fortispayments
Forum Replies Created
-
Thank you for reaching out to us. If possible, please share the ticket reference number that your client received for their interaction with our Support team. We will reach back out to our mutual client and work with them to investigate these transactions further. As we may request additional data to help with the investigation, we would prefer to request this directly from the client.
Forum: Plugins
In reply to: [Fortis for WooCommerce] Update to 1.3.0 Payment method does not renderThank you for reaching out to us to report this error. Our team is investigating the error, and we will let you know if additional information is needed. We will provide updates here as the investigation progresses.
Forum: Plugins
In reply to: [Fortis for WooCommerce] Version 1.2.0 Gives Critcal ErrorVersion 1.3.0 of the plugin is now available. Please install this new version and let us know if you still encounter the error.
Forum: Plugins
In reply to: [Fortis for WooCommerce] Version 1.2.0 Gives Critcal ErrorThank you for following up. A new build that includes a resolution for this issue is currently in testing. We will provide an update here once testing is complete and the release date confirmed.
Forum: Plugins
In reply to: [Fortis for WooCommerce] Version 1.2.0 Gives Critcal ErrorThank you, our team is working on replicating the issue in our environment and we will let you know if additional information is needed.
Forum: Plugins
In reply to: [Fortis for WooCommerce] Version 1.2.0 Gives Critcal ErrorHello,
Thank you for reporting this error. If possible, please let us know the WordPress and WooCommerce versions you are using. Steps to replicate the issue will also help us to investigate further.
You can also contact the Fortis support team and create a ticket. The Support team will work with you directly to resolve the issue.
Forum: Plugins
In reply to: [Fortis for WooCommerce] Failed RedirectThank you for reaching out to us. This error may be caused by a plugin or theme conflict. As a next step please contact the Fortis Support team to create a support ticket. Our team will work with you to identify the cause and resolve the issue.
Forum: Plugins
In reply to: [Fortis for WooCommerce] Nothing happens in wp after paymentThank you for reporting this. As a next step please contact our support team and create a ticket. Our team will reach out to you to get more information on how your site is set up and work with you to resolve this issue.
Forum: Plugins
In reply to: [Fortis for WooCommerce] Issues with pluginHi there, thank you for reaching out to us. Please visit fortispay.com/support to create a support ticket, we would like to get more details from you on the errors you have reported so that we can work on resolving them.
Forum: Plugins
In reply to: [Fortis for WooCommerce] Redirection after paymentHi,
When a payment is declined the customer is redirected back to their basket and can make changes to their order before trying the payment again. If the payment is approved, the customer is redirected to the order confirmation page. The customer is not redirected to the cart page if the payment is approved and the order confirmed.
Thank you for sending over this additional information. Our team will attempt to replicate this in our test environment, and we will come back to you as quickly as possible with the findings.
- This reply was modified 1 year, 4 months ago by fortispayments.