fraudlabspro
Forum Replies Created
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Forum: Plugins
In reply to: [FraudLabs Pro for WooCommerce] Bug between FraudLabs and Apple PayHi,
Can you send an email to our support team, [email protected] to ease the investigation about the issue that you mentioned?
Kindly provide us your API Key, the affected order FraudLabs Pro Transaction IDs and screenshots of FraudLabs Pro for WooCommerce settings and the Order Notes of the affected order in the email.
Thank you.
Forum: Plugins
In reply to: [FraudLabs Pro for WooCommerce] block origin unknownHi,
Could you send us an email to [email protected] about this and kindly provide us the Transaction ID (202509XX-XXXXXX) to ease our investigation?
Thank you.
Forum: Reviews
In reply to: [FraudLabs Pro for WooCommerce] Blocking fraudulent paypal ordersThank you for your review. We apologize for the issue you encountered while using the SMS extension. Could you please send us screenshots of the issue to [email protected] so that we can assist you in resolving it?
Forum: Reviews
In reply to: [FraudLabs Pro for WooCommerce] Blocking fraudulent paypal ordersThank you for the review. We apologize for the issue you encountered with the SMS extension. Could you please send us some screenshots of the issues you faced while using the SMS extension to [email protected], so that we can assist you in resolving them?
Forum: Plugins
In reply to: [FraudLabs Pro for WooCommerce] Orders are not being screenedYou can follow the steps in this tutorial, https://www.fraudlabspro.com/resources/tutorials/how-to-test-fraudlabs-pro-plugin-on-woocomerce/ for the testing.
If the issue still persists, kindly email us at [email protected] about your issues with screenshots.
Thank you.
Forum: Reviews
In reply to: [FraudLabs Pro for WooCommerce] The plugin stopped working with HPOS Update.Hi, you mean WPOS or HPOS update?
Forum: Plugins
In reply to: [FraudLabs Pro for WooCommerce] Support for HPOSWe have updated our plugin to support the WooCommerce HPOS in version 2.18.3. Kindly update our plugin to the latest version.
Forum: Plugins
In reply to: [FraudLabs Pro for WooCommerce] False ordersSome payment gateway may act differently. Can you list out the payment gateway name with your transaction IDs?
Please send these details to support [at] fraudlabspro [dot] com.
Forum: Plugins
In reply to: [FraudLabs Pro for WooCommerce] Multiple orders in multiple attemptsHi,
Can you send an email to our support team, [email protected] to ease the investigation about the “multiple order credit card payment” that you mentioned?
Kindly provide us your API Key and the multiple order FraudLabs Pro Transaction IDs in the email.
Thank you.
Forum: Plugins
In reply to: [FraudLabs Pro for WooCommerce] Multiple orders in multiple attemptsHi,
Yes, it will screen the order on each credit card attempt on the same order if you enable the “Advanced Velocity Screening” option.
You may configure a Transaction Validation rule at our Rule page, https://www.fraudlabspro.com/merchant/rule for your case.
Forum: Plugins
In reply to: [FraudLabs Pro for WooCommerce] Limit or block payment attemptHi,
You can configure a velocity rule to check on it. For example, the “Total Transaction By Email Within The Last 24 Hours Greater than [Custom Value]” rule.
Thank you.
Good to hear that. Hope you can leave us a good review on the plugin page.
Hi Larry,
You may need to press enter button after entering a region name in the list. And, you may enter multiple of the region names.You can configure the Validation Rule at https://www.fraudlabspro.com/merchant/rule with the “Payment Mode Not Equal to List Below” rule, set “Credit Card” as the value and set the action to “Approve”.
Forum: Plugins
In reply to: [FraudLabs Pro for WooCommerce] debug log pathHi Jose,
Thank you for the input. We have added debug log path configuration in the settings page that allow the merchant to set the path.