We stopped the HTTP monitoring for our application over the past 2 days to check if this would reduce the visitors and views count. However, we noticed that the numbers have not reduced and are still showing higher visitors and views.
Could you please let us know if there are any other aspects we need to check or any further configurations we should review in order to align the visitor numbers more accurately with actual authenticated users?
Thank you for your detailed response and clarification.
As suggested, I am sharing the screenshot of the Robot Exclusions settings page via an external link:
Also, regarding your point about internal services and automated requests: around the same time this issue was first noticed, we had added our servers into a monitoring tool for HTTP health checks. Could these monitoring requests be contributing to the sudden increase in visitor counts reported by WP Statistics?
We will also review the IP logs in the statistics and try excluding any recurring IPs that correspond to these monitoring checks, as you suggested.
Thanks again for your continued support
Best regards, Dilip
This reply was modified 8 months, 3 weeks ago by dilipp.
I have attached a screenshot of the Robot Exclusions settings page from our WP Statistics plugin. Could you please confirm if bot filtering is currently enabled in our setup, or if we need to make additional changes to activate it?
Additionally, regarding the Anonymous Users setting: our application is an internal intranet portal, and access is only possible through SSO authentication. In other words, every user must be authenticated to enter the portal. Could you please clarify if we still need to configure the “Exclude Anonymous Users” option in this case?
Thank you for your time, guidance, and the detailed suggestions. We truly appreciate the effort you’ve put into helping us.
As our application is hosted on an internal intranet environment, there are certain infrastructure-specific details we’re unable to share publicly for security reasons. However, we’ve noted all your recommendations and will work through them to troubleshoot and address the issue.
We’ll keep you updated on our progress and get back to you after testing these suggestions.
We have updated the plugin to version 14.12.1, but unfortunately, there is no change in the visitors count. The columns you mentioned were not available in the tables, so we created them as per your instructions. However, the visitor count is still not displaying.
Could you please assist further
Regards, Dilip
This reply was modified 1 year, 4 months ago by dilipp.
After the “This Month” changes also no luck still the plugin doesn’t track the data. It’s showing like “No recent data available” under Visitor Insights page.
We updated the WP Statistics version to 14.12 and then deactivated and reactivated it. Now it’s showing zeros in both visitors and views in Traffic Summary.
