doctorforward

I’ve told them that (in no uncertain terms).
They deny it.
Anyway, as it seems that this issue has nothing to do with wordpress, I’ll take my mounting frustration and anger elsewhere.
Thanks for your help anyway!

Hi esmi,
Yup, that phrase was the reason that I originally thought it was something to do with them. Which they denied.
I’ve now gone back to them and said (apologies to Otto, whose post I paraphrased, due to a technical lack on my part) –

“I’m pretty sure you’re checking the wrong thing. This has nothing to do with the VPS or the sites working.

It has to do with the DNS configuration on the web server. The web server is trying to make an outgoing connection to the internet, and the DNS on the web server is NOT configured correctly, so it can’t resolve the IP of downloads.wp.xz.cn.

Try to telnet or ssh to the web server, and then ping the outside world from there. I’m betting you won’t be able to do it, because name resolution is not setup properly.

The issue is related to the fact that the server can’t figure out the IP address given the host name of the site it’s trying to connect to.”

Staggeringly, they’ve responded with this –

“I am not sure what you’re explaining here. Can you please let us know the domain that is not working.

The service named (DNS) is working fine on your VPS.”

I’m just about to respond, but was wondering whether you, or anyone else here, have any helpful (and polite… unfortunately) words or phrases I could use to further getting my problem resolved?

(Can’t help but notice that this tech department doesn’t seem very tech. Even though it’s a proper VPS with a big company etc.)

Cheers!