ds316

1. ticket number is 10701, but this misses the point of my review. When you are trying to sell me a product, do you really want to make me wait a day to get the demo working? the policy of providing support only by email (rather than phone or chat) cost you the sale in my case. How bizarre that a company that produces a live chat plug-in doesn’t provide live chat support.

Also, I replied to the support email I received with additional questions, and 24 hours later, I’ve still received NO REPLY. Apparently Subsystic’s support staff think they’ve resolved the issue (NOT). So now I’m down to trying to get an answer through this REVIEW forum! Yikes! The first response took 11+ hours. I just submitted a question at WPForms, and they replied in less than 10 minutes. If it’s quicker to install and implement your competitor’s product than it is to get an answer from you, you lose.

2. good idea

3. I’m surprised that you want me to give the name of your competitor here, but it’s WPForms. I would advise anyone reading this to skip the trouble and time expense of messing with Supsystic’s Contact Form and go get WPForms instead, especially if you’re a WordPress beginner. Their form design process is more intuitive, and their plug-in puts an INSERT FORM button on your page design palette (no need to copy and paste a short code).

The only advantage I see with Supsystic is a little more flexibility in designing the LOOK of my form. But if the form doesn’t WORK, it’s not much use to make it look nice.

4. I notice that you do not even attempt to address the English language issue.