Thanks for checking in; problem was resolved as an extension conflict. Coincidence, but the extension – Ghostery – happened to be installed on both my browser as well as the machines in my clients’ offices, so even after testing on multiple computers Chrome seemed to be the lowest common denominator.
Hello!
I’m having this same problem with Theme My Login 6.2.1 and WordPress 3.4.1. I tried the above fix, but I still get a “Sorry, that key does not appear to be valid.” error upon trying to reset passwords. Since this is a group site with many users, I really need this functionality to be available.
Does anyone have any advice about where I can start looking for a fix?