dw71

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  • Forum: Plugins
    In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Permalinks not working
    Thread Starter dw71

    (@dw71)

    9 years ago

    So I found out when this issue happens. As soon as you use the sync products feature from the Awesome Support plugin, then the custom permalinks don’t work anymore.

    I installed WordPress on a test domain. Installed WooCommerce and then created a product. Changed the permalinks to domain.com/shop/productname. Then I installed Awesome Support and the updated the permalinks. The custom one with /shop still worked. Then I synced the products within Awesome Support, updated permalinks and then the /shop url didn’t work anymore. The permalinks were changed to domain.com/product/productname and I couldn’t change it anymore. So the issue has to do with adding the WooCommerce products to the Awesome Support plugin.

    I have that issue on 4 different Installations. 1 on localhost (using XAMPP) and 3 times on different hosting accounts.

    Thanks.

    Forum: Plugins
    In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Permalinks not working
    Thread Starter dw71

    (@dw71)

    9 years ago

    Hi,

    I deactivated all other plugins to test and it always was the same. As soon as I activate Awesome Support, only the standard WooCommerce permalinks work, like domain.com/product/product-name. All the other permalink variations don’t work anymore. It looks like Awesome Support messes up the permalink structure.

    Thank You.

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