elemental.tm

@utilitypole to be fair from reading the support thread I think that perhaps both you and Jordy lost a little in translation and then things escalated badly from there on in. It’s easy to forget English is not everyone’s native tongue which makes it all too easy to get express oneself in the right tone of voice leading to misunderstanding on behalf of both parties and in this case neither is without blame. Your frustration and obvious anger at the situation you were experiencing was interpreted rightly or wrongly by Jordy who took it personally. You have to agree your comment ‘What’s going on, here?’ comment could certainly be interpreted as angry/aggressive, certainly not particularly constructive.

Personally I actually didn’t think his first response to you in the support thread was particularly condescending it certainly was not unhelp in fact the suggestions he made were actually very helpful and correct. I interpreted it as Jordy actually trying to be supportive and show concern you were feeling so frustrated, whilst attempting to convey a much better approach to the situation would be a calm and constructive manner for your own personal wellbeing and mental state. Unfortunately he didn’t express this very well. I then think in your stressed out state you were overly sensitive and certainly misinterpreted what he actually had said. Anyhow I fully appreciate thats just my personal interpretation which obviously differs from yours.

Facts: The plugin may be broken for you but it certainly is not broken for 99% of users or installs so don’t generalise. Checking the PHP logs is always the first place to look, this would have enabled you to provide more specific information to Jordy to actually help debug your issue. There might well be an issue with your install or hosting environment. Your metadata might be corrupt, it happens. It might well be a plugin conflict. He didn’t actually ‘shift’ any blame towards any 3rd party plugins or themes, he merely stated that metadata corruption can occur after installing and deinstalling many plugins and themes which is very true. He certainly never said anything or even inferred that Bettermag to be ‘a less-than-optimal theme’.

I wouldn’t blame Jordy for being frustrated at your misleading review or from his right to withdraw from continuing to proving you from further support. From what I have read you never finished debugging your issue or gave the developer a chance to assist you fully and then went on to made false statements in your review. He stated it was a ‘waste of time’ trying to talk to you after you had posted your review. Then you have the audacity to suggest he ‘should consider a more professional approach’… I am certain that a
anyone who bothers to read both your support thread and this review thread will also come to the same conclusion.

Despite what you say your posts show little understanding of how hard it is to develop wordpress plugins and provide support absolutely free of charge. Your attitude and actions do nothing to encourage developers to continue doing so and only serve to damage the WordPress Community. With the greatest respect perhaps you too should be more professional in your approach, be more patient and stick to the facts instead of making them up.

Peace out.

@iambriansreed There is nothing wrong with the name, it does what it says to do. It renames media files both automatically and manually (should you choose to upgrade to Pro). You may well be disappointed and have every right to rate a plugin negatively if it doesn’t do what it is advertised to do, the information supplied is misleading or the technical support provided you have experienced is lacking. I think it’s fair to say in this instance that none of these is true and I cannot help but feel you should not have posted a review at all, negative or otherwise. Your review was neither informative or constructive.

Anyhow… if what I have said hasn’t changed your opinion and you are unwilling to adjust your review rating accordingly then we’ll just agree to disagree. I have nothing new to say on the matter, users who take the time to read these reviews can make up their own minds.

BTW: In case anyone reading this is wondering why I have become involved it’s simply because I use and subscribe to this plugin and who believes in being fair and just. In this case I see a humble developer who plays an active part contributing to the WP community being unfairly treated and their efforts taken for granted. Peace out.

Another case of someone unfairly expecting developers to provide all their time and resources for free. @iambriansreed be honest would you work for free? could you do a better job than the developer? Somehow I don’t think so.

It’s worth putting the relatively low fees charged by Open Source developers into perspective. If it wasn’t for them supporting Open Source CMS’s like WordPress, Joomla, Drupal and contributing to the Communities for these you would probably not be able to afford to create and develope your own Websites at all.

@bluedognz would you be so kind to elaborate further, which plugin was conflicting?

Thanks.

Hi, I also use the bit.ly plugin is there an update on this issue?
Thanks in advance.

FYI: after applying the proposed fix I get the following error:

Invalid response: (curl error: 60) SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed: Failed to obtain valid HTTP response.