gatorspencera
Forum Replies Created
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Forum: Fixing WordPress
In reply to: My Blog is gone!!Hello,
My name is Spencer and I’m part of our Social outreach team at HostGator. I’m sorry to hear that you’re having issues with your website. Unfortunately we cannot directly discuss account related information here, but will do what we can in order to progress this forward.
I did some digging as well and saw that thecherryfarm.com is not pointed to a HG network IP. The following shows the current DNS information:
dig A +short thecherryfarm.com 72.52.4.119 @suspence~ >>dig NS +short thecherryfarm.com ns1.sedoparking.com. ns2.sedoparking.com. @suspence~ >>curl -s ipinfo.io/$(dig A +short thecherryfarm.com) { "ip": "72.52.4.119", "hostname": "unknown.prolexic.com", "city": "Cambridge", "region": "Massachusetts", "country": "US", "loc": "42.3626,-71.0843", "org": "AS32787 Akamai Technologies, Inc.", "postal": "02142"Since thecherryfarm.com is currently pointed to ns1.sedoparking.com and ns2.sedoparking.com you would need to contact or login to the domain management page with Network Solutions and update the nameservers to that listed in your welcome email that HostGator sent you. We had this sent out before sending this reply so please look out for that email – it was sent to the one you registered with us.
We will have someone send an outreach to what’s listed on file to discuss further.
Forum: Plugins
In reply to: [WooCommerce] IP issues in WoocommerceHello Stan,
My name is Spencer from HostGator. I regret to hear that you are having trouble with this issue, and I’m happy to assist with this process.
I see that you mentioned a ticket in your reply and currently this ticket is in an escalated queue and we recommend to send a follow up email since you’re still experiencing issues with this, I will have someone monitor the issue further. I also recommend sending all relevant information related to this issue so our admins can investigate further.
As we can only provide general advice on these forums, please feel free to contact HostGator management by sending an email to [email protected] so we can communicate over a verified channel if you have any account specific concerns.
Kind regards,
Forum: Fixing WordPress
In reply to: Can't login in one location: Not Acceptable!Hello Fratechnology, we’re sorry to hear that you’re having some trouble. We are working to have someone reach out to you on a ticket that you have regarding the matter.
Thank you for your time.
Forum: Fixing WordPress
In reply to: Site Down Because Taking CPU ResourcesGreetings!
We’re sorry to hear that you’re having issues with your website. You should be able to login to your cPanel which you will need to use to fix any issues you have as logging into your WordPress Dashboard would only be accessible once we have whitelisted your IP.
Someone will be replying to your email shortly with additional information.Forum: Fixing WordPress
In reply to: wp-admin page not showing despite successful installationWe’re sorry that were were not able to update this thread until now. However if you are still experiencing issues loading the website, we recommend you email [email protected] from your billing email (or include this in your initial email and the security PIN) so we can further investigate any issues (attention Spencer A.).