David

Hey there @martinm76,

Sounds like your service provider may have changed some settings on their end that interrupted your email. That happens sometimes, and unfortunately, hosts tend to not mention it when they do that.

I’m glad to hear that our plugin was able to help you get your email working again, and we’re glad the stats are helping you out.

Thanks for taking the time to drop a review for us. We certainly appreciate it!

Have a great day!

Hi there @prokops,

Since we haven’t heard back, we’re going to close out this support request. However, if you still need assistance, just let us know and we’ll be happy to help!

Have a great day!

Hi there @visualvision,

Thanks for reaching out! That is a bit odd. When you try sending a test email with Wordfence enabled, are you seeing any error messages? Or does it appear to send correctly?

If you can let us know if it’s throwing an error, and what the error is, we can check that out and go from there.

Thanks!

Hi @shinde77,

It looks like there may be an issue with the SSL certificate on your server. When you get a moment, reach out to your web host about this. They should be able to look into the issue to help get it corrected for you.

I hope that helps! Have a great day!

Hi there @kimharding,

Thanks for reaching out! You might be getting blocked by your host. Many web hosts have begun blocking remote SMTP connections. When that happens, it means your site will be unable to connect to any SMTP servers.

Check with your host to see if they are blocking remote SMTP connections. If they are, they’ll need to make an exception for your account. If they’re unwilling to do that, you likely would need to either connect to their SMTP server, or use one of the mailer connections we support (SendLayer, Brevo, SMTP.com, etc). Those additional mailers get around this type of issue by connection directly to the service via an API.

If they’re not blocking remote connections, we’ll need to know more, such as which service you’re trying to connect to.

I hope that helps! Have a great day!

Hi @altaffv,

I hope everything is going well! Since we haven’t heard from you in a while, we’re going to go ahead and close out this thread.

However, if you still need assistance, just respond back at any time and it will reopen this thread.

Thanks!

Hi @sph03,

That’s great! We’re glad to hear our plugin helped you get your emails moving.

Thanks for dropping in to leave a rating and a review!

Have a great day!

Hi @altaffv,

Thanks for reaching out! If you can share the error with us, we can try to get you pointed in the right direction to get things sorted out.

Thanks!