D Smith a11n
Forum Replies Created
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Hi Terry!
Sorry to hear about this issue. What you’re describing is almost always a result of a scripting conflict. If you switch themes temporarily to Twenty Seventeen and disable all plugins except WooCommerce core and Stripe, does the problem stop?
If it does, then you can re-enable your theme and see if that’s what’s causing the issue. If the theme’s not what’s interfering, you can begin gradually reeenabling other plugins, testing as you go, until you find the culprit.
It can also be helpful to use your browser’s “Inspect” feature and look at the console to see if there are any errors traceable to specific pieces of code or plugins.
Please let us know whether this resolves it for you!
Forum: Plugins
In reply to: [Braintree for WooCommerce Payment Gateway] Initial error when placing ordersHi there!
Sorry to hear of this issue. I haven’t been able to replicate this. Based on the conditions in which this message is triggered by the plugin, however, it sounds like there may be a scripting conflict or error.
If you switch temporarily to a default theme like Twenty Seventeen and disable plugins besides WooCommerce core and PayPal Powered by Braintree, does that message still appear?
Is your site’s version of PHP up-to-date? I would recommend looking at things that might be interfering with timely page load and/or Javascript execution.
Hey all!
Thanks for discovering this. We now have a fix in place (as seen in Github here: https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/pull/308 ). It will be in the forthcoming version 1.4.3 of the extension, or you can go ahead and download the pre-release from the repository if you’re feeling ambitious.
Forum: Plugins
In reply to: [WooCommerce PayPal Checkout Payment Gateway] Paypal error 10431Hi y’all! I would encourage everyone to start a new thread for their issues, as it’s easier to troubleshoot one problem at a time.
If you go to WooCommerce >> Settings >> Checkout >> PayPal Express >> Subtotal Mismatch Behavior and select “Do not send line items to PayPal” (as seen in this image), does that fix the error?
Hi Andy! Are you still customizing the plugin’s code?
Also, when you say “if the customer loads the same page more than once,” what exactly do you mean? If the customer refreshes a product page?
Forum: Plugins
In reply to: [Simplify Commerce Gateway for WooCommerce] No CSSHi there!
Glad to hear you were able to diagnose the issue and sort this out via the Twenty Seventeen theme’s CSS. Feel free to mark this topic “resolved!”
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Add prefix class CSS for Apple PayI would urge anyone interested in this issue, which seems to be specifically affecting Safari on Mac, to follow the discussion on the GitHub: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/306
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Stripe with WeChat AlipayHey y’all!
I don’t have an ETA, but the developers are a present about 85% done with a major update to our Stripe plugin that will include AliPay support.
There are no plans at present to add WeChat support, but I would urge you to suggest that at http://ideas.woocommerce.com/ — that’s where our developers go to gauge what improvements and additional features our users are looking for.
Hi there!
This improvement is planned for an upcoming release of the plugin, version 1.3.0. We don’t have an ETA for that at the moment, but keep an eye on the plugin’s releases page!
Hi there!
You can update the API you use from your Stripe dashboard.
Please let us know if you have any further questions!
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Long Processing TimeHi there!
So sorry to hear of this problem. It could well be a conflict with a third-party plugin or your theme; if you temporarily disable all plugins except Stripe and WooCommerce core and switch to a default theme like Twenty Seventeen, do you see the time improve when you place a test order?
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Apple Pay GoneHi there!
Sorry to hear of this problem. If you temporarily switch to a default theme like Twenty Seventeen and disable all plugins except Stripe and WooCommerce core, are you then able to see Apple Pay?
Hi there!
When you say you’ve added a custom field on your checkout page, did you do this using our Checkout Field Editor plugin or by another means?
Just wanted to note that on PayPal’s end, there’s a setting in the merchant’s account to require a phone number from the buyer. Do you have that setting turned on? (It’s not turned on by default — so if you’ve never changed that setting, you might want to go into your PayPal account and turn it on).
As of version 1.2.0, our PayPal Express extension no longer requires a phone number.
As regards the e-mail address, in PayPal Express settings, is your landing page “Login (PayPal account login)”?
Hi there!
You are correct that the billing_phone field is no longer required by default, however, the plugin has a filter to allow you to force it to be required should you wish to do so.
The filter is named woocommerce_billing_fields so you can hook into that in order to change $billing_fields[‘billing_phone’][‘required’] to true.
If you’re not familiar with utilizing WordPress hooks, here’s a good primer:
http://docs.woothemes.com/document/hooks/
Please let us know if you need any further help, and have a great day!