginx/1.25.5<br>PHP Version: 8.1.27<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.68.0<br>OpenSSL/1.1.1f<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.5-MariaDB-1:10.11.5+maria~ubu2004<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔<br><br>### Database ###<br><br>WC Database Version: 8.9.3<br>WC Database Prefix: pigeon_<br>Total Database Size: 363.19MB<br>Database Data Size: 239.66MB<br>Database Index Size: 123.53MB<br>pigeon_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>pigeon_woocommerce_order_items: Data: 1.52MB + Index: 0.41MB + Engine InnoDB<br>pigeon_woocommerce_order_itemmeta: Data: 67.56MB + Index: 11.03MB + Engine InnoDB<br>pigeon_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>pigeon_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>pigeon_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_actionscheduler_actions: Data: 5.02MB + Index: 9.13MB + Engine InnoDB<br>pigeon_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_actionscheduler_logs: Data: 3.02MB + Index: 3.03MB + Engine InnoDB<br>pigeon_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>pigeon_aioseo_posts: Data: 0.20MB + Index: 0.02MB + Engine InnoDB<br>pigeon_bfw: Data: 0.11MB + Index: 0.06MB + Engine InnoDB<br>pigeon_cimy_uef_data: Data: 0.38MB + Index: 0.45MB + Engine InnoDB<br>pigeon_cimy_uef_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_cimy_uef_wp_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_city: Data: 5.52MB + Index: 0.00MB + Engine InnoDB<br>pigeon_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_cmplz_dnsmpd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_commentmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>pigeon_comments: Data: 5.52MB + Index: 5.94MB + Engine InnoDB<br>pigeon_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>pigeon_gla_merchant_issues: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>pigeon_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_groups_capability: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_groups_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_groups_group_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_groups_user_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_groups_user_group: Data: 0.16MB + Index: 0.11MB + Engine InnoDB<br>pigeon_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_itsec_dashboard_lockouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_itsec_firewall_rules: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>pigeon_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>pigeon_itsec_logs: Data: 9.02MB + Index: 0.52MB + Engine InnoDB<br>pigeon_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>pigeon_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_itsec_vulnerabilities: Data: 0.09MB + Index: 0.05MB + Engine InnoDB<br>pigeon_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>pigeon_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_options: Data: 14.44MB + Index: 2.78MB + Engine InnoDB<br>pigeon_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_postmeta: Data: 58.59MB + Index: 42.66MB + Engine InnoDB<br>pigeon_posts: Data: 5.52MB + Index: 3.36MB + Engine InnoDB<br>pigeon_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_post_smtp_logs: Data: 0.17MB + Index: 0.00MB + Engine InnoDB<br>pigeon_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>pigeon_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_sbi_feed_caches: Data: 0.14MB + Index: 0.02MB + Engine InnoDB<br>pigeon_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_sbi_instagram_posts: Data: 0.41MB + Index: 0.00MB + Engine InnoDB<br>pigeon_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_sib_model_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_sib_model_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_signups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_simple_history: Data: 2.02MB + Index: 2.03MB + Engine InnoDB<br>pigeon_simple_history_contexts: Data: 6.02MB + Index: 11.03MB + Engine InnoDB<br>pigeon_sl_setting: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_sl_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_state: Data: 0.23MB + Index: 0.00MB + Engine InnoDB<br>pigeon_store_locator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_tec_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_tec_occurrences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_termmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB<br>pigeon_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_term_relationships: Data: 1.03MB + Index: 1.03MB + Engine InnoDB<br>pigeon_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>pigeon_tinvwl_analytics: Data: 0.08MB + Index: 0.05MB + Engine InnoDB<br>pigeon_tinvwl_items: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>pigeon_tinvwl_lists: Data: 0.27MB + Index: 0.00MB + Engine InnoDB<br>pigeon_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_usermeta: Data: 31.25MB + Index: 20.73MB + Engine InnoDB<br>pigeon_users: Data: 1.44MB + Index: 0.72MB + Engine InnoDB<br>pigeon_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB<br>pigeon_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>pigeon_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_wc_customer_lookup: Data: 1.45MB + Index: 0.53MB + Engine InnoDB<br>pigeon_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_wc_order_coupon_lookup: Data: 0.20MB + Index: 0.28MB + Engine InnoDB<br>pigeon_wc_order_product_lookup: Data: 1.52MB + Index: 1.19MB + Engine InnoDB<br>pigeon_wc_order_stats: Data: 1.50MB + Index: 0.56MB + Engine InnoDB<br>pigeon_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>pigeon_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>pigeon_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_wc_product_meta_lookup: Data: 1.25MB + Index: 0.80MB + Engine InnoDB<br>pigeon_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_wc_reserved_stock: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>pigeon_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_wf301_404_logs: Data: 5.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_wf301_redirect_logs: Data: 1.