dynami
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Forum: Fixing WordPress
In reply to: Suddenly… Can’t access site – White screenOk.
So with the brilliant help of @ristapk (see above)
I got into the admin page.
Tracked down the error as a problem with the Convac Lite theme.Got in touch with SKETCH THEMES and tried their online chat.
Now then, I only have the Lite version installed so I was fully expecting support to be unavailable or patchy at least.
However –
I pasted the error message I was getting.
Within a couple of minutes it was confirmed that it was an error in a recent update.
Apologies were given and I was told an update would be out in 24 hours or less.
I was about to say “thank you”, but not hold my breath… I’ve heard those sorts of assurances….
And I was told…
“If you want an immediate fix…. Check your email”…
And there was a replacement functions.php file, which I uploaded and had my site back in seconds!Now this is brilliant support!!!!!
Having had some dreadful support from my hosting company recently I can only say what a joy it is to find great assistance both here and in a commercial company.THANK YOU WORDPRESS COMMUNITY!!!!!!!!!
Forum: Fixing WordPress
In reply to: Suddenly… Can’t access site – White screenWow!
I have a Login!!!!!
I feel a lot safer now!Thank you –
I’ll see how far I get!Forum: Fixing WordPress
In reply to: Suddenly… Can’t access site – White screenOk – Thanks for this
And in exploring I also found the error_log file.Anyway….
On attempting the page load I get:
Fatal error: Call to undefined function convac_lite_wpml_filter() in /home1/davidmh1/public_html/alvechurchacousticroots/wordpress/wp-content/themes/convac-lite/functions.php on line 228
This would point to a problem with the theme.
I’ve therefore moved that theme to my *disabledthemes*folder.
Having done that I attempt a page load.
I getNotice: Undefined index: enabled in /home1/davidmh1/public_html/alvechurchacousticroots/wordpress/wp-content/plugins/newsletter-followup/followup.php on line 73
This is only a notice and not a fatal error so shouldn’t stop anything loading.
But I have moved all the Newsletter modules to my *disabled plugins* folderI’m now not getting any additional debug messages but still I get the white screen.
:-((
Forum: Fixing WordPress
In reply to: Suddenly… Can’t access site – White screenHello
Thanks for the suggestion.I have:
Renamed the plugins folder as *disabled plugins* so that none of them are loaded.
This didn’t solve the problem – same response.Created a folder at
/public_html/alvechurchacousticroots/wordpress/wp-content/themes/*disabledthemes*I’ve moved the currently selected theme to there.
This didn’t solve the problem – same response.I moved recently updated themes to
/public_html/alvechurchacousticroots/wordpress/wp-content/themes/*disabledthemes*
This didn’t solve the problem – same response.I noticed that index.php was recently updated and tried moving that.
This didn’t solve the problem – same response.I’ve put everything back as it was.
This didn’t solve the problem – same response.Thanks though.
Anyone else?