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  • Thread Starter dynami

    (@dynami)

    Ok.
    So with the brilliant help of @ristapk (see above)
    I got into the admin page.
    Tracked down the error as a problem with the Convac Lite theme.

    Got in touch with SKETCH THEMES and tried their online chat.

    Now then, I only have the Lite version installed so I was fully expecting support to be unavailable or patchy at least.

    However –
    I pasted the error message I was getting.
    Within a couple of minutes it was confirmed that it was an error in a recent update.
    Apologies were given and I was told an update would be out in 24 hours or less.
    I was about to say “thank you”, but not hold my breath… I’ve heard those sorts of assurances….
    And I was told…
    “If you want an immediate fix…. Check your email”…
    And there was a replacement functions.php file, which I uploaded and had my site back in seconds!

    Now this is brilliant support!!!!!
    Having had some dreadful support from my hosting company recently I can only say what a joy it is to find great assistance both here and in a commercial company.

    THANK YOU WORDPRESS COMMUNITY!!!!!!!!!

    Thread Starter dynami

    (@dynami)

    Wow!
    I have a Login!!!!!
    I feel a lot safer now!

    Thank you –
    I’ll see how far I get!

    Thread Starter dynami

    (@dynami)

    Ok – Thanks for this
    And in exploring I also found the error_log file.

    Anyway….

    On attempting the page load I get:

    Fatal error: Call to undefined function convac_lite_wpml_filter() in /home1/davidmh1/public_html/alvechurchacousticroots/wordpress/wp-content/themes/convac-lite/functions.php on line 228

    This would point to a problem with the theme.

    I’ve therefore moved that theme to my *disabledthemes*folder.

    Having done that I attempt a page load.
    I get

    Notice: Undefined index: enabled in /home1/davidmh1/public_html/alvechurchacousticroots/wordpress/wp-content/plugins/newsletter-followup/followup.php on line 73

    This is only a notice and not a fatal error so shouldn’t stop anything loading.
    But I have moved all the Newsletter modules to my *disabled plugins* folder

    I’m now not getting any additional debug messages but still I get the white screen.

    :-((

    Thread Starter dynami

    (@dynami)

    Hello
    Thanks for the suggestion.

    I have:

    Renamed the plugins folder as *disabled plugins* so that none of them are loaded.
    This didn’t solve the problem – same response.

    Created a folder at
    /public_html/alvechurchacousticroots/wordpress/wp-content/themes/*disabledthemes*

    I’ve moved the currently selected theme to there.
    This didn’t solve the problem – same response.

    I moved recently updated themes to
    /public_html/alvechurchacousticroots/wordpress/wp-content/themes/*disabledthemes*
    This didn’t solve the problem – same response.

    I noticed that index.php was recently updated and tried moving that.
    This didn’t solve the problem – same response.

    I’ve put everything back as it was.
    This didn’t solve the problem – same response.

    Thanks though.

    Anyone else?

Viewing 4 replies - 1 through 4 (of 4 total)