drscent
Forum Replies Created
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OK thanks
Understood. Thanks alot. Appreciate <3
First, I appreciate the prompt response.
Honestly, I dont have much idea about this, but yeah for yalla freshener we are using a latest theme woodmart and for dr scent its different one. So what is the way to show GPAY & APPLE Pay icons as payment methods in checkout block the tradintional one? i dont want express checkout but traditional style when user add an item to cart and on checkout he can find which payment method he has to purchase with, its credit card, gpay or apple pay etc.by the way what is meaning of checkout block?
Dear thank you for your instant reply. I am using Stripe plugin by Payment Plugins. The thing is that I used the same settings for yallafreshener.com as dr-scent.com but it is clear that on dr scent the apple icon is shown in payment methods but not in yalla freshener. i dont know where i am making a mistake. but both settings are exactly the same and even the plugin version
Forum: Plugins
In reply to: [WooCommerce] Orders Acting WeirdYes, you are right, Thanks for your support 🙂
Forum: Plugins
In reply to: [WooCommerce] Orders Acting WeirdDear thank you for your reply, We do have a staging site mydemo2.wpenginepowered.com, the thing is it does not produce on cash on delivery, there are no logs for any kind of errors. For cards testing, in the past i did some testing but i was not able to product the error as i said its not as frequent and I can not make unlimited transactions. However the issue persists. Sometimes it may be due to user own browser setting or some kind of scrips blocker I am really not sure. But website marks processing for such orders and it has no history or existence :S
Forum: Plugins
In reply to: [WooCommerce] Orders Acting WeirdDear thank you for your replies.
This is not as frequent but it happens you can say every 4th order is like this, however I can not replicate it by myself or steps to debug it. Before checking here I have checked support of both of the payment gateways and both are saying the same thing if the order is paid it will reflect in the portal if it is not paid it wont,
Truthfully the issue might be from the website itself because we disable N Genius card payment and used another one but still occassionally the error show up so 3 payment gateway could not have the same issue,
Yes we make it manually cancelled as there are hundreds of such orders in the past which we manually cancel them.
Forum: Plugins
In reply to: [WooCommerce] Orders Acting WeirdDear we had one more order which appeared in the website as paid order but does not exist in portal, pl note there are 2 payment gateway one for card one for tabby, i m not sure why you are not able to see this in the status report.
https://snipboard.io/XIEAhe.jpg
https://snipboard.io/RAklYa.jpg
https://snipboard.io/Rg4sVx.jpgThese are the screenshot for recent order which was unpaid but showing paid, I also pasted the error log for the 12th Feb. For the payment gateway configuration its only the id and api password and no more additional setting for both tabby and card payment.
Error Log File 12th Feb
2025-02-12T18:53:41+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on bool in /nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/include/functions.php:6601 CONTEXT: {“error”:{“type”:1,”file”:”/nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/include/functions.php”,”line”:6601},”remote-logging”:true,”backtrace”:[“”,”#0 /nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/dr-scan-api.php(688): GlobalApis->app_get_related_products_list(Array)”,”#1 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(1292): drscent_app_get_related_products_list(Object(WP_REST_Request))”,”#2 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(1125): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/api/v1/list-re…’, Array, NULL)”,”#3 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch(Object(WP_REST_Request))”,”#4 /nas/content/live/drscent2/wp-includes/rest-api.php(449): WP_REST_Server->serve_request(‘/api/v1/list-re…’)”,”#5 /nas/content/live/drscent2/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP))”,”#6 /nas/content/live/drscent2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#7 /nas/content/live/drscent2/wp-includes/plugin.php(565): WP_Hook->do_action(Array)”,”#8 /nas/content/live/drscent2/wp-includes/class-wp.php(418): do_action_ref_array(‘parse_request’, Array)”,”#9 /nas/content/live/drscent2/wp-includes/class-wp.php(813): WP->parse_request(”)”,”#10 /nas/content/live/drscent2/wp-includes/functions.php(1336): WP->main(”)”,”#11 /nas/content/live/drscent2/wp-blog-header.php(16): wp()”,”#12 /nas/content/live/drscent2/index.php(17): require(‘/nas/content/li…’)”,”#13 {main}”,”thrown”]}
