donwcom

Just paid $30 to get the API key for the desktop app. Installed the desktop app pluggin on my WP site and added the API key, it says I am all set. I can finally get past the not verified domain on the desktop app. But now I get “you have exceeded amount of allowed devices” on the desktop app. The thorough documentation (that is a pun) on the desktop apps simply says you should be connected now, try again does nothing, so I have no idea what else I should be doing? The verified domain here is cctaxprep.com

The cloud plugin is deactivated on my wp website, as I read from your documentation, I do not need to use it if I don’t want to.

If I click manage devices in the desktop app I get the portal and a green message my device is approved and to hit try again, but as I have inferred, I always get the same “you have exceeded amount of allowed devices” error.

What is wrong here?

You came highly recommended, but thus far, I am just highly frustrated. Incidentally, if I am logged in to wp-admin on my site, and have someone try to chat with me, the wp-live-chat plugin agent does work perfectly. However, I want to chat with clients using the desktop app, not from wp-admin.

What now?

Don