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We are very sorry to hear about the frustration you have experienced. We have replied promptly to each of your support emails, and we truly appreciate the detailed information you shared, including the video which has been extremely helpful. We are actively investigating the issue you reported, as this is not something other users have encountered, and we will follow up with you shortly with a full explanation.

Our AI Agents rely on external technologies and platforms. There were a few recent outages from our vendors that temporarily caused unexpected behavior with Atlas, Pulse, and Nexus. As soon as these issues were identified, we resolved them and refunded any credits that were incorrectly deducted.

You have been using the platform for nearly a month and have successfully generated over 20 articles with professionally created images and content optimized for internal links. We value you as a paying customer, and we are committed to making sure everything works smoothly for you.

If there is anything more we can do or any additional issues you would like us to look into, please feel free to reply to our latest email. We are here to help and will continue to support you promptly. Thank you again for your patience and for bringing this to our attention.