D Smith a11n
Forum Replies Created
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Hi there! Just wanted to follow up for anyone seeing this in the forums:
In the PayPal Express Checkout settings found at WooCommerce > Settings > Checkout > PayPal Express Checkout there’s an option labeled Subtotal Mismatch Behavior. Setting this to Do not send line items to PayPal fixed the problem!
Hi there!
So sorry to hear of this problem. If you update PayPal Express to version 1.2.1, does that fix the problem?
Also, are you using a shipping plugin that could be a factor?
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Adding/Removing Items After CheckoutHi there!
Once an order has been paid, you can edit it, but it won’t charge the customer the additional amount.
To charge the customer for more than they paid, you should create a new manual order: https://docs.woocommerce.com/document/managing-orders/#section-5
With the “Send Invoice” action, you will then send them an invoice with a link to pay.
Let us know if you have any further questions!
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] #Could not find payment information.#Hi there!
So sorry for your problem. This error typically means that no credit card details were sent to Stripe.
Have you tried to test the checkout in test mode to verify that your site is working properly?
There is information on the following document that you can use to confirm that the Stripe checkout is setup properly and details on how to enable test mode:
https://docs.woocommerce.com/document/stripeIf you enable logging in Stripe’s settings, the logs may shed more light on the specific issue you’re experiencing.
Please let us know!
Hi there!
This could be the result of a scripting conflict with your theme or a third-party plugin. Does this still happen with default theme like Twenty Sixteen and all plugins except WooCommerce core and Stripe disabled?
Hi there!
So sorry to hear of this problem. In other, similar instances, this kind of error has been the result of a scripting conflict.
Can you please try switching to the WordPress default Twenty sixteen theme temporarily to see if the issue persists? If so, then we can rule out an issue with the theme. If even with Twenty Sixteen the issue persists, please deactivate all plugins except WooCommerce core and Stripe and see if that fixes it. If it doesn, you can reactivate them one by one until you find the one that is causing the issue.
Please note that switching to another theme will not delete data and that you will be able to revert back to your original theme without any issue after testing is done. Your site will simply have a different display during the test. Switching to a default theme and deactivating plugins is the first step in troubleshooting issues.
Please let us know if this helps!
Hi there!
So sorry for this problem. Is this issue only affecting Stripe? If you use another payment method (for instance, a test transaction with the Cash On Delivery payment method), does the issue persist?
If you go to WooCommerce > Settings > Shipping > Shipping Options, is it possible you have “Force shipping to the customer billing address” selected under “Shipping Destination?”
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Apple Pay & Shipping ErrorHi there!
So sorry for your frustration on this. Are you using https://woocommerce.com/products/canada-post-shipping-method/ for Canada Post? If so, can I ask you to submit a new support ticket at https://woocommerce.com/my-account/tickets/ ? I’m not aware of any incompatibility between Apple Pay and our Canada Post plugin, and we’d be glad to either help you figure out the cause of the error or (if it’s a bug in our extension) log it so we can fix it ASAP!
- This reply was modified 9 years, 2 months ago by D Smith a11n.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Apple Pay Button on top pageHi there! In most templates the Apple Pay button is indeed located high up on the checkout page by default (though it’s lower on the cart page).
While I understand this isn’t to your taste, it is at present the intended functioning of the plugin. To change the button’s position would require customization, which is beyond the scope of our support offerings. I would recommend hiring a developer for this work.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Add Apple Pay button to the mini cartHi there!
While that’s not currently a feature of the plugin, I agree it’s a good idea. I’d urge you to suggest it at the Woo Ideas Board, http://ideas.woocommerce.com. That’s the best spot to post ideas for improvements and additional features to our developers; the more popular (upvoted) ones get prioritized.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] stripe JS LoadingHi there!
Can I recommend you making this suggestion over at the Woo Ideas Board, http://ideas.woocommerce.com ? This forum is mostly for support requests, whereas the Ideas Board is where developers go to see what new features and improvements users are looking for.
Hi Krakleby!
I haven’t seen this specific problem elsewhere (yet). If you disable all other plugins except WooCommerce core and Stripe, does this error persist? What versions of WordPress, WooCommerce and PHP does your System Status Report show?
Hi there!
Sorry to hear about this problem. Could the issue be your theme?
I would encourage you to paste a System Status Report in, in case there’s something useful there. I would also like to see the relevant portion of your host’s PHP error logs.
Hi there!
If you want to change the credit card icon images, you can upload custom images to the plugin directory; you can see below where the images are loaded from:
http://cld.wthms.co/13CXx/26UtFsR8
There isn’t a setting at the moment to disable certain cards from being displayed, so if you want to hide any, you can do it with CSS. To find the specific selector for an image, I would use your browser’s Inspect Tool:
http://cld.wthms.co/1lsfn/4EtKG9Km
Hope this helps!
Hi there!
If you want to change the icon images, you can upload custom images to the plugin directory; you can see below where the images are loaded from:
http://cld.wthms.co/13CXx/26UtFsR8
There isn’t a setting at the moment to disable certain cards from being displayed, so if you want to hide any, you can do it with CSS. To find the specific selector for an image, I would use your browser’s Inspect Tool(or Firebug):
http://cld.wthms.co/1lsfn/4EtKG9Km
Hope this helps!