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  • Thread Starter ether3ric

    (@ether3ric)

    For anyone having the same issue, this guy’s lack of customer care fueled my desire to just get it done, so downloaded the plugin src and fixed the file myself. It took 5 minutes, instead of days back and forth with this plugin support tech.

    Copy file: /wp-content/plugins/the-events-calendar/src/views/blocks/event-datetime.php

    To your theme: /wp-content/themes/[your_theme]/tribe/events/blocks/event-datetime.php

    And overwrite whatever you need to make your time display properly.

    All this code should be refactored:

        <?php if ( ! $is_same_start_end ) : ?>
            <?php if ( ! $is_all_day || ! $is_same_day ) : ?>
                <span class="tribe-events-schedule__separator tribe-events-schedule__separator--time">
                    <?php echo esc_html( $separator_time ); ?>
                </span>
            <?php endif; ?>
    
            <?php if ( ! $is_same_day ) : ?>
                <span class="tribe-events-schedule__date tribe-events-schedule__date--end">
                    <?php echo esc_html( $formatted_end_date ); ?>
                </span>
    
                <?php if ( ! $is_all_day ) : ?>
                    <span class="tribe-events-schedule__separator tribe-events-schedule__separator--date">
                        <?php echo esc_html( $separator_date ); ?>
                    </span>
                    <span class="tribe-events-schedule__time tribe-events-schedule__time--end">
                        <?php echo esc_html( $formatted_end_time ); ?>
                    </span>
                <?php endif; ?>
    
            <?php elseif ( ! $is_all_day ) : ?>
                <span class="tribe-events-schedule__time tribe-events-schedule__time--end">
                    <?php echo esc_html( $formatted_end_time ); ?>
                </span>
            <?php endif; ?>
    
            <?php if ( $show_time_zone ) : ?>
                <span class="tribe-events-schedule__timezone"><?php echo esc_html( strtolower($time_zone_label )); ?></span>
            <?php endif; ?>
        <?php endif; ?>
    • This reply was modified 1 year ago by ether3ric. Reason: added code
    Thread Starter ether3ric

    (@ether3ric)

    Your customer support through email, said “please respond to this email”… You say otherwise. And you say you tested it and it “works on my machine” and thats it? Must not be the code. It’s the client…. Some customer support you have. You can clearly see they display issue from visiting the website. https://www.cascadecustomcreations.com/event/jackson-county-fair-2/ Didn’t mention anything about that:

    “July 15 @ July 20 @ 5:00 Pm”

    Are you telling me that this line (displayed from your code). Is a client side issue? For one, know body writes pm Pm.. So it is most definitely in your code. And no matter if you change the settings or the event the @ symbol appears instead of the -.

    I think you haven’t fully tested this on your end. You wont be converting many people from free to paid plugin users when they are required to modify the plugin themselves because you don’t offer free support. On this thread, you already have two people complaining about the same issue.

    Thread Starter ether3ric

    (@ether3ric)

    Yes. And not only that, the there is an input form for selecting your separator on both the main settings page and the events settings. Regardless of where/what you set, it displays wrong. The only work around I can think of would be to set the date/time for the event, manually type out the format you want to see in a block below, the with css, hide the faulty date/time block.

    – Also, why did they already mark this resolved??? This lack of care and attention to detail is the reason this weird error exists in the first place! This needs to be reopened. I sent them an email with the status logs they requested, and they just closed this thread assuming the problem has gone away on its own.

    • This reply was modified 1 year ago by ether3ric.
    Thread Starter ether3ric

    (@ether3ric)

    You did hear back from me. I responded to your email. maybe check your spam box. Multi day all day event selection shows as “Jun 15 -” Timed multi day selection shows as: Jun 15 – Jun 20 @ 5Pm – I have configured and reconfigured the settings inside your date settings tab. All other website times show fine. I think this is just an error with your plugin showing and calculating USA date/times. Furthermore, the module with adding the address, location, etc, does not show. Could this possibly be a theme conflict with this plugin?

    • This reply was modified 1 year ago by ether3ric.
    • This reply was modified 1 year ago by ether3ric.
    • This reply was modified 1 year ago by ether3ric.
    Thread Starter ether3ric

    (@ether3ric)

    They resolved this issue and it is not resolved! They gave an email and then did not follow up because the website url was wrong. Manual compression is not working, compression an hour after uploading is not working. I paid for premium. This will be my last year.

Viewing 5 replies - 1 through 5 (of 5 total)