dyim1

Hi,

Unfortunately I am writing back with more bugs and a clarification of your reply. I checked my template again and the video I linked for you and I indeed used the “[quantity]” shortcode correctly.

Screenshot of the text box from the video:

https://drive.google.com/file/d/1CMkExFqFwyHHVvT4bxqSjWiDvhVQ842w/view?usp=sharing

In order to actually view the email flows, I create a mock purchase order through my website and it manages to send the emailkit template instead of the default WooCommerce template. I have tried multiple times again, replacing the textbox and shortcode to see if it’s a temporary bug but it has not been solved. I still get “{{Quantity}}” instead of “1” for all templates, “{{site_name}}” instead of “Head to Tail Lights” for New Orders, and “$1.00″>$0.00” and “$1.07″>-$1.07” for [order_subtotal] and [total] instead of “$1.00” and “$1.07” respectively. Maybe the order (sub)total numbers are due to the price being $1 (I will try doing a mock purchase for an item of higher value and update you), but as for the other problems, I’m not certain why they’re occurring.

Another big issue I’ve come across is a very annoying one: when I have two templates open in separate tabs (I need two open because you don’t have a duplicate feature, so I have to recreate the template aesthetics from previous templates) and I hit ‘Save’ on my most recent template, it either rewrites the template I had open and reformats the template I was working on (it is literally blank and I cannot recover my work), or after a refresh after hitting ‘Save’ it will reformat the template to blank without affecting the other (previous) template. This is a big issue because I spend over 30 minutes working on a template and am unable to recover it – it’s happened 3 times now. I make sure I’m not editing anything on the previous template; only copying the margin & padding values; and make sure to close the tab of the previous template before hitting ‘Save’ on the new one; in both instances they still reformat one of the templates.

Let me know what you need from me. I need to solve the issue asap because my site is starting to gain traction in daily orders and I need to have the order flow emails up-and-running.

Thanks,

Dale Yim

Images were not showing in original post so here are the drive links:

https://drive.google.com/file/d/12o5i3_0pH_ekQicqwVX06RX2gFfeGhwC/view?usp=drive_link

https://drive.google.com/file/d/18eQYVoFr7gIZkeDaIdhiOh8WGi-wWKYH/view?usp=drive_link