geodeath

Hi again,

I did ask for support from woopayments and they have fixed an error in the first account we used to setup the store (info@3pla***.com) and i can login to both this account and also to our new one (Symbol1987@h****.com), however i can still not get woopayments to get out of the stuck situation.

I am presenting here screenshots of all affected areas. List of issues:
1. I cannot save phone and email details in Woocommerce->settings->payment->’Accept payments with Woo’ -> manage. Another error sits below (error retrieving fraud protection settings). When i try to populate the support email and phone, i get an ‘error saving settings’ toast at the bottom left.

screenshots:

https://prnt.sc/08Nw8CeWQkmP
https://prnt.sc/I1rZRmZnlOB_

2. top level dashboard menu -> payments, looks like this screenshot, does not let me change settings, set bank accounts etc. As i mentioned in my first message in this thread, i was able to setup woo payments just fine in this page after installing it from the woocommerce payments page, but due to something out of my knowledge its stuck at this status still, even after having access to both accounts now. Clicking on ‘edit details’ takes me back to the same page, no difference at all.

screenshot:
https://prnt.sc/ZuqV3RLA2QYk

As i mentioned before, i trying uninstalling woopayments, clearing the cache, installing again, nothing will work. I managed to install and connect to the new account (Symbol1987@h**) as you can see here, which is the ONLY of the 2 accounts that is linked to this store:

Here you can see it in woocommerce->extensions->subscriptions:

https://prnt.sc/Rd_4Vu6b2QIA

I have no idea what i can do to completely reset the woopayments plugin and get it to get unstuck from this weird status. Can you investigate please what the problem is and give me something that i can debug or try doing? I am happy to jump on a call with anyone if needed or supply login details or anything else (configuration of server, configs, logs, whatnot), this site is live and i cannot accept credit card/debit card payments because of this and i do not know what else i can do.

Thanks