ezeey
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Hey @i-pointmedia, I found the solution for us:
I didn’t know (though it makes sense) that there are different webhook settings for both live and test mode. In live mode our webhook was configured correctly, but in test mode it got disabled at one point because we changed the domain and request failed to often.
The reason why Credit Card payments went through is, that they respond with the succeeded message right away in the response to the initial payment request. Any later status updates (like in the case of SEPA) go over the webhook which in our case was deactivated.
Make sure you check your webhook settings in test mode – maybe it’s the same for you!
Hi @royho!
I am having the same issue as @i-pointmedia. I am in test mode and payments on the Stripe Dashboard do change to Succeeded or Failed – however the Webhook never seems to be called, at least the order stays On Hold and there are no new notes in the order notes.
Credit Cards work just fine. Do you have an idea how that could be caused?