Dinesh Jain
Forum Replies Created
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Forum: Reviews
In reply to: [Blogger Importer] Google no longer supports OAuth 1.0You can try the the blogger importer extended plugin (https://ww.wp.xz.cn/plugins/blogger-importer-extended/). It works perfectly with the new google update.
Forum: Reviews
In reply to: [rtMedia for WordPress, BuddyPress and bbPress] Buyer Beware!!Hi @mlargue,
This is Dinesh from rtMedia team.
I was expecting this after you tried to abuse our refund policy.
For records – I just want to add that mlargue claimed he wanted refund because:
- rtMedia is not open-source. This is obviously not true as all our plugins and themes, free or paid, are completely open-source and licensed under GPL v2.
- X-Theme – He never explained issues. He asked us for theme support which we cannot provide. As anyone who works in WordPress ecosystem knows that a plugin developer cannot assure 100% theme compatibility with every theme. Still, we gave him helpful links and remain present to sort out any issues during theme customization. But it seems simply that all mlargue wants from us to customize his theme for free.
We provide support for our own products only. We will still offer refund if mlargue finds any issues with our codes. The same has been informed to him many times.
Regards,
DineshHi @thebagpak,
This is Dinesh from rtMedia team @rtcamp. We are sorry for the inconvenience you are facing.
First of all we believe you are aware of our time-zone (UTC+05:30). The two support tickets which you created were at Night in our region (India) around 11:15 PM and 04:34 AM (IST) when our team is unavailable.
Due to this time-zone difference our team has always given response to such support request first thing in Morning on the highest priority. If you check now your support request is already answered. Every rtMedia user is important to us and we make sure none of their tickets remain unanswered.
In the free version community support (http://community.rtcamp.com/c/rtmedia) all of your tickets were answered (http://community.rtcamp.com/users/joelf/activity) either by rtMedia team or the users which are available during that time. Still you kept on complaining always.
Then you keep bumping threads every few minutes. Create one-liner or one-word new tickets like
# 79300 – http://note.io/1wpAalP
# 79302 – http://note.io/1ChYxILThere are few more thread like that. Please note by creating support requests as shown in the above example, you are wasting time of our support team which increase our response time to all our customers, including you. 😐
In community support forum, everyone is free to help anyone. There is no shill in forum. They are happy rtMedia users who love to contributor by helping others to resolve issues in our absence due to time-zone difference.
Please give us a little more time to answer support tickets. We assure you, we will answer every ticket and resolve your problems to your satisfaction.