Forum Replies Created

Viewing 15 replies - 1 through 15 (of 22 total)
  • Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    Hey @patrickposner, I just tried on different (also cheap and/or free) hosting providers out of curiosity and didn’t experience any issue. Simply Static works like a charm.

    There must be some kind of incompatibility issue between your plugin and InfinityFree, specifically. Not a big deal; just for you and other users to know in case anyone else experiences the same.

    Thank you anyway for your prompt and kind reply, and the relentless support over the last few weeks.

    Keep up the great work!

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    do you have the WP debug log enabled?

    I do, and it’s empty. I can’t see any errors there.

    perhaps it’s a conflict with another plugin

    I’m trying on a new, fresh installation and the only plugin installed and active is Simply Static.

    maybe there’s not enough memory on the machine (265 M should be the minimum).

    I have 512M. Here are the hosting specs, if needed.


    Server architecture Linux 6.5.7-362.18.1.el9_5.x86_64
    Web server Apache
    PHP version 8.3.19 (Supports 64bit values)
    PHP SAPI apache2handler
    PHP max input variables 8000
    PHP time limit 60
    PHP memory limit 512M
    Max input time 60
    Upload max filesize 20M
    PHP post max size 30M
    cURL version 8.12.1 OpenSSL/1.1.1w
    Is SUHOSIN installed? No
    Is the Imagick library available? Yes
    Are pretty permalinks supported? Yes
    .htaccess rules Your .htaccess file contains only core WordPress features.
    robots.txt Your site is using the dynamic robots.txt file which is generated by WordPress.
    Current time 2025-08-29T10:13:44+00:00
    Current UTC time Friday, 29-Aug-25 10:13:44 UTC
    Current Server time 2025-08-29T10:13:43+00:00

    I’m running out of options, to be honest.

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    Hi @patrickposner, thank you for your feedback.

    I carefully checked the settings and enabled the debug log as you suggested, but it looks like the static generation process (including writing the log) doesn’t even start. πŸ€”

    It interrupts itself after a few seconds and no errors are displayed at all.

    Any idea what might be causing this behavior?

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    @adegans We purchased a Pro license, and ads started rotating on mobile as expected. So, it doesn’t seem to be related to caching or any kind of bug.

    Adding a notice on the ‘Manage Groups’ page explaining that dynamic ads won’t rotate on mobile with the Free version would be helpful. It would have saved us hours of debugging and could also help you convert more users to Pro.

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    I would also think that mobile or desktop makes no difference for such a cache. […] This would suggest that the issue not necessarily caching but something else.

    Yes, agree.

     If you set up a dynamic group for example.

    I did.

    Or your site does something with AMP or a mobile theme, which also would explain why things work differently for different devices.

    It doesn’t.

    If you set up a dynamic group for example. The β€˜new-ad-every-few-seconds’ does not work for mobile in AdRotate Banner Manager. That’s an AdRotate Pro feature.

    I see, but everything has been working fine for years, we noticed this issue only a few days ago. Also, it wouldn’t explain why in some use cases it seems to be working fine on Safari mobile. Has this limitation been introduced recently?

    Also, just for me to know, is there a money back guarantee-like policy for the Pro license, in case it doesn’t actually solve the problem?

    Thank you once more, @adegans.

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    @adegans As explained on my original message, the issue occurs also with W3TC disabled. All of the recommended settings were already in place, anyway.

    However, I noticed that I have a nginx-specific caching enabled at hosting level. Do you happen to know if this can affect the ad rotation mechanism? If so, could you recommend any specific exclusion path or settings to make dynamic ads groups work on mobile?

    Also, I can’t explain why this issue happens on mobile only since caching is enabled (with the same exact settings) on desktop. I would expect it to affect the ad rotation behavior on desktop as well, unless I’m missing something.

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    Works like a charm now and error_log is clean.

    Thank you, and Happy Holidays once again!

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    Sorry @rogierlankhorst, one last thing.

    I noticed that as of now the error_log still contains an error triggered daily at 22:25:00 UTC (apparently by Complianz):

    [27-Dec-2023 22:25:00 UTC] PHP Fatal error:  Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, first array member is not a valid class name or object in /home/public_html/wp-includes/class-wp-hook.php:324
    Stack trace:
    #0 /home/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
    #1 /home/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array)
    #2 /home/public_html/wp-cron.php(191): do_action_ref_array('cmplz_every_day...', Array)
    #3 {main}
      thrown in /home/public_html/wp-includes/class-wp-hook.php on line 324

    There are no other database sync errors, that’s the only one left but it keeps logging daily.

    I’m on PHP 8.1, WordPress 6.4.2 and Complianz 7.0.0.
    I was wondering if this is a known issue.

    Thank you once more.

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    @rogierlankhorst I duplicated the site on a separate environment as you suggested and played around with it for a few hours before disabling all plugins and themes. The error log was clean, so I thought it could have been an issue with the WordPress installation itself and not related to a specific plugin.

    From the “Updates” page, I reinstalled WordPress 6.4.2 on the main instance and didn’t experience any database errors or transients issues anymore. Problem solved.

    I’m sorry if this issue was unrelated to Complianz, the fact that all logs were related to this plugin led me astray.

    Thanks for all your inputs tho, without whom I couldn’t figure a solution out.

    Happy Holidays,
    Fabio B.

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    Hey @rogierlankhorst, cool!

    I installed version 7.0 as you suggested. I’m an old date Complianz user and I’m impressed by how much this plugin has been improving over time. I see there are a lot of new features and tweaks with version 7.0; I love it. Keep up the great job!

    After installing and testing it for a few days, I see that my error_log is cleaner but the issue is not 100% fixed.

