dpkonofa

WordPress Environment<br><br>WordPress address (URL): https://staging2.xxxxxx.net<br>Site address (URL): https://staging2.xxxxxx.net<br>WC Version: 10.1.0<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.9.3<br>Log Directory Writable: ✔<br>WP Version: 6.8.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>Server Architecture: Linux 6.6.63-MCIclouder663-c9 x86_64<br>PHP Version: 8.2.29<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.9.1<br>OpenSSL/3.2.4<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.41-32<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 10.1.0<br>WC Database Prefix: veo_<br>Total Database Size: 14.19MB<br>Database Data Size: 11.41MB<br>Database Index Size: 2.78MB<br>veo_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>veo_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>veo_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB<br>veo_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>veo_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>veo_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>veo_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_actionscheduler_actions: Data: 0.08MB + Index: 0.16MB + Engine InnoDB<br>veo_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>veo_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>veo_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB<br>veo_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>veo_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_options: Data: 2.33MB + Index: 0.08MB + Engine InnoDB<br>veo_postmeta: Data: 5.52MB + Index: 0.27MB + Engine InnoDB<br>veo_posts: Data: 1.52MB + Index: 0.09MB + Engine InnoDB<br>veo_sgs_log_events: Data: 0.16MB + Index: 0.11MB + Engine InnoDB<br>veo_sgs_log_visitors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_stripe_tax_for_wc_calculate_tax: Data: 0.25MB + Index: 0.02MB + Engine InnoDB<br>veo_stripe_tax_for_wc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>veo_stripe_tax_for_wc_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>veo_stripe_tax_for_wc_tax_codes: Data: 0.20MB + Index: 0.00MB + Engine InnoDB<br>veo_stripe_tax_for_wc_tax_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>veo_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>veo_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>veo_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>veo_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>veo_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>veo_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_wc_order_product_lookup: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>veo_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>veo_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>veo_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>veo_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>veo_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>veo_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>veo_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>veo_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>veo_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>attachment: 10<br>customize_changeset: 19<br>elementor_library: 7<br>nav_menu_item: 6<br>page: 13<br>post: 2<br>product: 2<br>revision: 395<br>shop_coupon: 2<br>shop_order_placehold: 4<br>wp_font_face: 36<br>wp_font_family: 12<br>wp_global_styles: 1<br>wp_navigation: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (4)<br><br>Stripe Tax - Sales tax automation for WooCommerce: by – 1.2.1<br>WooCommerce Stripe Gateway: by Stripe – 9.8.0<br>ShipStation for WooCommerce: by WooCommerce – 4.7.6<br>WooCommerce: by Automattic – 10.1.0 Inactive Plugins (11)<br><br>Discount Rules for WooCommerce: by Flycart – 2.6.11<br>Elementor: by Elementor.com – 3.31.2<br>Elementor Pro: by Elementor.com – 3.27.3<br>Kadence WooCommerce Email Designer: by Kadence WP – 1.5.17<br>Live Rates for ShipStation: by IQComputing – 1.0.3<br>Multi-Carrier ShipStation Shipping for WooCommerce: by OneTeamSoftware – 1.4.17<br>Nested Pages: by Kyle Phillips – 3.2.13<br>Security Optimizer: by SiteGround – 1.5.7<br>Shipping method dropdown for WooCommerce: by PI Websolution – 1.1.7<br>Speed Optimizer: by SiteGround – 7.7.2<br>User Switching: by John Blackbourn – 1.10.0 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br>Enabled Features: analytics<br>marketplace<br>order_attribution<br>site_visibility_badge<br>remote_logging<br>email_improvements<br>blueprint<br>point_of_sale<br>custom_order_tables Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 576 KB WC Pages<br><br>Shop base: #216 - /shop/<br>Cart: ❌ Page does not contain the &#091;woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: ❌ Page does not contain the &#091;woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>My account: ❌ Page does not contain the &#091;woocommerce_my_account] shortcode.<br>Terms and conditions: ❌ Page not set Theme<br><br>Name: Storefront<br>Version: 4.6.1<br>Author URL: https://woocommerce.com/<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – WooCommerce Stripe Payment Gateway<br><br>Version: 9.8.0<br>Account ID: xxxxxx<br>Account Email: xxxxxx<br>Test Mode Enabled: ✔<br>No<br>OAuth Connected: ✔<br>Yes<br>Sync Enabled: ✔<br>Yes<br>Legacy Checkout Experience: ✔<br>No<br>Optimized Checkout Enabled: No<br>Enabled Payment Methods: apple_pay,card,cashapp,google_pay,link,us_bank_account<br>Express Checkout: ✔<br>Enabled (product,cart,checkout)<br>Auth and Capture: ✔<br>Yes<br>Logging: No Stripe<br><br>Account ID: xxxxxx<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>experimental-iapi-mini-cart<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>experimental-wc-rest-api<br><br>Daily Cron: ✔ Next scheduled: 2025-08-14 00:26:01 +00:00<br>Options: ✔<br>Notes: 61<br>Onboarding: completed Action Scheduler<br><br>Complete: 148<br>Oldest: 2025-07-24 18:34:47 +0000<br>Newest: 2025-08-14 00:01:51 +0000<br><br>Failed: 2<br>Oldest: 2025-06-26 01:38:57 +0000<br>Newest: 2025-07-24 19:41:43 +0000<br><br>Pending: 3<br>Oldest: 2025-08-14 00:34:38 +0000<br>Newest: 2025-08-14 15:28:38 +0000 Status report information<br><br>Generated at: 2025-08-14 00:02:33 +00:00<br>