2025-02-12T20:40:29+00:00 CRITICAL Uncaught TypeError: hash_equals(): Argument #1 ($known_string) must be of type string, null given in /nas/content/live/drscent2/wp-includes/pluggable.php:2653 CONTEXT: {“error”:{“type”:1,”file”:”/nas/content/live/drscent2/wp-includes/pluggable.php”,”line”:2653},”remote-logging”:true,”backtrace”:[“”,”#0 /nas/content/live/drscent2/wp-includes/pluggable.php(2653): hash_equals(Object(SensitiveParameterValue), Object(SensitiveParameterValue))”,”#1 /nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/include/functions.php(1946): wp_check_password(‘Alya@1990’, NULL, NULL)”,”#2 /nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/dr-scan-api.php(268): GlobalApis->app_update_profile(Array)”,”#3 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(1292): drscent_update_profile(Object(WP_REST_Request))”,”#4 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(1125): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/api/v1/update-…’, Array, NULL)”,”#5 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch(Object(WP_REST_Request))”,”#6 /nas/content/live/drscent2/wp-includes/rest-api.php(449): WP_REST_Server->serve_request(‘/api/v1/update-…’)”,”#7 /nas/content/live/drscent2/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP))”,”#8 /nas/content/live/drscent2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#9 /nas/content/live/drscent2/wp-includes/plugin.php(565): WP_Hook->do_action(Array)”,”#10 /nas/content/live/drscent2/wp-includes/class-wp.php(418): do_action_ref_array(‘parse_request’, Array)”,”#11 /nas/content/live/drscent2/wp-includes/class-wp.php(813): WP->parse_request(”)”,”#12 /nas/content/live/drscent2/wp-includes/functions.php(1336): WP->main(”)”,”#13 /nas/content/live/drscent2/wp-blog-header.php(16): wp()”,”#14 /nas/content/live/drscent2/index.php(17): require(‘/nas/content/li…’)”,”#15 {main}”,”thrown”]}
2025-02-12T20:40:35+00:00 CRITICAL Uncaught TypeError: hash_equals(): Argument #1 ($known_string) must be of type string, null given in /nas/content/live/drscent2/wp-includes/pluggable.php:2653 CONTEXT: {“error”:{“type”:1,”file”:”/nas/content/live/drscent2/wp-includes/pluggable.php”,”line”:2653},”remote-logging”:true,”backtrace”:[“”,”#0 /nas/content/live/drscent2/wp-includes/pluggable.php(2653): hash_equals(Object(SensitiveParameterValue), Object(SensitiveParameterValue))”,”#1 /nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/include/functions.php(1946): wp_check_password(‘Alya@1990’, NULL, NULL)”,”#2 /nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/dr-scan-api.php(268): GlobalApis->app_update_profile(Array)”,”#3 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(1292): drscent_update_profile(Object(WP_REST_Request))”,”#4 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(1125): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/api/v1/update-…’, Array, NULL)”,”#5 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch(Object(WP_REST_Request))”,”#6 /nas/content/live/drscent2/wp-includes/rest-api.php(449): WP_REST_Server->serve_request(‘/api/v1/update-…’)”,”#7 /nas/content/live/drscent2/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP))”,”#8 /nas/content/live/drscent2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#9 /nas/content/live/drscent2/wp-includes/plugin.php(565): WP_Hook->do_action(Array)”,”#10 /nas/content/live/drscent2/wp-includes/class-wp.php(418): do_action_ref_array(‘parse_request’, Array)”,”#11 /nas/content/live/drscent2/wp-includes/class-wp.php(813): WP->parse_request(”)”,”#12 /nas/content/live/drscent2/wp-includes/functions.php(1336): WP->main(”)”,”#13 /nas/content/live/drscent2/wp-blog-header.php(16): wp()”,”#14 /nas/content/live/drscent2/index.php(17): require(‘/nas/content/li…’)”,”#15 {main}”,”thrown”]}
2025-02-12T20:40:50+00:00 CRITICAL Uncaught TypeError: hash_equals(): Argument #1 ($known_string) must be of type string, null given in /nas/content/live/drscent2/wp-includes/pluggable.php:2653 CONTEXT: {“error”:{“type”:1,”file”:”/nas/content/live/drscent2/wp-includes/pluggable.php”,”line”:2653},”remote-logging”:true,”backtrace”:[“”,”#0 /nas/content/live/drscent2/wp-includes/pluggable.php(2653): hash_equals(Object(SensitiveParameterValue), Object(SensitiveParameterValue))”,”#1 /nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/include/functions.php(1946): wp_check_password(‘Alya@1990’, NULL, NULL)”,”#2 /nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/dr-scan-api.php(268): GlobalApis->app_update_profile(Array)”,”#3 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(1292): drscent_update_profile(Object(WP_REST_Request))”,”#4 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(1125): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/api/v1/update-…’, Array, NULL)”,”#5 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch(Object(WP_REST_Request))”,”#6 /nas/content/live/drscent2/wp-includes/rest-api.php(449): WP_REST_Server->serve_request(‘/api/v1/update-…’)”,”#7 /nas/content/live/drscent2/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP))”,”#8 /nas/content/live/drscent2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#9 /nas/content/live/drscent2/wp-includes/plugin.php(565): WP_Hook->do_action(Array)”,”#10 /nas/content/live/drscent2/wp-includes/class-wp.php(418): do_action_ref_array(‘parse_request’, Array)”,”#11 /nas/content/live/drscent2/wp-includes/class-wp.php(813): WP->parse_request(”)”,”#12 /nas/content/live/drscent2/wp-includes/functions.php(1336): WP->main(”)”,”#13 /nas/content/live/drscent2/wp-blog-header.php(16): wp()”,”#14 /nas/content/live/drscent2/index.php(17): require(‘/nas/content/li…’)”,”#15 {main}”,”thrown”]}