    As of now, the only related database error I see there is:

    [20-Dec-2023 09:08:57 UTC] WordPress database error Commands out of sync; you can't run this command now for query SELECT option_value FROM wp_options WHERE option_name = 'complianz_options_custom-scripts' LIMIT 1 made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, wp_ob_end_flush_all, ob_end_flush, cmplz_cookie_blocker->filter_buffer, cmplz_cookie_blocker->replace_tags, cmplz_cookie_blocker->placeholder_markers, get_option
    

    And it occurs every hour or so.

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    Thanks @rogierlankhorst, I tried what you suggested but unfortunately nothing changed.

    My error log keeps filling with similar errors and I don’t know what else I could do at this point. I reached out to the hosting provider in case it’s related to something on their end. Keep you posted.

    If you have anything else in the meantime, please don’t hesitate to share.

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    There seems to be some sort of conflict with W3TC. Can you try disabling this plugin, and check if you see any errors?

    @rogierlankhorst I did it, but nothing changed. I emptied the error_log to avoid getting confused with previous errors, but more have been logged including this recent oneβ€”which slightly differs from the previously mentioned log.

    [14-Dec-2023 14:15:36 UTC] WordPress database error Commands out of sync; you can't run this command now for query INSERT INTO wp_options (option_name, option_value, autoload) VALUES ('_transient_cmplz_blocked_scripts', 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'no') ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload) made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, wp_ob_end_flush_all, ob_end_flush, cmplz_cookie_blocker->filter_buffer, cmplz_cookie_blocker->replace_tags, cmplz_cookie_blocker->blocked_scripts, set_transient, add_option
    

    Let me know if there’s anything off the top of your head that might be worth trying. Thanks again.

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    Hey @rogierlankhorst, thanks for your quick and kind reply.

    I’ll make sure to keep the plugin up-to-date. Meanwhile, I tried with the proposed workaround:

    Alternatively, you can manually increase the expiration on this line:
    https://plugins.trac.ww.wp.xz.cn/browser/complianz-gdpr/trunk/class-cookie-blocker.php#L471

    By changing it to this:

    set_transient('cmplz_blocked_scripts', $blocked_scripts, DAY_IN_SECONDS );

    This should resolve the issue.

    but unfortunately I’m still experiencing the same issue.

    In case it’s relevant, here’s another related, recent log.

    [14-Dec-2023 10:24:39 UTC] WordPress database error Commands out of sync; you can't run this command now for query INSERT INTO wp_options (option_name, option_value, autoload) VALUES ('_transient_cmplz_blocked_scripts', 'a:19:{s:18:\"pixelyoursite/dist\";a:8:{s:4:\"name\";s:8:\"facebook\";s:18:\"enable_placeholder\";i:1;s:11:\"placeholder\";s:8:\"facebook\";s:8:\"category\";s:9:\"marketing\";s:4:\"urls\";a:2:{i:0;s:18:\"pixelyoursite/dist\";i:1;s:12:\"pys-js-extra\";}s:6:\"enable\";i:1;s:17:\"enable_dependency\";i:0;s:10:\"dependency\";s:0:\"\";}s:12:\"pys-js-extra\";a:8:{s:4:\"name\";s:8:\"facebook\";s:18:\"enable_placeholder\";i:1;s:11:\"placeholder\";s:8:\"facebook\";s:8:\"category\";s:9:\"marketing\";s:4:\"urls\";a:2:{i:0;s:18:\"pixelyoursite/dist\";i:1;s:12:\"pys-js-extra\";}s:6:\"enable\";i:1;s:17:\"enable_dependency\";i:0;s:10:\"dependency\";s:0:\"\";}s:45:\"add_to_cart_button:not(.product_type_variable\";a:8:{s:4:\"name\";s:16:\"google-analytics\";s:18:\"enable_placeholder\";i:1;s:11:\"placeholder\";s:0:\"\";s:8:\"category\";s:10:\"statistics\";s:4:\"urls\";a:6:{i:0;s:45:\"add_to_cart_button:not(.product_type_variable\";i:1;s:24:\"ga( \'send\', \'pageview\' 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'no') ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload) made by shutdown_action_hook, do_action('shutdown'), WP_Hook->do_action, WP_Hook->apply_filters, wp_ob_end_flush_all, ob_end_flush, cmplz_cookie_blocker->filter_buffer, cmplz_cookie_blocker->replace_tags, cmplz_cookie_blocker->blocked_scripts, set_transient, wp_cache_set, W3TC\ObjectCache_WpObjectCache->set, W3TC\ObjectCache_WpObjectCache_Regular->set, W3TC\ObjectCache_WpObjectCache_Regular->_transient_fallback_set, add_option, W3TC\DbCache_WpdbNew->query, W3TC\DbCache_WpdbInjection->query, W3TC\DbCache_WpdbNew->default_query
    

    Please let me know if you have any other suggestion or solution I can try.
    Thank you once more.

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    Hey @jarnovos πŸ‘‹

    Thanks for letting me know.

    I submitted my translation suggestion (together with a few more) via translate.ww.wp.xz.cn as you suggested.

    Looking forward to seeing those updates released soon. 🀞</img>

    Thank you again for your time and have a nice week-end!

    Thread Starter Fabio Biocchetti

    (@fabiocchetti)

    Hi @abwaita,

    Thank you for your fast and kind reply.

    I can confirm that after importing historical data as you suggested, past orders re-appeared on reports.

    Thanks a lot! I didn’t know there was an importing tool.
    I’ll set the ticket status to solved, then.

    Best regards,
    Fabio B.

Viewing 15 replies - 1 through 15 (of 22 total)