echowpsupport
Forum Replies Created
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Hi Simon,
The option to hide the Creation Date and Author applies globally to all articles.
Thank you,
DennisWe resolved this language translation issue in release 17.0.4.
Hello,
Thank you for reporting this issue. We’re sorry for the trouble you’re experiencing.
This type of error might be caused by a conflict with another plugin.
Please submit your question to our help desk at https://www.echoknowledgebase.com/contact-us/.
Echo Knowledge Base is an actively supported plugin with a dedicated team behind it. We typically respond within a few hours.
Thank you,
DennisClosing the resolved issue.
Hi,
The fix is included in version 16.20.0, released today. Please update to the latest version.
Thanks,
The Echo Knowledge Base TeamHi,
Thank you for bringing this to our attention.
We are aware of this issue and have already implemented a fix. The updated version will be released on February 21st.
To clarify, this is a low-severity issue — it only affects the ability to trigger a category sequence refresh. No user data is exposed or affected in any way. However, we take all security reports seriously and have addressed it promptly.
We recommend updating to the latest version once it becomes available.
Thanks,
The Echo Knowledge Base TeamHi,
I’m glad to hear that our solution worked for you. I noticed that I haven’t received a response to my last email. If you still need assistance, please reply to the questions I sent previously.
I’ll close this ticket for now, as we already have an open ticket through our website.
Thank you,
DaveHi,
This issue could be caused by several things, most commonly your active theme, a third-party plugin, or custom code. It’s difficult to say for sure without being able to review the code and frontend output directly.
Please submit a support ticket through our website so we can safely gather the details we need (including anything that shouldn’t be shared on a public forum):
https://www.echoknowledgebase.com/technical-support/
Thank you,
DaveHi,
I’m sorry for the trouble you’re experiencing. Based on the error you shared, it appears that a third-party plugin is conflicting with one of our functions. The error originates from that plugin, and we were not able to reproduce the issue on our end.
That said, deleting data in WordPress is very straightforward, similar to removing regular WordPress posts or categories.
To delete articles:
- Go to All Articles.
- Check the top checkbox to select all articles.
- Choose Move to Trash from the Bulk Actions dropdown.
- Click Apply.
To delete categories:
- Go to Categories.
- Check the top checkbox to select all categories.
- Choose Delete from the Bulk Actions dropdown.
- Click Apply.
What tables are they in? wp_term_taxonomy table.
If you need further assistance, please contact us through our support form:
https://www.echoknowledgebase.com/technical-support/Thank you,
DaveHi @scoufy,
Thank you for reporting this and for confirming your findings. We’ve just released version 15.500.10, which includes a fix for the translation-related issue that caused the sprintf() fatal error.
Please update to the latest version, and it should resolve the problem without needing to roll back.
Thanks again for your patience and for bringing this to our attention!
Dave
Echo Plugins TeamHi
If you’d like to keep using the KB Main Page layout, you can set categories to “Draft,” as that will prevent the main page from displaying them.
If you’re looking for a more flexible display, this shortcode may be a better fit for your needs:
Category Articles Shortcode: https://www.echoknowledgebase.com/documentation/category-articles-shortcode/
Thank you,
DaveHi,
Thanks for reaching out. The Knowledge Base main page shortcode is intended for pages, not posts.
Just to clarify the ID refers to the Knowledge Base ID, not the category ID.Please follow our setup guide to configure your Knowledge Base correctly: https://www.echoknowledgebase.com/documentation/knowledge-base-shortcode/
If you need further assistance please contact us via our contact form.
https://www.echoknowledgebase.com/contact-us/Thank you,
Dave.Hi,
We haven’t heard back from you, so we’ll go ahead and close this ticket.
If you still need assistance, please open a new ticket through our support page and we’ll be happy to help:
https://www.echoknowledgebase.com/technical-support/Thank you,
DaveHi,
Yes, you can go to KB Configurations → Settings Tab → Get Started. At the bottom, you’ll find an option to toggle off the Frontend Editor visibility.
If you have any more questions please let us know.
Thanks,
Dave.Hi,
Thank you for reaching out and bringing these issues to our attention. Apologies for the delayed response we’ve been focused on a recent Knowledge Base release. We’ll investigate the issues and get back to you as soon as possible.
As a side note, we’re currently working on adding free AI features to our Help Dialog.
Best Regards,
Dave.