ducbavu
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Forum: Plugins
In reply to: [WooCommerce] Failed Ordersdisable those plugin doesn’t help fixing the issue
I will test on a store with just a few plugin, thanks
- This reply was modified 8 months, 4 weeks ago by ducbavu.
Forum: Plugins
In reply to: [WooCommerce] Failed OrdersIn the meantime, we disabled card saving option to force customers enter their card everytime.
Here’s the log, please take a look and let me know: https://gist.github.com/duc-bsc/e613b44b326c7e2af74bccfbabcba613
Forum: Plugins
In reply to: [WooCommerce] Failed Orders@lovingbro Thanks for the response.
I think I can now reproduce the error, but I’m not sure what the cause is yet. Everything seems to work fine when customers pay for items by entering credit card info manually. However, when the customer checks the box to save that card for future use, the card won’t work the next time they try to use that saved card.
Forum: Plugins
In reply to: [WooCommerce] Failed OrdersThere is nothing in common for those failed orders. When I tried a couple of days ago, my order failed too. When we tried again today, it went through. However, a lot of customers still have this issue. These aren’t just random/guest order. Order from existing customers with existing account, and they paid with saved credit card information.
It’s possible that when we updated plugins a few days ago, it caused plugin conflict and issues to woocommerce, but we just cant track it down.https://pastebin.com/jCevYb1s
https://pastebin.com/4bMyApa6
screenshot: https://drive.google.com/file/d/1ncFrFpmHm2F0fDqbK_0XmyzfrC1asC8v/view?usp=sharing,
https://drive.google.com/file/d/112u2Dk4JjRtC0S67qX3HHF870Vx63plo/view?usp=sharingForum: Plugins
In reply to: [WooCommerce] Failed OrdersWe thought about those possibilities. However, these are returning customer with successful orders in the past with the same payment information. The sales team reached out to these customers to take orders directly from them and process their payment manually and the information are working.