Chris Estes
Forum Replies Created
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After deactivating Photon I was still having load issues with Related Posts. I eventually decided to deactivate, delete & reinstall Jetpack to see if it would help. Unfortunately, after disconnecting, I cannot get connected to Jetpack again. I get the error below when I try to connect:
[IXR -32300: transport error: http_request_failed cURL error 35: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to bottlemakesthree.com:443 ]
Since this is a totally new issue, I submitted a Jetpack Support question today with details to request some help. If I can get connected again, and if this Photon/Related Post issue is still there, I’ll post an update.
Thanks for the advice Jeremy. Unfortunately, I’ve checked with my hosting and that doesn’t appear to be the issue. My hosting is with GoDaddy (Managed WordPress) and they confirmed that they don’t rate known user agents, such as Photon.
I am still having issues with photos loading, and it’s no longer just the Related Post thumbnails. Now featured images and images within my post are not loading, randomly. I’ve tried disabling other plugins, and changing to the Twenty Seventeen theme, but it does not fix the issue.
In testing with my hosting company, we found the serving URLs of the images also do not return an image while Photon is active. The only fix seems to be disabling Photon. Once we disable the images work fine.
Can you tell me if there is an issue or bug that could be causing this on the Photon side? I would like to get this fixed but I’ve not found anything causing the issue on this end.