dongermibbs
Forum Replies Created
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Thanks Krystian,
I checked the Apple Pay setup in PayPal and found that no domain had actually been registered. I therefore had to complete the process manually via the PayPal Apple Pay interface.
During this process, I discovered a conflict with the domain stored in the PayPal business profile. PayPal was automatically overriding the domain I entered (
sellingdomain) with the account’s primary website (businessdomain). As a result, Apple was attempting to verify the wrong domain, which caused the repeated verification failures. When hitting, register domain it would immediately default back to (businessdomain)After updating the PayPal business profile (Sales venue and Business website) to reflect the actual checkout domain, it appears that I was ablte to register the domain successfully using the manual method and verification file.
However, the plugin does not indicate that the domain has been successfully registered. The “Add domain association file” prompt remains visible in the Apple Pay settings in the WP dashboard, even though PayPal confirms that the domain is registered and Apple Pay appears to be functioning correctly on the site.
It would be helpful if the plugin could:
- Detect and reflect the actual domain registration status from PayPal, and
- Warn users about potential conflicts when the PayPal account’s stored website differs from the checkout domain
As it stands, the plugin workflow suggests automatic handling, but in this case it neither completed the registration nor indicated why it was failing.
I appreciate your help though. Very helpful.
Thanks Clayton, this is very helpful and reassuring. Paypal have been absolutely awful. It has taken us weeks to get this escalated to senior tech after having to make an official complaint. You have given us more help than anyone thus far.
Language settings are set to Site Language and examining the payload there are no issues.
The full redirect is an interesting idea. I will research it some more and see if it improves the situation.
The SMS wording is:‘PayPal: ###### is your €31.24 EUR transaction code. Don’t share it.’
or sometimes
‘PayPal: ###### is your £21.00 GBP transaction code. Don’t share it.’
(Where ###### is the OTP code.)
This occurs during PayPal login/step-up while approving a GBP order. All coming from a Paypal shortcode of 67975. Initially, the tech at Paypal refused to accept that the wording originated from Paypal templates. That is absurd because 67975 is a proven Paypal shortcode that we have messages from this shortcode in the past. And of course these SMS messages are only generated when we make test purchases, no other time. He finally accepted that there is a possibility that they are Paypal messages but is still insisting that your plugin triggered it. We refuted that.
Sorry if we are wasting your time and it’s not your problem, but Paypal have been running us around for weeks on this with constant ‘we are looking into it’ responses. It is they who are adamant this plugin is the issue, but it sounds to us that they are just passing the buck so they don’t have to bother dealing with it. It’s awful for us because we can’t switch our sales back on without it being fixed.
Really grateful for the time you have taken to help us.
Further to this, we had a response from Paypal which stated:
“Thank you for providing that information on what the developer for the plug-in was able to provide.
Based on our Developer Team’s analysis of the SMS messages you had shown us, they could not find message format/template that we send out that matches the ones your customers are receiving. That is why our Developerr Team concluded that these are not SMS messages being sent from our end.
Not very helpful reply when they are just pushing us back to you and you are pushing us back to them.”
Would really appreciate a response from you on this matter as it is frustrating.Hi Clayton,
Nothing more was forthcoming other than ‘the problem originates from x, contact them’
https://ww.wp.xz.cn/support/topic/intermittent-problem-paypal-sms-shows-wrong-currency-during-checkout/#new-topic-0
Paypal’s technical help is substandard and they are stating this:
“we don’t have anything on our end built for sending messages like those”.
We asked them to escalate but they do nothing and we just get the same Paypal technician taking random stabs at answers, saying ‘maybe you have a plugin that is sending SMS messages.’PayPal’s own API objects show GBP throughout, while the OTP SMS shows EUR.
For a specific example: order
6G15***********and capture1MS14********. In PayPal Developer Webhooks:CHECKOUT.ORDER.APPROVEDshowscurrency_code: GBPand value21.00(breakdown and item amounts also GBP).PAYMENT.CAPTURE.COMPLETEDshows GBP for gross, fee, and net, and links back to the same order ID.