2025-02-12T20:40:55+00:00 CRITICAL Uncaught TypeError: hash_equals(): Argument #1 ($known_string) must be of type string, null given in /nas/content/live/drscent2/wp-includes/pluggable.php:2653 CONTEXT: {“error”:{“type”:1,”file”:”/nas/content/live/drscent2/wp-includes/pluggable.php”,”line”:2653},”remote-logging”:true,”backtrace”:[“”,”#0 /nas/content/live/drscent2/wp-includes/pluggable.php(2653): hash_equals(Object(SensitiveParameterValue), Object(SensitiveParameterValue))”,”#1 /nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/include/functions.php(1946): wp_check_password(‘Alya@1990’, NULL, NULL)”,”#2 /nas/content/live/drscent2/wp-content/plugins/dr-scan-apis-360inc/dr-scan-api.php(268): GlobalApis->app_update_profile(Array)”,”#3 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(1292): drscent_update_profile(Object(WP_REST_Request))”,”#4 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(1125): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/api/v1/update-…’, Array, NULL)”,”#5 /nas/content/live/drscent2/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch(Object(WP_REST_Request))”,”#6 /nas/content/live/drscent2/wp-includes/rest-api.php(449): WP_REST_Server->serve_request(‘/api/v1/update-…’)”,”#7 /nas/content/live/drscent2/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP))”,”#8 /nas/content/live/drscent2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#9 /nas/content/live/drscent2/wp-includes/plugin.php(565): WP_Hook->do_action(Array)”,”#10 /nas/content/live/drscent2/wp-includes/class-wp.php(418): do_action_ref_array(‘parse_request’, Array)”,”#11 /nas/content/live/drscent2/wp-includes/class-wp.php(813): WP->parse_request(”)”,”#12 /nas/content/live/drscent2/wp-includes/functions.php(1336): WP->main(”)”,”#13 /nas/content/live/drscent2/wp-blog-header.php(16): wp()”,”#14 /nas/content/live/drscent2/index.php(17): require(‘/nas/content/li…’)”,”#15 {main}”,”thrown”]}Forum: Plugins
In reply to: [WooCommerce] Orders Acting WeirdAlso for many orders often on the backend table of orders it does not show the payment method so I have to get inside the order to check this order is from where? Now this type of issue I can not troubleshoot because the payment method appears on orders page automatically not sure what to do with such orders , if it from the payment gateway apis issue or from our website. pl refer to image also
https://snipboard.io/6nLQmf.jpgForum: Plugins
In reply to: [WooCommerce] Orders Acting WeirdDear thank you for your prompt reply the 400 issue was from Chaty Plugin which I disabled and used another plugin for whatsApp.
For orders please find the status report and links of orders snaps, please note there are fatal errors but not related to Orders, I have added only 2 orders here both show processing in order notes one from Card Payment one from Tabby ( Installment ) but none of them exist in their respective portal, I asked payment gateways they say if order is placed there should be deduction from customers and there is not. As as per them its from the website, however from woocommerce logs I can not see any error or delay. pl support
ORDER #28420 https://snipboard.io/y5Oefx.jpg
ORDER #28424 https://snipboard.io/j6lvYW.jpgStatus Report
WordPress Environment<br><br>WordPress address (URL): https://dr-scent.com<br>Site address (URL): https://dr-scent.com<br>WC Version: 9.6.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.9.0<br>Log Directory Writable: ✔<br>WP Version: ❌ 6.7.1 - There is a newer version of WordPress available (6.7.2)<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: ✔ Server Environment<br><br>Server Info: nginx<br>PHP Version: 8.2.27<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 43300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.37-29<br>Max Upload Size: 50 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.6.1<br>WC Database 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Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br>blockified-add-to-cart<br><br>Daily Cron: ✔ Next scheduled: 2025-02-12 08:09:58 +04:00<br>Options: ✔<br>Notes: 83<br>Onboarding: skipped Action Scheduler<br><br>Complete: 28,388<br>Oldest: 2025-01-12 05:16:08 +0000<br>Newest: 2025-02-12 04:53:39 +0000<br><br>Failed: 1<br>Oldest: 2025-02-10 11:41:45 +0000<br>Newest: 2025-02-10 11:41:45 +0000<br><br>Pending: 20<br>Oldest: 2025-02-12 04:53:44 +0000<br>Newest: 2025-03-03 02:02:46 +0000 Status report information<br><br>Generated at: 2025-02-12 08:53:40 +04:00<br>Dear Darshana
I have checked with hosting. They are claiming that there is no issues with connectivity at their end, as per them if there is any issue none of the email would work. The same emails, settings are used for outlook and have no issue at all. And they also use the same emails, settings for external ERP system so as per ports are fine and connection is there. They ask to check with the plugin, Also when I am disabling the plugin the emails are sent from the website. Really confused
First of all many thanks Shameem for replying to this thread. Actually I can not do video shoot or anything because it happened with the client and not with us. Also the same day when this issue happened we had many sales means people buy products without any issues but since this issue happened for the first time I was surprise that how come an order thats costs more than 2600 its total appeared as 0 as its all calculated and we can not do anything in it