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_wf301_redirect_rules: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>pigeon_woo_shippment_provider: Data: 0.17MB + Index: 0.00MB + Engine InnoDB<br>pigeon_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>pigeon_wt_sc_coupon_lookup: Data: 0.45MB + Index: 0.03MB + Engine InnoDB<br>pigeon_yoast_indexable: Data: 3.22MB + Index: 2.22MB + Engine InnoDB<br>pigeon_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>pigeon_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>pigeon_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>pigeon_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>pigeon_yoast_seo_links: Data: 0.25MB + Index: 0.16MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>acf-field: 435<br>acf-field-group: 17<br>aiosrs-schema: 1<br>attachment: 3349<br>awl-labels: 4<br>blogs_articles: 46<br>cookielawinfo: 6<br>custom_css: 2<br>customize_changeset: 1<br>et_pb_layout: 20<br>events_seminars: 3<br>faqs: 80<br>giftcard: 4<br>itsec-dash-card: 13<br>itsec-dashboard: 2<br>mc4wp-form: 1<br>nav_menu_item: 100<br>oembed_cache: 70<br>page: 51<br>popup: 9<br>popup_theme: 8<br>post: 5<br>product: 344<br>product_manual: 16<br>product_variation: 376<br>product-feed: 3<br>revision: 444<br>shop_coupon: 294<br>shop_order: 5366<br>shop_order_refund: 88<br>store-locator: 98<br>tips_guides: 27<br>whatsapp-accounts: 2<br>wp_global_styles: 1<br>wpcf7_contact_form: 4<br>wpcode: 4<br>ywar_reviews: 58<br><br>### Security ###<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔<br><br>### Active Plugins (45) ###<br><br>Admin Menu Editor: by Janis Elsts – 1.12.2<br>Advanced Custom Fields PRO: by WP Engine – 6.3.5<br>Advanced Woo Labels: by ILLID – 1.95<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2<br>Solid Security Basic: by SolidWP – 9.3.2<br>Billplz for WooCommerce: by Billplz Sdn Bhd – 3.28.4<br>Cimy User Extra Fields: by Marco Cimmino – 2.7.2<br>Clear Cache For Me: by Webhead LLC – 2.1.1<br>Contact Form 7: by Takayuki Miyoshi – 5.9.5<br>Country State City Dropdown CF7: by Trusty Plugins – 2.7.1<br>Custom Post Type UI: by WebDevStudios – 1.16.0<br>Facebook for WooCommerce: by Facebook – 3.2.7<br>GDPR Cookie Compliance: by Moove Agency – 4.15.2<br>Google for WooCommerce: by WooCommerce – 2.8.2<br>Site Kit by Google: by Google – 1.133.0<br>WPCode Lite: by WPCode – 2.1.12<br>Smash Balloon Instagram Feed: by Smash Balloon – 6.3.1<br>iThemelandCo Woo Report Lite: by iThemelandCo – 1.4.5<br>Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: by Brevo – 3.1.85<br>Points and Rewards for WooCommerce: by WP Swings – 2.3.1<br>Popup Maker: by Popup Maker – 1.19.0<br>reCAPTCHA for WooCommerce: by Elliot Sowersby<br>RelyWP – 1.3.3<br><br>Simple History: by Pär Thernström – 4.15.1<br>TI WooCommerce Wishlist: by TemplateInvaders – 2.8.2<br>TikTok: by TikTok – 1.2.6<br>Advanced Editor Tools: by Automattic – 5.9.2<br>Big File Uploads: by Infinite Uploads – 2.1.2<br>Points and Rewards For WooCommerce Pro: by WP Swings – 2.6.0<br>Variation Swatches for WooCommerce: by AovUp – 2.2.2<br>Advanced Shipment Tracking for WooCommerce: by zorem – 3.6.6<br>Product And Custom Post type Dropdown CF7: by  – 1.0<br>WooCommerce iPay88 Payment Gateway: by  –<br>WooCommerce Stripe Gateway: by WooCommerce – 8.3.1<br>Pixel Manager for WooCommerce: by SweetCode – 1.43.4<br>Google Analytics for WooCommerce: by WooCommerce – 2.1.6<br>Brevo - WooCommerce Email Marketing: by Brevo – 4.0.28<br>WooCommerce: by Automattic – 9.1.4<br>Yoast SEO Premium: by Team Yoast – 20.2.1<br>Yoast SEO: by Team Yoast – 22.8<br>Divi Carousel Lite: by DiviEpic – 2.0.2<br>WP Category Order: by Monika Yadav – 3.0<br>WP Consent API: by RogierLankhorst – 1.0.7<br>Schema Pro: by Brainstorm Force – 2.7.16<br>Yoast SEO: WooCommerce: by Team Yoast – 16.2<br>Smart Coupons For WooCommerce Coupons: by WebToffee – 1.7.1<br><br>### Inactive Plugins (5) ###<br><br>Points and Rewards For WooCommerce Pro: by WP Swings – 2.3.0<br>Product Sales Report for WooCommerce: by WP Zone – 1.5.6<br>WooCommerce Group Coupons: by itthinx – 1.15.0 (update to version 2.8.0 is available)<br>WooCommerce Multiple Customer Addresses: by Top Shelf Media – 1.0<br>WP-Optimize - Clean, Compress, Cache: by David Anderson<br>Ruhani Rabin<br>Team Updraft – 3.3.2<br><br><br>### Dropin Plugins () ###<br><br>maintenance.php: maintenance.php<br><br>### Must Use Plugins (2) ###<br><br>Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0<br>Kinsta Must-use Plugins: by Kinsta Team – 3.1.1<br><br>### Settings ###<br><br>API Enabled: –<br>Force SSL: –<br>Currency: MYR (RM)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>gift-card (gift-card)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)<br>wgm_gift_card (wgm_gift_card)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 295 MB<br><br>### WC Pages ###<br><br>Shop base: #565 - /shop-products/<br>Cart: #680 - /cart/ -  Contains the [woocommerce_cart] shortcode<br>Checkout: #690 - /checkout/ -  Contains the [woocommerce_checkout] shortcode<br>My account: #695 - /account/<br>Terms and conditions: #5635 - /e-shop-terms-conditions/<br><br>### Theme ###<br><br>Name: Pigeon<br>Version: 1.0.0<br>Author URL: https://offeo.com/<br>Child Theme: ✔<br>Parent Theme Name: Divi<br>Parent Theme Version: 4.24.1<br>Parent Theme Author URL: http://www.elegantthemes.com<br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Overrides: Divi-child/woocommerce/cart/cart-empty.php<br>Divi-child/woocommerce/cart/cart-totals.php<br>Divi-child/woocommerce/cart/cart.php<br>Divi-child/woocommerce/checkout/form-checkout.php<br>Divi-child/woocommerce/checkout/payment.php<br>Divi-child/woocommerce/checkout/review-order.php<br>Divi-child/woocommerce/checkout/thankyou.php<br>Divi-child/woocommerce/myaccount/form-edit-account.php<br>Divi-child/woocommerce/myaccount/my-orders.php<br>Divi-child/woocommerce/myaccount/navigation.php version 2.6.0 is out of date. The core version is 9.0.0<br>Divi-child/woocommerce/myaccount/orders.php version 8.5.0 is out of date. The core version is 9.1.0<br>Divi-child/woocommerce/myaccount/payment-methods.php<br>Divi-child/woocommerce/myaccount/view-order.php<br>Divi-child/woocommerce/order/order-details-customer.php<br>Divi-child/single-product.php<br>Divi-child/taxonomy-product_cat.php<br>Divi-child/taxonomy-product_tag.php<br><br>Outdated Templates: ❌<br>					<br>					<br>						Learn how to update<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ✔ Next scheduled: 2024-08-20 02:03:41 +08:00<br>Options: ✔<br>Notes: 216<br>Onboarding: completed<br><br>### TI WooCommerce Wishlist Templates ###<br><br>Overrides: Divi-child/woocommerce/ti-wishlist-empty.php<br>Divi-child/woocommerce/ti-wishlist-header.php<br>Divi-child/woocommerce/ti-wishlist.php<br><br><br>### Action Scheduler ###<br><br>Complete: 9,481<br>Oldest: 2024-07-19 16:52:17 +0800<br>Newest: 2024-08-19 16:14:02 +0800<br><br>Failed: 1,366<br>Oldest: 2022-11-08 14:51:18 +0800<br>Newest: 2024-06-12 02:34:32 +0800<br><br>Pending: 10<br>Oldest: 2024-08-19 16:33:34 +0800<br>Newest: 2024-08-20 15:19:07 +0800<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-19 16:18:53 +08:00<br>
    Thread Starter devopswb