So I agree the plugin is not setting EUR in the request – the request/capture are GBP. The issue is that PayPal’s own OTP/SMS (‘prove it’s you’ transaction code) intermittently displays ‘€… EUR’ for a GBP order, and it causes abandonment.
What I need help with is mitigation/escalation:
- Is there anything in your integration you can change for testing (e.g., force full redirect vs in-context, force
en-GBlocale / application_context) that could affect PayPal’s step-up messaging behaviour? - Can you escalate this through any PayPal partner/developer support channel, using the above order/capture IDs as a reproducible example?
I can share the redacted webhook payloads and the SMS screenshot if helpful.
I’m sorry, but I’m being sent around in cricles here. The developer you point to make it clear they do not generate the SMS messages and have asked how you came to that conclusion.
That’s great, thank you. I have submitted the documents.
Paypal have effectively snubbed us completely on this and have not responded to our requests for help. This has stopped sales completely and we cannot resume until we locate the problem.
We do not sell anywhere else but the UK, we do not ship abroad, we only price in pounds, we have made thorough technical checks of every step of the process and the error is clearly coming from Paypal.
Forum: Fixing WordPress
In reply to: Quick Menu Has Changed and Can’t Be AlteredI appreciate that. I was just showing you what the menu I was refering to is. I have been using the menu that appears in the ‘Posts’ pages. My menu used to have ‘Heading’ as a selection of one of the 6 pictorial options. Now it has inexplicably vanished. Now I get this.
I rarely ever use these and it makes no sense why they are the default. All I’m asking is ‘is there any way of placing HEADER back into this menu selection?
Forum: Fixing WordPress
In reply to: Quick Menu Has Changed and Can’t Be Altered
This menu. It is the same menu you see on this forum as you see on WordPress. These are not the options I see on mine. I see things like HTML and Shortcode. None of which I ever use. Heading used to be there now it has gone missing.
“To dismiss the popup, simply click away from it.”
It doesn’t dismiss! It pops up again the instant that you select another option in that same plugin. It will only go away if you consent. Again, why have you not placed a ‘refuse’ option in the pop-up box? What you are doing is scammy, cynical and downright illegal.
- This reply was modified 1 year, 5 months ago by dongermibbs.
“In regard to data collection, I would like to point out that all of our plugins are in complete accordance with the GDPR requirements and are compliant with the official WordPress plugin guidelines. As such, we do not collect any data without explicit and authorized consent.”
That is nonsense.
If your privacy request does not provide an ‘opt out’ option then it breaches GDPR. WordPress plugin guidelines are irrelevant. Drop me an email address and I will send you the relevant Articles of the GDPR rthat your plugin is flouting.Forum: Fixing WordPress
In reply to: Favicon missingUnfortunately none of those work.
I’ve tried putting it in wp content/themes/theme name/assets/images
Nothing shows up despite clearing the cache or trying to use a different browser.
To make matters worse, when I try and use Appearance/Customize in dashboard, I can set the favicon but there is no save button anywhere.
Instead, I can see text behind an image of my site which is only partially readable. But after some effort I discovered it says:
Notice: Trying to get property of non-object in /home/username/public_html/sitename.com/wp-includes/nav-menu.php on line 780
- This reply was modified 7 years, 4 months ago by dongermibbs.
Forum: Plugins
In reply to: [Contact Form 7] Formatting Not Working Since Jetpack UpdateHow would linking to my form show what formatting errors I am getting when I receive the email?
Forum: Fixing WordPress
In reply to: Remove Featured Image Not WorkingBy the way, I forgot to mention one strange fact.
After the link broke down entirely in Chrome I switched over to Firefox.
The link started working again. I switched the Theme over on in Firefox. BAM. It’s broken again on every Theme using Firefox. Clearing the cache has no effect.
Forum: Themes and Templates
In reply to: [Expound] Clickable header – How to adjust?Well how did you make the header clickable? I can find no way.
Forum: Themes and Templates
In reply to: [Expound] Header Image Messed Up on Mobile and TabletAny joy on this, I’m having the same issue. On mobile phones my banner is just a slice of what the actual banner is.
What sizes should I resize my banner too and where should each individual banner be placed in wordpress.