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  • Thread Starter dr999

    (@dr999)

    Hi,
    Thanks for your answer.
    I want to update that after a long conversation with the hosting support, they fixed the issue in their end – and it’s no longer exist.

    Thanks for your help – You have an amazing plugin!!!

    Thread Starter dr999

    (@dr999)

    Sure, I did!
    And let the hosting the information, and we fixed as suggested there.
    post_max_size set to 1024M

    Thread Starter dr999

    (@dr999)

    Hi!
    So I contacted with the hosting support team again and they fixed the issue.
    The error log is the below one:
    Code:
    [Wed Feb ———–] [substitute:error] [pid 2269] [client ———] AH01328: Line too long, URI /wp-admin/admin.php, referer: /wp-admin/admin.php?bundle=woocommerce%2Fwoocommerce.php&page=loco-plugin&action=view

    To resolve this matter I added the below line to the .htaccess file:
    Code:
    SubstituteMaxLineLength 10m

    This actually resolved the problem.
    Thanks for your help!

    • This reply was modified 8 years, 3 months ago by dr999.
    • This reply was modified 8 years, 3 months ago by dr999.
    Thread Starter dr999

    (@dr999)

    There is no message like you said. (fatal error..)
    That’s the only message I got on debug mode.
    What can be the reason It worked for the tech hosting support (the page load successfully – no 502 error), but I got a 502 error?

    Thread Starter dr999

    (@dr999)

    I checked with debug mode and I got this error on debug.log file:
    [21-Feb-2018 10:16:27 UTC] [Loco.debug] “Translations don’t match template. Run sync to update from woocommerce.pot” in src/admin/file/EditController.php:103

    Thread Starter dr999

    (@dr999)

    This file located in public_html folder.
    The last error log detected is from yesterday but with no relation to the loco translate plugin.

    In addition, the funny thing, I talked with my hosting support and they tried to access the place I got the error in their side and it worked for them. (no error found)
    I tried to change my computer (ip/router/cleaned cache) and tried 3 different devices
    but still got the same 502 error.

    Thread Starter dr999

    (@dr999)

    The wordfence is turned off but still not working.

    Thread Starter dr999

    (@dr999)

    Hi,
    Pls find the system info below:

    Versions
    Loco Translate:
    2.1.1
    WordPress:
    4.9.4
    PHP:
    7.1.14 (cgi-fcgi)
    Server:
    Apache
    Unicode
    UTF-8 rendering:
    ΟΚ ✓
    Multibyte support:
    Yes
    Ajax
    Endpoint:
    /wp-admin/admin-ajax.php
    JSON decoding:
    ΟΚ ✓
    Ajax test result:
    ΟΚ ✓
    Size limits
    WP_MEMORY_LIMIT:
    512 MB
    WP_MAX_MEMORY_LIMIT:
    768 MB
    PHP memory_limit:
    768 MB
    PHP post_max_size:
    128 MB
    Filesystem
    Custom languages directory:
    wp-content/languages/loco
    Directory writable:
    Yes
    File mods disallowed:
    No
    File mod safety level:
    Warn
    Debug settings
    WP_DEBUG:
    On
    WP_DEBUG_LOG:
    (none)
    WP_DEBUG_DISPLAY:
    On
    PHP display_errors:
    On
    PHP log_errors:
    On
    PHP error_log:
    php_errorlog

    Thread Starter dr999

    (@dr999)

    I haven’t seen any errror log regarding this 502 issue.

    php_errorlog

    • This reply was modified 8 years, 3 months ago by dr999.
    Thread Starter dr999

    (@dr999)

    Hi,
    I haven’t seen any errror log regarding this 502 issue.
    I checked with my hosting and they replied to me:
    “I ran an strace check to look for possible plugin conflicts, however it appears that some internal code of the Loco Translate plugin is leading to the Bad Gateway error and I would recommend contacting the plugin developers or support team for further assistance on this.

    The output from the strace check was saved in the home directory under the name output.txt should the developers need it for debugging.”

Viewing 10 replies - 1 through 10 (of 10 total)