emblue
Forum Replies Created
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I wasn’t using First Purchase, I was using Order Completed – I couldn’t initially find a Purchase this Product trigger but I did find that there is a Customer Buys From This Category trigger. I set one up like that and it produces the same errors in the logs (same as before, repasted again:)
[2025-05-08T04:09:10.067795+00:00] woocommerce_first_purchase.INFO: Email not scheduled because this is not the first order of the customer {“order_id”:21208,”customer_email”:”[email protected]”,”order_count”:9} {“free_plugin_version”:”5.12.1″,”premium_plugin_version”:”5.12.0″}
[2025-05-08T04:09:10.077261+00:00] woocommerce_product_purchased.INFO: Email not scheduled because the customer was not found as WooCommerce list subscriber {“order_id”:21208,”customer_email”:”[email protected]”} {“free_plugin_version”:”5.12.1″,”premium_plugin_version”:”5.12.0″}
[2025-05-08T04:09:10.074273+00:00] woocommerce_product_purchased_in_category.INFO: Email not scheduled because the customer was not found as WooCommerce list subscriber {“order_id”:21208,”customer_email”:”[email protected]”} {“free_plugin_version”:”5.12.1″,”premium_plugin_version”:”5.12.0″}
This is with an existing customer or a new customer checking out for the first time with a fresh email address. I have since found that other trigger but the categories is what we are after as there are too many items to add individually.
name: emblue
email: redacted
PHP version: 8.2.26
MailPoet Free version: 5.12.2
MailPoet Premium version: 5.12.0
MailPoet Premium/MSS key: 6c8461f9b23943cd**
WordPress version: 6.8.1
Database version: 8.0.36-0ubuntu0.22.04.1
Web server: nginx/1.25.2
Server OS: Linux dp-2c6b534364 5.15.0-1042-kvm #47-Ubuntu SMP Fri Sep 8 11:59:57 UTC 2023 x86_64
WP info: WP_MEMORY_LIMIT: 192M - WP_MAX_MEMORY_LIMIT: 256M - WP_DEBUG: - WordPress language: en_US - WordPress timezone: +00:00
PHP info: PHP max_execution_time: -1 - PHP memory_limit: 256M - PHP upload_max_filesize: 512M - PHP post_max_size: 512M
Multisite environment?: No
Current Theme: Child
Active Plugin names: autodescription/autodescription.php, classic-editor/classic-editor.php, contact-information-widget/contact-information.php, customer-reviews-woocommerce/ivole.php, dreamhost-panel-login.php, google-listings-and-ads/google-listings-and-ads.php, google-site-kit/google-site-kit.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, post-smtp/postman-smtp.php, updraftplus/updraftplus.php, wc-blacklist-manager/wc-blacklist-manager.php, woo-cart-abandonment-recovery/woo-cart-abandonment-recovery.php, woo-order-export-lite/woo-order-export-lite.php, woo-update-manager/woo-update-manager.php, woocommerce-checkout-manager/woocommerce-checkout-manager.php, woocommerce-google-adwords-conversion-tracking-tag/wgact.php, woocommerce-google-analytics-integration/woocommerce-google-analytics-integration.php, woocommerce-paypal-payments/woocommerce-paypal-payments.php, woocommerce-product-addon/woocommerce-product-addon.php, woocommerce-product-addons/woocommerce-product-addons.php, woocommerce/woocommerce.php, wp-consent-api/wp-consent-api.php
Sending Method: MailPoet
MailPoet Sending Service: Is reachable: Yes - Ping response: 200 HTTP status code - API key state: valid - Premium key state: valid
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Default FROM address: redacted - Default Reply-To address: redacted - Bounce Email Address: redacted
MailPoet Cron / Action Scheduler: Status: active - Is reachable: Yes - Ping URL: https://redacted.com?mailpoet_router&endpoint=cron_daemon&action=ping - Ping response: pong - Last run start: 2025-05-19 10:46:54 - Last run end: 2025-05-19 10:46:55 - Last seen error: None
Total number of subscribers: 221
Plugin installed at: 2024-09-12 11:39:42
Installed via WooCommerce onboarding wizard: false
Sending queue status: Status: Unknown - Started at: 2025-05-15 11:23:23 - Emails sent: 0 - Retry attempts: 0 - Last seen error: None
Data inconsistency status: Orphaned sending tasks: 0 - Orphaned sending task subscribers: 0 - Sending queue without newsletter: 0 - Orphaned subscriptions: 0 - Orphaned links: 0 - Orphaned newsletter posts: 0Thanks.
It is Active and the categories are ones being purchased.
I have not previously tried any other automations. I have just created an additional automation which triggers on order completion and sends me an email, but this is not triggering either as I have just checked out an order and no email was received.
The logs only seem to show the same errors as the first automation produced (which is still active); nothing additional.
I have tried the premium support but since the email address which purchased the plugin is not mine the delay in getting the responses forwarded to me in a different timezone made the process a lot slower than it needed to be!
Mailpoet has been sending out newsletters without drama and the emails are sent/received fine.
No emails have been sent, the flows aren’t triggering on order completion.
We bought this plugin to send information out with specific products as a transactional email which would go out completely independently of whether or not people wanted to subscribe to newsletters etc. – when you describe the user as a subscriber, are you specifically meaning that they have to subscribe to receive a transactional email or is that a general descriptor?
The analytics screen for this automation:
Hundreds of qualifying orders have gone through the site after it was set up and the flow does not appear to be triggering for any of them.
Thanks for the response!
Here are some screenshots of the automation (which is active). Please let me know if there are any more which would be useful. The categories are redacted as you can see – the first one is the parent category of the other product categories in the trigger filter, in case that’s relevant. I added the parent in case someone adds a new product and doesn’t set the categories correctly, and since it’s an “any” filter I figured that should be no problem for the automation.