    (@devopswb)

    1. As I understand you have a variable product in drafts which used to have the variations set up, but the variations are gone, correct?
      Yes, that is correct.  
    2. Is this happening with all variable products or just this one?
      It’s happening to a few variable products at random. So far, the ones that I have noticed are the items that we have changed the status to “Drafts” and are no longer active.
    1. Have you made any changes to the website recently? This could be adding or removing plugins or custom code, updating the theme or plugins, etc.
      Our team updates WooCommerce occasionally.
    2. How was this product added to the website? From your screenshot it seems it was via CSV, right?
      If so, did you use Woo’s default importer?
      Our agency uses the Product Import solely to update the product’s inventory and information once the product has been created, as we use the product ID number to match the data.

      For new products, our agency creates the product with the “Add New” button here : 


    3. Do you have any plugins that can modify the products?
      No.
    4. Is everything (theme ,all plugins, WordPress, etc) updated?
      The theme is not updated, but should not effect the backend product updating or uploading. Our WordPress is version 8.9.3 and we have no plugins that would modify products.

    Just for your understanding, although the products are no longer active in our Eshop, they are still important for the reasons below : 

    1. Our report will show an error for the variations that have disappeared from the system. 
    2. Depending on the stock levels, some products may be reactivated in the system from time to time. The process of recreating variations when they disappear can be quite time consuming. 
    Thread Starter devopswb

    (@devopswb)

    Hi,

    Please refer the url below for information needed.

    https://drive.google.com/drive/folders/1zXVNc3HcQLBJewTgCYyrBl8P14q_slI5?usp=sharing

    Thread Starter devopswb

    (@devopswb)

    Hi,

    Thank you for the reply.

    I tried to use Storefront theme and is showing correct discount value. Is there any workaround for theme conflict?

Viewing 4 replies - 1 through 4 (of 4 total)