1. Yes. Both sites are on the same server- one where we have several sites, each with their own cpanel. I put the installer & package in an empty public_html directory and database for the new site, with different database info.
2. The problem seems to be with the username on the server level (usernames for the 2 different domain/hosting setups). We can’t set up the new site with the same username because they all must be unique (each for a different domain name/site) on the same server.
Duplicator did its thing without errors, but we get lots of ‘failed to find’ errors on the new site (pages don’t load properly, wp-admin inaccessible).
The new site is still looking for files at an even deeper level than ‘public_html’. The location in the errors is ‘/home/old_user/public_html/there/wp-content/themes/’ (where ‘old_user’ should be ‘new_user’ for the new domain with the new ftp, database, etc.)
Is there any way Duplicator can point files on the new site to this ‘new_user’ location on the server?