Gemini Labs

You should be able to use the Site Reviews shortcodes in the Bricks builder without any problems.

FYI: The upcoming Site Reviews v8.0 (no final release date yet, but probably mid-end of February) will include native Bricks builder widgets.

@phoenval

TLDR: After updating to v7.0, run the plugin migration and verify the plugin settings to ensure the WooCommerce integration is enabled.

When was the first time this happened, was it after upgrading from v5 to v6?

Previously, upgrading to major point versions would change the settings database key (i.e. site_reviews_v5 to site_reviews_v6). This was a problem for some people because it depended on a scheduled plugin migration being run automatically after updating and on some websites this did not run immediately or at all (if WP-Cron was backed up for example). In those cases, the settings would revert to the default settings (and the default setting for the WooCommerce integration is to be disabled).

Site Reviews v7.0 removed the version number from the database settings key, but there were still some edge cases that affected the integration settings (i.e. after the WooCommerce settings were moved into the new Integrations tab in the Site Reviews settings).

When Site Reviews v8.0 is released it will be more robust in regards to setting migrations.

To fix the problem on your website, do the following:

1. Upgrade Site Reviews to the latest version.
2. Run the “Migrate Plugin” tool
3. Verify the Site Reviews plugin settings to ensure everything is as it was (particularly, check that the WooCommerce integration is still enabled).

Have you tried using the hide option on the shortcode?

Please read the Site Reviews > Help & Support > Shortcodes documentation page.

Okay, well at the moment my computer is getting repaired so I am limited to what I can do.

In order to troubleshoot this later I will need to know the following:

1. The value of your NONCE_KEY
2. The value of your NONCE_SALT
3. The SERVER DETAILS section of the System Info file which you can find on the Site Reviews > Tools > System Info page.

After providing your current NONCE_KEY and NONCE_SALT values, make sure to regenerate them using the link I provided in my first reply so that the values in your wp-config file are different from the old values you provide here.

After I get the computer back, those values will help me to run better tests.

Finally, if you are feeling adventurous and are able to edit plugin files directly, here is something else you could try which might fix the problem.

NOTE: Please make a backup of your website first before doing this, I am providing the code modifications from my iPhone and so have not been able to properly test it:

1. Use the Plugin Editor in WordPress to edit the following file: /site-reviews/plugin/Modules/Encryption.php
2. Replace the contents of that file with this: https://gist.github.com/pryley/f68267e6d732ff79caca404906a74d63

I wonder if your secret keys in wp-config.php need to be updated. 

Try this:

1. Generate new secret keys by going here: https://api.ww.wp.xz.cn/secret-key/1.1/salt/
2. Paste the results into your wp-config.php file, replacing the existing constants.
   

Does that fix the problem?

Since Site Reviews does not provide this feature, you would need to either purchase and use the Review Notifications addon, or a WooCommerce extension such as https://woocommerce.com/products/review-reminder-for-woocommerce/

Glad you found a solution, even if with a different plugin.