I don’t need help here but I think I’m understanding what the issue is now. WooCommerce has added new(?) email features and I think they’re in conflict with the Kadence Email Builder. After testing for a few days, it seems that any settings set in the WooCommerce settings override the Kadence settings and a few of them conflict due to the new email templates and the way they’re using wrappers. Kadence is, in fact, setting the body of the email as the correct background color but the new email template has an additional wrapper <div> that takes up 100% of the background space and has its own “Background Color” setting in WC settings. Whatever that color is will cover the colors set in Kadence. I’m sure Kadence will get around to fixing that but, in the meantime, I’ve just resorted to finding all those new containers and manually overriding them with Custom CSS.

OK… semi-good news. It looks like the issue of it not returning *any* rates has been resolved. However, it’s not returning all the available rates. It’s only returning some and only from the first carrier in the list (USPS). On the settings page for the integration, where you select the carriers to use, USPS happens to be first but it doesn’t seem like there’s a way to change the order. If I remove *all* of the carriers from the list, it still shows just the first few USPS results. If I only add *UPS*, it still only returns the first few USPS results, not the first few USPS results.

One other thing that’s not entirely related but would make the UX a bit easier, imo – the list of results should be an HTML <select> element. Since there could potentially be dozens of shipping method options, the current radio element means that the list could push the length of the page pretty far. A <select> element with the choices would allow for consistency in the design of that section without pushing it out as more options are present.

Happy to help with any further troubleshooting! Just let me know how I can help!

Thanks. This is what I’m currently doing (and moreso since I’m typing in the entire address). Let me grab a video and I’ll post a link here. No matter what address I’m entering, it says there’s no available shipping method. The only one that actually shows one is if I enter a local address and that’s only because I’m offering local pickup in my ZIP code so that’s what shows up. Outside of that, there are no shipping options displayed.

Thanks for the quick reply. I did enable logging and didn’t see anything that was off but I’ll attach it here for reference. I also didn’t see anything in the browser Developer Console that highlighted any errors. As far as I can see, the last few responses are all 200.

https://limewire.com/d/A4lB9#0JsaAJdLta

Let me know if there’s anything else you need to troubleshoot.

Just kidding… it doesn’t work as expected. Even with the *right* email in a private mode window, it doesn’t accept it.

Hi, Victor!

Thanks for the quick reply. Here’s a video of the issue as I’m seeing it on my end, with the console visible while loading the page, making the change, navigating away, and then navigating back. Note that the other colors that have been set are being set correctly. I’ve also done this same process with nearly all of the templates in the list and the result is the same for all of them.

https://limewire.com/d/Rq4Ab#MTton6RuxP

I’m no expert here but, as far as I can see, the background color is being set correctly on the body but it’s then getting covered up by the wrapper. I may be able to add CSS to also force the wrapper into the right color but it would be better, imo, if the wrapper just had the background color set correctly.

Let me know if you need anything else!