Thanks for your swift reply.
Were it just at the virtual terminal level I would accept this.
Yesterday I had a customer receive several duplicate errors on the woocommerce end.
First, she received this error:
“CardPointe declined transaction. Response: Invalid card”
Then this:
“Tokenized Card hit tries limit. Unlock this card in the CardPointe settings of WooCommerce.”
When I went to the settings page, there were no tokens listed to delete.
Once I ran the same card with her permission on the virtual terminal, it was captured.
If the PPS-11 error is on the cardpointe end, why was I able to process it on the virtual terminal? Again, if this is a cardpointe issue, then I have not received an adequate response from them. I had assumed there was some interaction between the cardpointe team and yourself, the plugin author.
