Hi,
I have the same problem.
No multi site.
I deactivated all plugins.
I use the basic WP 2015/16/17 themes. Version of wordpress is 4.9.2.
Can the system assign new tickets to this user? option is not staying checked.
Following settings do not appear at all;
https://getawesomesupport.com/documentation/smart-agent-assignment/assigning-agents-products/
https://getawesomesupport.com/documentation/smart-agent-assignment/assigning-agents-departments/
Any idea?
Thanks,
