GAR1
Forum Replies Created
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Forum: Plugins
In reply to: [Payment Plugins Braintree For WooCommerce] Card Status InquiriesThank you for your reply.
Actually, I am trying to identify the exact Braintree API request. That’s really my question.
It seems we experienced a card testing attack. The attacker used our site (or our Braintree API keys) to make card status inquiries for which we are being charged by the credit card company.
I am trying to understand where in the plugin code this can be done.
Since this is a highly sensitive security issue, I’d rather not put more detail into this public thread. Is it possible to have a private communication with you about this?
I am also looking for a solution to this issue. I’m not convinced this thread should be marked as Resolved as the workaround isn’t a good resolution.
Thank you.
Forum: Plugins
In reply to: [TaxJar - Sales Tax Automation for WooCommerce] Taxes stopped calculatingI’m sorry. I’m not sure I understand your question. The post you referenced was regarding the prevention of charging tax for wholesalers. The plugin referenced in that post was a custom plugin we wrote to mark customers as wholesalers so that they are not charged tax when shopping.
In terms of this thread, in the latest versions of taxjar, they changed the way they collect the price of an item in the cart. We have custom price calculations so the updated taxjar plugin broke our tax calculation. My solution to that issue was to customize the taxjar plugin (one or two lines of code.) However this is not an ideal solution since I need to add the customization every time we update the plugin. Since it is a small edit, this works for us.
I hope this helps.
Forum: Plugins
In reply to: [Account Engagement] Pardot/Salesforce SSO IssuesIt looks like the plugin was updated today. I installed the latest version of the plugin, cleared cache, reset and re-entered the connection credentials and I still cannot authenticate.
However, I think I have a new error from the plugin.
Error: Authentication failed. Please reset settings and try again (Error: Access Denied: User associated with access token is not valid for the Pardot Business Unit ID specified in Pardot-Business-Unit-Id header)
Please let me know what this error means? I trying with the connected app we had always been using and I also tried with a connected app I just created from scratch and I am getting the same error with both connected apps in Salesforce.
Thanks!
Forum: Plugins
In reply to: [Account Engagement] Pardot/Salesforce SSO IssuesOur connection/authentication to Pardot has also stopped working. I have tried to reset and re-enter our connection credentials and cannot get it to authenticate. I also tried reverting to the previous version of this plugin but that did not solve the issue.
We use Pardot/SF to generate several forms on our site and they are now not displaying on the site at all.
I have not tried to delete records in our database to try to reconnect to Pardot but since it sounds like that is a temporary fix, I’m not sure it’s worth the effort.
We are considering recreating all our forms with Gravity Forms and posting the form data to Pardot from Gravity Forms. We have some forms on the site that are handled in that way and they are still working properly.
If an update to this plugin can fix the issue, I would appreciate it since it would save us a good amount of work recreating our forms in Gravity Forms.
Forum: Plugins
In reply to: [Accept Stripe Payments] Payment Method NullDebug logging has been enabled during our troubleshooting process. There is nothing in the debug logs when this issue occurs.
There are many successful transactions being logged. And when we purposefully enter invalid card information (trying to reproduce the intermittent issue) then errors are being logged.
But again, when we get the behavior of the spinning wheel and payments being stored in Stripe as incomplete and the payment_method being posted with a null value, there is nothing being logged in the debug log.
Sorry, I can’t write a review at this point since I haven’t yet set up and used your plugin successfully.
I reintstalled the plugin with the new version and the issue has been resolved. Thank you for the quick turnaround on this.
I’m sorry, what do you mean try now? Did you make a code update to the plugin? Did you release a new version?
For what it’s worth, I refreshed my test page with the cost calculator and nothing has changed. And why would it if the plugin hasn’t been updated and I haven’t updated the plugin on my site?
Thank you.
The form for submitting a ticket doesn’t work well. I can’t put screenshots in and it won’t let me submit a ticket without screenshots.
The bug is clear. If a ticket needs to be submitted, perhaps you can create the ticket. I have given you enough information.
If this can’t be fixed I will look for another plugin.
Thank you.
Forum: Plugins
In reply to: [WooCommerce] Remove Sales Tax – by individual order or userRebecca (@rebeccaolson),
We have a similar use case as you. We wrote a custom plugin to be able to mark certain customers (users) as wholesalers and as tax exempt. This prevents wholesalers from paying tax in the first place.
However, we ran into an issue where there are times where a wholesaler makes a purchase before we have a chance to mark them as a wholesaler. In this case they are charged tax when they shouldn’t be. And since we use taxjar for tax reporting and filing, we want to make sure the tax is not only refunded to the wholesaler but we need to prevent it from being reported to taxjar.
In our case, the order fulfillment can take days/weeks before we fulfill and the order is marked as completed in woocommerce. That is good for us since taxjar will not pull in the order until the order is set to completed.
I am under the impression (and here is a potential workaround for you) that you can edit the order in woocommerce to simply remove the tax up until the point where the order is set to completed in woocommerce. When viewing the order in woocommerce, hover over the line item and there will be a pencil icon. Click the pencil icon and you can edit the order and remove the tax. Again, I am under the impression this can only be done when the order status is not completed. However, I think you can switch it back to processing and make the edit if necessary.
Hopefully that can help you. Unless I am misunderstanding your use case, it should work.
Forum: Plugins
In reply to: [BP Profile Search] Pagination links failingI am also having this issue. It is happening for me on version 5.1 and 5.2.4. Unfortunately I do not have a copy of 5.0.1 to roll back to.
I am running the the TwentyFifteen theme and I disabled all other plugins but the problem persists.
Is there a way I can get a copy of 5.0.1 unless you can get this fixed in the latest version?
Thank you.
Forum: Plugins
In reply to: [Discount Rules for WooCommerce] Create order from admin panelUnderstood. Thank you for your reply.
Forum: Plugins
In reply to: [WooCommerce Square] Sync from Square not workingThanks for the reply.
I am not sure why you would mark this request as resolved as it certainly has not been resolved. Shouldn’t we leave it open so that when we do resolve it, the solution can be available for others with the same issue?
I have created a ticket with Woocommerce support.
I have verified that the product title and price are indeed updating in a sync now but the product description does not update.
Also, when I create a new product in Square it does not get created in Woocommerce. I believe it used to before updating the Square for Woocommerce plugin. Should it create the product during a sync or not?
Thanks.
Forum: Plugins
In reply to: [WooCommerce Square] Sync from Square not workingThank you for your reply. I have only been testing syncing information like Product Name, Product Description and Product Price and those bits of information are not updating in Woocommerce during a sync. I have not been testing stock levels but I may need that to sync properly in the future.
Just to clarify, you consider this a bug in the plugin and the developers will be working on it? Is that correct?
If so, that sounds great and I can use the workaround you suggested with deleting products and importing fresh from Square. That part seems to work fine.
Thanks again.