dharmeshbarot

This is wonderful to hear! We’re delighted that we could assist you effectively and restore your confidence in our support. Our team is dedicated to providing swift and comprehensive solutions to ensure your business and clients can operate smoothly.

Thank you for your kind words and for acknowledging our commitment to being a reliable partner. We’re always here to help.

Team Edwiser

Hello,

• Based on the code analysis, the issue is most likely that:
  1. No courses exist in the eb_course post type, or
  2. No categories exist in the eb_course_cat taxonomy, or
  3. Courses exist but are not assigned to categories
  4. The shortcode logic requires both courses and categories to exist for the grouping to work properly.

Solution 1: Check if Courses and Categories ExistFirst, verify that you have courses and categories in your system:

• Go to WordPress Admin → Edwiser Bridge → Courses
• Check if there are any courses listed
• Ensure they are published (not drafts)
• Go to WordPress Admin → Edwiser Bridge → Course Categories
• Check if there are any categories created
• If empty, you need to create categories first

Solution 2:Create Test Categories and Courses
If none exist, create them manually:
Create a Course Category:

• Go to Edwiser Bridge → Course Categories
• Click Add New
• Give it a name (e.g., “Test Category”)
• Set a slug (e.g., “test-category”)
• Publish it

Create a Test Course:

• Go to Edwiser Bridge → Courses
• Click Add New
• Give it a title (e.g., “Test Course”)
• Assign it to the category you created
• Set status to Published
• Publish it

Solution 3:Sync from Moodle (if applicable)
If you’re using Moodle integration:

• Go to Edwiser Bridge → Settings → Synchronization
• Enable Category Synchronization (check the box for “Synchronize Categories”)
• Run the synchronization process
• Check the logs for any errors

Solution 4: Use the Shortcode Without Grouping First
Test if the basic shortcode works:

[eb_courses per_page=”12″]

• If this works, then the issue is specifically with the grouping functionality.

Solution 5:Check for JavaScript Errors

• The horizontal scroll feature requires JavaScript. Check your browser’s console for any JavaScript errors that might prevent the display.

Recommended Shortcode for Testing
Try this simplified version first:

[eb_courses group_by_cat=”yes” per_page=”12″]

Then gradually add parameters:

[eb_courses group_by_cat=”yes” per_page=”12″ cat_per_page=”3″]

Debug Information
To help diagnose the issue, you can temporarily add this debug code to your theme’s functions.php:

add_action('wp_footer', function() {
    if (is_page('corsi')) { // Replace 'corsi' with your page slug
        echo '<!-- Debug Info: -->';
        echo '<!-- Courses: ' . wp_count_posts('eb_course')->publish . ' -->';
        echo '<!-- Categories: ' . wp_count_terms('eb_course_cat') . ' -->';

        $categories = get_terms(['taxonomy' => 'eb_course_cat', 'hide_empty' => false]);
        echo '<!-- Category Details: ' . print_r($categories, true) . ' -->';
    }
});

• This will show you in the page source how many courses and categories exist.
• Try the solutions above in order, and let me know what you find. This should resolve the issue with your courses not displaying when grouped by category.

Thanks,

Team Edwiser

Hello there,

To help us investigate further, we need you to provide the debug.log file, which will give us a record of any errors or warnings on your site.

To enable and locate the log file, please follow these steps:

• Access the wp-config.php file in your WordPress folder.
• Add the following code to the file:

PHP

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

• Save the file, refresh your site, and try to reproduce the issue. This will ensure that the errors are logged.
• Once you have reproduced the issue, check the wp-content/ folder. You will find the debug.log file there.

Please share the debug.log file with us. We have provided a link for you to download the file. Please remember to download, save, and install the file before it expires in three days.

Here is the link to download the log file: https://we.tl/t-ggd6x1nVh9

Thanks,

Team Edwiser

Kindly use the below-mentioned link to download the files:

https://we.tl/t-COmQm0msD8

Thanks,

Thanks so much for reaching out and for your kind words! We’re really glad to hear that the Edwiser support team was able to resolve the connection issue between your Moodle and WordPress sites.

We understand that it took some time to get to the root of the problem, especially with the localhost file setting. We appreciate your patience and persistence throughout the troubleshooting process. It’s fantastic to know that our technical team could identify and fix it for you.

We’re always striving to provide efficient and effective support, and your feedback helps us improve.

Warm Regards,

Team Edwiser

Hello @antonyjosephsmith

Thank you for reaching out and sharing your honest feedback regarding Edwiser Bridge Pro. We genuinely appreciate you taking the time to provide us with your insights, as it helps us understand areas where we can improve.

We’re sorry to hear that your experience has not been consistently positive and that you’re encountering issues with documentation, UI, support, and pop-ups. We understand how frustrating these points can be, and we want to assure you that we are committed to enhancing your experience with our products.

We would be grateful for the opportunity to understand your specific concerns in more detail. If you could elaborate on the particular aspects of the documentation or UI that you find confusing, or the challenges you’ve faced with support, it would greatly assist us in addressing them effectively. Our goal is to ensure our products are intuitive and that our support is responsive and helpful.

Please feel free to reach out to our dedicated support desk at [email protected] with any specific issues or questions you may have. Our team is here to assist you and work towards a resolution.

Thank you once again for your valuable feedback. We look forward to the possibility of assisting you further.

Sincerely,

Team Edwiser

Hello @angelolazzari,

• We have created custom code, but please use this code on the staging site first to avoid any issues on your live site.
• Additionally, please add this code to the functions.php file of your staging theme.
• This code will display an error message when you run the test again after placing the custom code. If you receive any error message, please share it with us.

// Validate and fix course thumbnail after Edwiser Bridge sync, only if image sync was selected
add_action(‘eb_course_created_wp’, ‘validate_eb_course_thumbnail_on_sync’, 20, 3);
add_action(‘eb_course_updated_wp’, ‘validate_eb_course_thumbnail_on_sync’, 20, 3);

function validate_eb_course_thumbnail_on_sync($course_id, $course_data, $sync_options = array()) {
// Only run if image sync was selected
if (!isset($sync_options[‘eb_synchronize_images’]) || $sync_options[‘eb_synchronize_images’] !== ‘1’) {
return;
}

// Get the thumbnail (featured image) ID
$thumb_id = get_post_thumbnail_id($course_id);
if (!$thumb_id) {
    return;
}

// Get the file path
$file = get_attached_file($thumb_id);
if (!$file || !file_exists($file)) {
    return;
}

// Validate the image
$image_data = file_get_contents($file);
if ($image_data === false || !getimagesizefromstring($image_data)) {
    // Invalid image: remove the thumbnail
    delete_post_thumbnail($course_id);

    // Optionally, set a placeholder image (replace with your placeholder attachment ID)
    // set_post_thumbnail($course_id, 123); // Uncomment and set your placeholder image ID

    // Log error for admin
    error_log("Edwiser Bridge: Invalid course image removed for course ID $course_id, file: $file");
}

}

Thank you,
Edwiser Support