fpsdamien
Forum Replies Created
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We were able to get in touch with Thimpress support and they assisted us with this. Thank you for all of your direction.
Thank you, I will do as you request. However please note that you will need to test this out on our site to see what I am describing. In your example test above it is not from our website. However, I do see that you placed a test order on August 6, 2024 @ 9:24 pm and you did confirm then that the email is displaying without the formatting as I described.
The issue is the way the user email looks when received. It does not look the way that you are showing in your screenshot. It comes out looking like this: https://fpspimart.org/user-received-email.jpg. I did post the screenshot of the content in the “Text” tab of the email editor above, however I will post it again here for quick reference: https://fpspimart.org/screenshot.jpg
So again the issue is that once the order has been placed and completed. The email that the user receives does not have the formatting with the color header or anything. It is just plain text as shown above.
Also here are the settings for the header and footer that are not showing up in your screenshot and they should be: https://fpspimart.org/header-footer-settings.jpg
- This reply was modified 1 year, 9 months ago by fpsdamien.
Sure thing, screenshot attached.
